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Customer Ratings & Reviews

Your price for this item is $339.99

Customer reviews

Rating 4.5 out of 5 stars with 1472 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,472 reviews
  • Rated 5 out of 5 stars

    Absolute gold in sound, interface, and fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. So easy and they sound great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dissapointed in these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really exvited to get these but they let me down. The noice cancelling is pretty bad compared to bose or sony. I also dont notice any difference in sound wuality compared to the xm4 or qc45s.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. In my opinion, the bass and sound quality is better than the Sony MX-5. With the Sony headphones I felt that the music experience was good but I wanted “something more.” This headphone sound is what I wanted as soon as I put them on right out of the box.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HOLD ON BUYING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was rushed and 20 minute firmware updates are being released daily to fix issues. They worked great and sounded great for the first day. Now I’ve spent 2 hours trying to get them to turn back on the second day!! I have factory reset them and unpaired and repaired multiple times. They will not turn on. I have made sure they are charged. ADDITIONALLY: these headphones can not be used wired unless they are turned on (or have a charge). Check Reddit for more complaints and problems with these headphones. They work good enough for a review and then crap out! Can’t even get them to turn on anymore so looks like I’ll be switching to the XM5s……… Don’t trust my review, see for yourself on Reddit, everyone is upset!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are superb! The quality, comfort, and ease of use are second to none.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace and quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. Use it when I’m traveling on a plane.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, not gonna break easy and insane sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price i got it was more than worth it only thing i would like for it to imrpove is how to switch between devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, better than Sony’s and NC doesnt hurt my ears

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality and I would have no complaints about the headset, but whenever I turn on the headset for the first it will be staticy. Tried with two headsets and still got the same result

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy these again!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are incredible for a daily use definitely would buy again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lack of control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume control doesn’t work as well as it should. Don’t have complete control over that action.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery, great sound quality, very easy to use app, and comfortable to wear.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Connectivity Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price tag, i didn't expect to have connection issues after only using the headphones a total of 4 gym sessions. The problem I'm having could just be a defective pair but the headphones will connect to my phone then approximately 30 seconds later it'll disconnect and try to reconnect. The headphones are updated and I've already deleted and re-paired the headphones multiple times. Overall, they sound amazing, feel amazing, great noise cancellation (without the extra pressure), phone calls are amazing — the auto on/off is a great feature to an extinct, and the app is "decent". I'm going to return them and get Sony because I've never had any problems with Sony products at all. Like I said earlier I probably have a defective pair but I can't take the same risk twice. Great experience until they stopped working, I was sold that this headset was better than Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want top quality sound this is definitely worth the buck!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Another pair, another sound imbalance issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound coming out if these and all the features are great, but the killer is that there’s an audible audio imbalance between the the two cans. This may not bug all people, but this is the second pair ive tried with the same issue and this is a fairly widespread issue with this particular model as well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good ANC, firmware is a little buggy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good experience. Recommend to get a one .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh just buy XM5s for this price.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a bit and was babied but connection was spotty after the first few weeks and gradually degraded until it was borderline unusable. If you get it on sale I'm sure it's great but for this Price Sony XM5s are better in every way that matters

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing headset and so worth the price!

    I would recommend this to a friend