Customer Ratings & Reviews

This is supposed to be a premium product with a price tag of $2,500. I really tried to like this soundbar. The idea of one box replacing an amplifier and 5 speakers is very appealing to me. Unfortunately, it is defective by design. I have already returned it once and am likely to bring this one back as well. The problem is that the sound dies. Of what use is a speaker that stops making sounds? After watching TV for a while, the soundbar becomes mute. The speaker just stops working. Adjusting the volume does not help. The only thing that resolves the issue is manually turning it off and on again. This fix is temporary and the problem comes back over and over again. This problem has been noted on various internet sites. Unfortunately for me, after two different boxes tried and after applying the most current firmware updates the problem is still not resolved. Perhaps the speaker is designed to secretly force the user to get up off the chair multiple times in an evening of watching television as an exercise product? I have tried contacting customer support. The support is non-existant. A pleasant person told me that all the agents were busy, took my contact information, and said I would get a callback. That was 3 weeks ago. Have you heard back from the company? Well, I haven't. So, my advice after trying to live with this speaker for 3-4 weeks is to look elsewhere or at least wait until this fatal design flaw is corrected.

Great sound. Hugh improvement over factory TV speakers.

Good Soundbar however I had a lot of connectivity problems.

Having an issue with sound only coming out of the left side of the Soundbar when in AMBEO mode. To clarify, when someone is speaking it only comes out of the left side of the bar. When you turn AMBEO off, it comes out of both sides of the bar. Trying to find out how to contact support is impossible, after calling, chatting and emailing for 2 days, I’m no closer to finding support, so I’m returning it. Now for the pros: sounds really, really good when it’s working but if it breaks, I guess you just eat it.

best sound bar on the market, great sound, great look

the best of the best sossosososs good so like my 15k system

You wanted the best, you got the best, the hottest Soundbar in the world…..Ambeo’ Buy One!

This is a piece of junk. The soundbar is connected via eArc where the tv should control it - worked fine for 4 months, doesn’t work now. The tv also stopped playing volume through it. Check the forums - many users are experiencing the same issue. Stay clear - the customer service for Sennheiser is also non existent. Buy a brand that has support and tons of users aren’t experiencing a sound bar that has no sound and no service.

Just one word can describe this sound bar AMAZING!

Magic it is. Go for it if you have the bucks and mind set to it .

The Ambeo soundbar is a big heavy looking speaker. However, the upward firing speakers didn't perform as advertised, but the speaker did get loud simply because of its bulk. Also, the Ambeo sub only would connect with Apple tv. The sub was virtually silent with only a slight murmur. And Sennheiser customer service is a joke. We subsequently bought a Sonos arc and sub and are way happier

IT WORKED GREAT UNTIL IT DIDN'T. HAVING TROUBLE GETTING IT REPAIRED. It worked great for three months and then started shutting down. After going back and forth with emails for a month Sennheiser finally sent me shipping info to return which I did five weeks ago. I can't get any reply from Sennheiser other acknowledgement that they did receive it five weeks ago.

As much as I want to love this soundbar, so far I cannot rate the soundbar more than 1 star. I cannot for the life of me get the soundbar to calibrate. Uncalibrated, it sounds just like stereo speakers. I am talking to Sennheiser customer support who are sending me a new calibration mic to see if that fixes the issue and will update with a proper review then.

Im very happy with the service, recommend it to a friend! The item was arrived as promised!

Sounds great runs really hot no way to register for warranty no way to contact customer support returned it.

I never would have purchased this item had I known that BB wouldn't be able to get the REL subwoofer to work with it. I would say something to BB but even though I'm a Total Tech Member I would be charged for BB to come out. Totally wrong!

I can't review yet because it is not hooked up to my new LG tv yet. I'll once it is installed.

Buyer Beware - No Product Support The product itself is a quality product...but...without any product support by "SENNHEISER" the manufacturer, it turns this product into a worthless product. Contacting SENNHEISER regarding tech support on hardware/firmware issues is impossible.

Horrible product, wireless connections don't work, the subwoofer that goes with product doesn't connect either, not directly or wirelessly. For the cost of this product it is shocking that their programming so awful. Save yourself hours of aggravation and huge cost buy a Bose instead

Very buggy. Stopped working after one month. I tried to reset it multiple times, recalibrate, and unplugging the power but still wasn’t working.