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Customer Ratings & Reviews

Your price for this item is $339.99

Customer reviews

Rating 4.5 out of 5 stars with 1472 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,472 reviews
  • Rated 5 out of 5 stars

    Fantastic Sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones live up to the hype. they are extremely comfortable and sound great. Noise canceling is very good. Highly recommended.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Blue tooth audio video lag terrible.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted these headphones to connect to my Sony TV. The blue tooth connection audio lag terrible. Actor video and lip movement out of sync. Even the direct wired option had a smaller lag. Returned them and replaced with Sennheiser RS195 which work great with TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance and feel. First time getting a pair of Sennheiser headphones, and the sound quality is second to none.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most obnoxious headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most obnoxious headphones I've ever used. If you ever want to use these for video calls, STAY AWAY. I use them on a Mac and have issues with every video call platform I use (meet, zoom, chime, etc...). It randomly mutes your microphone for no reason, and nobody can hear you. When I do video calls I have to just use my MacBook microphone for people to hear me. Restarting everything can make them come back for a little bit but as soon as they get nudged off your ear an inch your microphone starts acting up. I followed all of these suggestions on reddit and other forums trying to get it to stop acting up and it will work for a little bit and then literally mid-conversation my mic will just mute and people tell me they can hear me no more. The sound is all right, the sound canceling is all right, but for me they're completely worthless and if I could go back and buy the Sony's instead I would.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headphones for around the house. Noise canceling is pretty good and sound quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible sound, and great battery life!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Sony WF-1000XM4 and i have no regrets! Its an upgrade in every way, highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. Constant stuttering and disconnects

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great at first. Then they stopped working. Couldn’t get them to charge or even power on. Had to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great pair of ANC Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things sound amazing. ANC isnt on par with the XM5s, but is still really good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lovely Pair of Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quakity and great build n feel. Really immerses you in the music.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good but not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it 2 weeks ago. Last night tried to charge for the second time and it does not charge at all. Wont turn on as well. Just returned it..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall quality of this headset is really bad. I bought it in late2022 and after 1 year, it broke down. I can’t even start it. With the warranty, I got a new one. The new one starts to create extreme noise on the right side after one month. In this month, I did not even use it for 10 times

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is incredible. Touch controls are easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony WH-1000xm5 rival

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super versatile and efficient noise cancelling headphones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left side is not working after 3 months. Not recommended

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best sounding wireless headphone in years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is written from the perspective of a studio and live sound engineer. I love these headphones so much. These are the best pair of headphones I've personally had since the Skullcandy Crusher Wireless. I know it's a stretch to compare these two headphones but hear me out. Back in 2018 when I bought my Crushers, it was one of the only set that had everything that I wanted: A relaxed sound, a realitvly rasied sub-bass level without raising the bass or lower mids, and a long battery life that would truly allow me to charge it 1 time a week. These headphones for me did that. Another thing that was a plus for me was physical controls in a simple interface (which is one of my gripes with the Sennheisers). To get to the Sennheiser, there are many things that have an elevated evolution of those headphones with some benefits for me. These headphones have a more extended but still maintain the smooth and relaxed sound that I can to love about the crushers. The next thing that I love about the bass of these headphones is amazing. This is the first recent headphone that I have found that I like. Many headphones today don't have enough sub-bass and just have a lot of bass that muddy's up everything and almost forces me to go for a more extreme V curve to reclaim the detail and scale that I want. The ability for these headphones to go down to 19Hz (from my ears' capability) is something that I haven't heard from others. Songs like Positions by Ariana Grande and Jill by Trey Songs; these are both songs that approach the 20Hz mark strongly and this headphone lets you hear without destroying the rest of your sound. In my opinion, you won't find headphones that make music sound this good with a battery and wireless. Being a headphone from a company that makes some of the most popular wired headphones, they didn't forget about that one either. These headphones act just like any wired headphone when you use the 2.5-3.5mm cable. I use them as my monitoring headphones, cue headphones, and mix-checking headphones, whenever I am working, they are that good. Now on the topic of controls, most of the controls are easy to use, they are touch controls which usually don't have false touches when adjusting them. The usual commands that I use with the headphones are the same that I would use with the classic three-button interface, with the addition of controls for noise control. When they work they work 99% of the time, there are a few times when it doesn't connect correctly to my device and the controls don't work, but I experienced the same thing with my AirPod Pros Gen 1, so it wasn't a deal breaker (but can be annoying). The noise-canceling is pretty good on these, they do a good job of canceling a fair bit of all noise around you, I will say it does have that airplane effect on my ears personally. I know some others have had different experiences, but that's something I felt. At the same time, I always have that feeling with any headphones with active noise canceling, so I don't count that against the headphones at all. The sound transparency is pretty okay, it does feel like there is a -6dB plug in my ear all the time. It doesn't quite get sounds to the same volume but placement and character are always accurate to the source, which is more important to me. To sum it all up, if you are looking for an amazing-sounding headphone, with amazing battery life, with pretty good noise-canceling, and want to try something outside of Bose, Sony, Beats, or JBL, I don't think you will be disappointed at all.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't use for games.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good when connected, but disconnect constantly. They also freeze the game when they disconnect leaving me to be killed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones I've ever purchased.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Horrible software and firmware

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after just over a year the headphones will no longer consistently turn on and off, and may not even produce any sound at all. THIS IS INSANE FOR $400 HEADPHONES. DO NOT buy any sennheiser products that require any kind of firmware they will dissapoint

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vocals were flat and callers sounded like they were in a jar (Siri did too)! May have been a bad unit… but I was highly disappointed after having high expectations…

    No, I would not recommend this to a friend