Customer Ratings & Reviews

Just one word can describe this sound bar AMAZING!

Magic it is. Go for it if you have the bucks and mind set to it .

This is a piece of junk. The soundbar is connected via eArc where the tv should control it - worked fine for 4 months, doesn’t work now. The tv also stopped playing volume through it. Check the forums - many users are experiencing the same issue. Stay clear - the customer service for Sennheiser is also non existent. Buy a brand that has support and tons of users aren’t experiencing a sound bar that has no sound and no service.

The Ambeo soundbar is a big heavy looking speaker. However, the upward firing speakers didn't perform as advertised, but the speaker did get loud simply because of its bulk. Also, the Ambeo sub only would connect with Apple tv. The sub was virtually silent with only a slight murmur. And Sennheiser customer service is a joke. We subsequently bought a Sonos arc and sub and are way happier

As much as I want to love this soundbar, so far I cannot rate the soundbar more than 1 star. I cannot for the life of me get the soundbar to calibrate. Uncalibrated, it sounds just like stereo speakers. I am talking to Sennheiser customer support who are sending me a new calibration mic to see if that fixes the issue and will update with a proper review then.

Im very happy with the service, recommend it to a friend! The item was arrived as promised!

Sounds great runs really hot no way to register for warranty no way to contact customer support returned it.

IT WORKED GREAT UNTIL IT DIDN'T. HAVING TROUBLE GETTING IT REPAIRED. It worked great for three months and then started shutting down. After going back and forth with emails for a month Sennheiser finally sent me shipping info to return which I did five weeks ago. I can't get any reply from Sennheiser other acknowledgement that they did receive it five weeks ago.

Buyer Beware - No Product Support The product itself is a quality product...but...without any product support by "SENNHEISER" the manufacturer, it turns this product into a worthless product. Contacting SENNHEISER regarding tech support on hardware/firmware issues is impossible.

I never would have purchased this item had I known that BB wouldn't be able to get the REL subwoofer to work with it. I would say something to BB but even though I'm a Total Tech Member I would be charged for BB to come out. Totally wrong!

Horrible product, wireless connections don't work, the subwoofer that goes with product doesn't connect either, not directly or wirelessly. For the cost of this product it is shocking that their programming so awful. Save yourself hours of aggravation and huge cost buy a Bose instead

I can't review yet because it is not hooked up to my new LG tv yet. I'll once it is installed.

This product is a beast in more ways than one. At 40 pounds, it’s really a two person job to lift it up any sort of shelf. While connecting the wiring is simple, the process of room calibration and getting the device’s firmware to update is not. I was (and still am) unable to connect the Ambeo Max to my home wi-fi network. That meant that I couldn’t update the device pre-use which meant that I wouldn’t be able to use the (very helpful) Sennheiser Sound Control app. Fortunately I had an option to use a run of Cat 6 cable to hard wire it into my router and that eventually solved my problems. However, getting that done involved a 90-minute call with a very knowledgeable (and patient) Sennheiser tech support person to sort out the issues. Everything worked out in the end, but I spent a couple of frustrating days getting there. That’s the only reason I’m giving the product 4 stars instead of five. This simply shouldn’t be happening with a product at this price level. As for sound, it is head and shoulders above any other soundbar based system I’ve ever heard. Out of the box it does have the characteristic Sennheiser sound signature—“warm” with a rolled-off top end. However, if that’s not to your taste, you can adjust any or all of the six presets built into the remote to something more to your liking. While device does go quite deep on bass, I found that I needed to hook up a Klipsch wired subwoofer I already owned to get a true movie theatre-like experience. With that in place, the result when playing an effect-heavy movie like “Top Gun Maverick” is pretty spectacular. The unit will reveal any defects in the audio tracks of the source material played through it. There is a big difference in sound quality between content playing in two-channel stereo and content using more modern codecs like Dolby Atmos. I’m not sure this soundbar would beat a perfectly set up five/seven/ten discrete speaker high end home theatre system, but it gives a good account with a wide soundstage and convincing separation between sound elements. If you are streaming video content from various platforms, be sure to check your settings to use the maximum possible bandwidth, otherwise the Ambeo won’t be able to perform at its highest level. Music also works well through this soundbar, although the best overall sound profile will probably be a bit different than the one for video content. Once again, customizing the “Music” preset on the remote control can address this issue. Overall, the Ambeo Max is a technological triumph—once it is correctly set up. Do your homework in advance about the steps involved and be prepared to put some time into getting the unit configured properly. It can be a frustrating process initially, but the end result is well worth the effort.

Very buggy. Stopped working after one month. I tried to reset it multiple times, recalibrate, and unplugging the power but still wasn’t working.

This was a replacement for a defective unit. This unit was defective as well. A return has been initiated. I'm replacing the system with Sonos.

The sound bar lacks bass. It was underwhelming. Returned and decided to buy a JBL

I read as many reviews as I could find on this soundbar before I purchased the AMBEO Max. The AMBIO Max seemed to meet my needs (minimizing my sound system footprint to a bar and wall mounted TV). The bar comes very well packaged and is easy to set up and connect to your TV. Once calibrated, the sound is incredible and fills my family room with the Atmos surround sound tracks from our favorite movies. I recommend the subwoofer to fill in the lower end for the movie soundtracks. The sound fills the room with a sweet spot in the center of the room as you would expect for a surround system. I bit on the pricey end of the soundbar market but well worth the investment.

There is no better sound bar out there that doesn't use separate rears. If you add a sub to this as I did (PSA XV15) you will be very happy. Setup is a breeze with the included calibration microphone. Atmos is very impressive considering this is coming from a single unit under the TV. We are very happy with the Ambeo soundbar. Price is high but nothing can touch it right now when it comes to performance

After arduous reading, and then re-reading the reviews and specs, I took the plunge and purchased. After 1 week I can honestly i am not that impressed. My thought i, it is the layout of the room, or maybe i am just used to a full 7.1.2 system. Also pay attention to the lip sync problems, Had to call the Sennheiser tech and ended up swapping out the HDMI cables for HDMI 2.1 cables, and made some minor adjustments and it took care of the lip sync. For 2500 they could have included a 2.1 HDMI. I really wanted to love this unit, but unfortunately it is being retuned. Also as a side note Sennheiser came out with a with a new unit called the PLUS, Which is significantly smaller but it has 7.1.4 and has quad core processing, for 1k less.

Glad we made this purchase Along with the added sub woofer. It is a real treat watching movie theater quality sound in the comfort of your home. Thank you Best Buy for offering quality products! Next Level