Customer Ratings & Reviews
- Model:
- ES 2
- |
- SKU:
- 6394182
Customer reviews
Rating 4.1 out of 5 stars with 242 reviews
(242 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Ninebot ES2-N's operating range, battery life, ride quality, and ease of use. Many appreciate its convenient features, such as the lights. However, some customers find the scooter to be heavy and have expressed concerns about the power and braking systems. A few also believe the price point is too high.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Scooter not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This scooter cost almost $500 dollars and doesn't even hold a charge ten minutes so it's not worth it for that price
No, I would not recommend this to a friendRated 1 out of 5 stars
Segway Ninebot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Awful product. I bought it for Christmas for my niece and now have returned 3 straight of this type of scooter. Not sure if it’s just a bad product or has been in a warehouse for too long. Either way very disappointed. I have returned this scooter for the last time and will be looking elsewhere.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi KayM,
We are sorry to hear that your unit had issues.
We appreciate your review and we thank you for trying out the ES2 altho you had issues with it.
Thank you so vey much for giving Segway a try.
Rated 1 out of 5 stars
Dead out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought this for my daughter as a Christmas gift, and she was so excited to see her #1 wish list item sitting under the tree. One problem, it was dead out of the box, what a letdown! I have seen many reviews of this happening, and it is totally unacceptable.
No, I would not recommend this to a friendRated 2 out of 5 stars
Might need a push off to start
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if i put it together correctly didnt work when i got it
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .We want to help you out with your concern! Please send us a message at technicalsupport@segway.com or call us at 1-888-523-5583 | Monday - Friday 5:30am - 5pm PST.
Rated 1 out of 5 stars
Garbagee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new open it up follow all steps and it doesn’t even turn on ridiculous I am extremely upset considering how much money I spent on this. Terrible I want money back
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Dylan, I'm so sorry to hear about your experience. Have you tried contacting Segway Technical Support? You can contact them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com. I do want you to know that we take customer feedback very seriously and I will be sure to share this info with the team.
Rated 1 out of 5 stars
Bad experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival and the second shipment got lost I canceled the order, after I paid off my credit card just to look at the charge that never got refunded, it took about a month to get my money back. Stay away!
No, I would not recommend this to a friendBrand response from Ninebot Team
Posted .Thank you Blkzangetsu for your comments. I'm so sorry you had a negative experience. We take this feedback very seriously and I've communicated your issue internally. I hope you give Segway another chance in the future, as we are always striving to improve our products and correct any issues we're made aware of.
Rated 1 out of 5 stars
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead battery on arrival. Tried everything. No reason a scooter this price shouldn’t work. Returned it and ordered another one. Will try once more. Had a real disappointed teenager Christmas morning.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi EBJD3071, I'm so sorry to hear this. The last thing we want is a disappointed teenager. I see that you returned the original scooter and ordered another. Should you have any issues with that scooter, please contact Segway Technical Support. You can reach them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com.
Rated 1 out of 5 stars
Accident
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst buy,I bought this on November last week and had a accident that changed my life on January 20 this year,this is very unsafe
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead battery upon arrival
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took out of the box and wouldn’t charge, troubleshooted and nothing. Appears to be a dead battery on arrival
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi John, thank you for the review. I'm so sorry for the inconvenience this may have caused. Did you contact Segway Technical Support? They will be happy to help you with this. You can contact them at technicalsupport@segway.com or call them at 888-523-5583. If chat is more your style, you can chat with them directly on Segway.com.
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t charge. Company won’t respond despite dozen of attempts
No, I would not recommend this to a friendRated 1 out of 5 stars
Scooter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scooter never turned on, big disappointment! Christmas gift gone wrong!!!!
No, I would not recommend this to a friendBrand response from Ninebot Team
Posted .Thank you Kits for your comments. I'm so sorry you had a negative experience. Do you still have the scooter? May I recommend that you contact the Segway Customer Support team? They can often help troubleshoot and solve any issues that you may experience.
Rated 1 out of 5 stars
Accident
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Add a terrible accident, won't recommend this not worth it.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Byron - I am so sorry to hear of an accident, I hope everything is OK. Safety is our number one priority here at Segway. We ask that all riders always wear a helmet, read the user manual in its entirety and be sure to read “Riding Safety” on the Segway-Ninebot app.
- Pros mentioned:Operating range, Ride quality, Speed
Rated 5 out of 5 stars
Love my Segway!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this scoter! The speed and range are incredible for the price. The build quality is top notch and nice and portable. This has been a very fun mode of transportation and brings a smile to my day during COVID.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Christmas Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best scooter! Durable, powerful and fast. My daughter loves it!
I would recommend this to a friend - Pros mentioned:Ride quality
Rated 4 out of 5 stars
Fun scooter with insufficient mileage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a 180lb. Rider like me, expect max speed of 10.5 MPH and 7.5 miles on a full charge. If you are looking for the stats touted by manufacturer, you will be disappointed. Nevertheless, this is a well-made scooter and a blast to ride. For faster speed and mileage, spring for the external battery.
I would recommend this to a friend Rated 5 out of 5 stars
Ninebot scooter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this scooter because of its solid tires no need to worry about flats
I would recommend this to a friendRated 1 out of 5 stars
E-SCOOTER BUST
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived @Best Buy near me and have to say that the encounter with staff was very helpful, however was uncomfortable with the fact 4xtimes asked for identification, anyways unboxed item to discover that it was registered by another person.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day one: fantastic and awesome ride. Day two: while riding, the scooter malfunctioned and went from 12 mph to 0 in a flash, resulting in it throwing my son and injuring him severely. I checked the error that was displaying and it’s apparently quite common and occurs without notice. It happens when a magnet is misaligned. The most common suggestion found online to repair it is to lift the scooter a few inches off the ground and slam it down hard to move the magnet back in to place. No thank you. Disappointing and painful experience.
No, I would not recommend this to a friendRated 5 out of 5 stars
Segway ninebot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the teenage grandkids. Realkly worked well!!
I would recommend this to a friendBrand response from Official Segway Support
Posted .Thank you !, we will continue to provide excellent product quality for you to recommend, just don't forget to wear safety gear when riding!
- Cons mentioned:Power
Rated 1 out of 5 stars
Don’t buy this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Don’t be deceived by the couple of customers who have good reviews. The item doesn’t even turn on out of the box. This is a waste of time and money. Segway customer service doesn’t do a thing to resolve the issue.
No, I would not recommend this to a friendBrand response from Official Segway Support
Posted .Hi Stacy, we would like to understand what happened to your unit. We do have dedicated hotline 7 days a week to assist and take a look, you can reach Segway @ 1-888-523-5583 | 5:30 am - 5:00 pm PST