Customer Ratings & Reviews

1-star for BEST BUY BUSINESS PRACTICE! What I can prove: I purchased these 19DEC2025, received 22DEC, they blew a speaker TODAY (16JAN2026) and Best-Buy's return policy is 15 days, so its last day for elibility of return was yesterday 15JAN2026. I bought a new-condition item. What I cannot prove: When I received the item, the shipping label was marked "Returns Center." I was slightly suspicious but the box's tamper-proof stickers were undisturbed so I wrote it off as paranoia, since I did pay for a "new" product. When I opened the box, the mfg labels on the ear cups seemed sloppily applied on the left-ear sticker--as if somebody had removed and then re-applied it. I couldn't prove it...but then the Returns Center origin began to make more sense. Again, I thought I was paranoid because of the tamper-proof seals on the outer packaging appearing pristine. I own several Sennheiser headsets and this was the first to blow a speaker, within 30 days of ownership. I highly suspect Best Buy is selling refurbished items, marked "new." SHAME ON YOU, BEST BUY!

Fantastic sound quality. I’m hearing harmonies I’ve never heard before. But sometimes it mutes me when I’m on the phone. It’s easy to unmute it’s just a little non-issue.

Great sound and controls. To me. At this level, airpod max feels better made but at the end of the day, it's about performance for me.

Super clean sound, easy connect ability, and great battery life

Incredible sound! Well balanced with powerful bass! Love my new Headphones!

Excellent noise cancellation and easy to use via headphone or app.

Best OTE headphones ever. I wish the charger came with a box plug in, but i’ll take just the cord.

Very functional bluetooth over the ear headphones! The battery life especially is amazing. My only complaint would be that you can't turn off the noise cancellation unless you have it plugged in with a wired connection.

Amazing for a sound enthusiastic! Perfect bass and durable.

It's a gift to my daughter 20-year-old birthday. The quality is very very good!

Awesome sound quality and unbelievable battery life

Amazing sound and love you can mess with things on an app

These headphones are great and even come with a couple different cords in case you need them. I get 50+ hours from each charge which is amazing. I would have given 5 stars but there is an occasional BT connection issue that seems to happen only during takeoff. I need to contact support to see if there’s a fix.

One of the best unknowns in audio headwear, the Sennheiser is definitely quality in audio, in design and affordable in this competitive space. With easy to remember touch controls to absolute ambient noise reduction the Momentum 4 is a great set at an affordable price

Great product! Have a few sets of this brand. They are awesome!

These headphones are awesome. I can mow the yard now while I listen to something I want to listen to. The noise canceling even cancels the loud mower noise out.

I have always enjoyed the service i get at best buy. I dont know the manager name or the young lady who always goes above an beyond but im never disappointed. Thx again.

Had it about 2 months, now I thought of returning it but it’s too late. The sound and mic quality is good no problem there, I use the headphones mostly for work meetings and listening to clips on my iPhone while working upstairs. My bedroom is down stairs. And I generally leave the headphones upstairs. When I use my iPhone down stairs I cannot disconnect the headphones using the Smart Control app because “it is in use”. If I turn off Bluetooth to disconnect then when I turn it back on I had to re-pair the headphones. Due to the headphones are almost always connected the battery constantly run out. To use this headphone probably I would have to remember to turn it off manually every time. Which is quite inconvenient.

Very comfortable and sound is great . Great for work and travel

The sound quality, the design, the sound canceling superb. The bass might not be as good as equal priced Bose headphones but nothing beats these headphones. By far my wife's favorite and she has had everything you could think of as far as headphones goes.