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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1713 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, excellent battery life, and unbeatable comfort for all-day wear. They also appreciate the powerful ANC, strong bass, and sleek, lightweight design. However, some users have experienced issues with connectivity, randomly re-enabling touch controls, and low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,713 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable around my ears and great sound qualities

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoy using these headphones i get a much better immersion in my videos i watch

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones!! Throw away anything else, nothing will compare.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    HOLD ON BUYING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was rushed and 20 minute firmware updates are being released daily to fix issues. They worked great and sounded great for the first day. Now I’ve spent 2 hours trying to get them to turn back on the second day!! I have factory reset them and unpaired and repaired multiple times. They will not turn on. I have made sure they are charged. ADDITIONALLY: these headphones can not be used wired unless they are turned on (or have a charge). Check Reddit for more complaints and problems with these headphones. They work good enough for a review and then crap out! Can’t even get them to turn on anymore so looks like I’ll be switching to the XM5s……… Don’t trust my review, see for yourself on Reddit, everyone is upset!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good verging on great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is good, bright, and clear. Battery life is best in class. Pairing is foolproof. The only things keeping this from being 5 stars is the lack of ability to fold flat, and the fact that the headphones are very, very prone to scuffing. Keep them in the case whenever possible

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. In my opinion, the bass and sound quality is better than the Sony MX-5. With the Sony headphones I felt that the music experience was good but I wanted “something more.” This headphone sound is what I wanted as soon as I put them on right out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re excellent for plane traveling if you hate the noise of a plane!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    An Audio Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit, you feel like you're in the music

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are superb! The quality, comfort, and ease of use are second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Basic headphones but sounds amazing great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light comfortable can wear for hours never fatigue

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delivered me refurbed headset, paid for "new"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1-star for BEST BUY BUSINESS PRACTICE! What I can prove: I purchased these 19DEC2025, received 22DEC, they blew a speaker TODAY (16JAN2026) and Best-Buy's return policy is 15 days, so its last day for elibility of return was yesterday 15JAN2026. I bought a new-condition item. What I cannot prove: When I received the item, the shipping label was marked "Returns Center." I was slightly suspicious but the box's tamper-proof stickers were undisturbed so I wrote it off as paranoia, since I did pay for a "new" product. When I opened the box, the mfg labels on the ear cups seemed sloppily applied on the left-ear sticker--as if somebody had removed and then re-applied it. I couldn't prove it...but then the Returns Center origin began to make more sense. Again, I thought I was paranoid because of the tamper-proof seals on the outer packaging appearing pristine. I own several Sennheiser headsets and this was the first to blow a speaker, within 30 days of ownership. I highly suspect Best Buy is selling refurbished items, marked "new." SHAME ON YOU, BEST BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Senheiser headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones! Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Peace and quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. Use it when I’m traveling on a plane.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolute gold in sound, interface, and fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. So easy and they sound great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbeatable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparing these to the Sony XM1000 and the Apple AirPods Max, these definitely beat them by a long shot. And for the price of about the same you’re really getting a bang for you buck. I think the best part of these is the wind cancellation as it definitely irritates me when I’m outside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mid-tier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a decent headset overall but I feel the sound quality isn’t what I expected out of a normally $500 headset

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wireless headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel heavy after period of time. Great sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Studio ready

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment I ever had for the studio also good in the rain

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, not gonna break easy and insane sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, better than Sony’s and NC doesnt hurt my ears

    I would recommend this to a friend