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Customer reviews

Rating 4.5 out of 5 stars with 1641 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,641 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re excellent for plane traveling if you hate the noise of a plane!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoy using these headphones i get a much better immersion in my videos i watch

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sennheiser has poor software.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were completely defective. The first day I got them, I immediately noticed constant crackling during the first song I played. And the headphones refused to turn off of enter bluetooth pairing mode, as if the button on the headphones had not function at all. The second day, they started randomly disconnecting every 15 seconds, either that or they would randomly activate siri or open the sennheiser sound app. Gave 1 star because it was nearly impossible to listen to music without running jnto some issue every 15 seconds. Disappointed in this product, for $400 it’s nothing short if a scam

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Took my chances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews and took my chances. BestBuy sale was too seductive. It looked like the negative reviews were thinning out so I figured either manufacturing or firmware improvements. But just about a month into ownership they will only power on long enough to connect then they shut off and won't turn on again. This is after 3 hours on a USB-A charger with the supplied cable. Going to see how Sennheiser deals with it. When they worked, they worked. I had difficulty setting up geo zones in the software though. Process seems unclear or unintuitive even to this tech nerd.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones momentum 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth it for me. I have airpods and a dedicated pair for the desk. Great product of your looking for something to bride the gap.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Button Quit Working and Won’t Sync.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It pains me to leave a bad review because these were everything I wanted in a pair of ANC headphones. The ANC excellent and sound is superb. I also love the SmartControlPlus+ app to customize the experience. I loved and enjoyed them for about 3 months before the problems started. I held down the power button to turn them off, and they wouldn’t turn off. The button hasn’t worked since. At that time, at least they would still turn on and sync when I took them out of the case. After another week, they refused to sync to any device, even though they would show up as available. I’ve tried factory reset through the app, firmware updates, everything. These things have issues, and I’m not the only one. Go elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. In my opinion, the bass and sound quality is better than the Sony MX-5. With the Sony headphones I felt that the music experience was good but I wanted “something more.” This headphone sound is what I wanted as soon as I put them on right out of the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is excellent, I bought it from my daughter and she is happy with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbeatable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparing these to the Sony XM1000 and the Apple AirPods Max, these definitely beat them by a long shot. And for the price of about the same you’re really getting a bang for you buck. I think the best part of these is the wind cancellation as it definitely irritates me when I’m outside.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    HOLD ON BUYING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was rushed and 20 minute firmware updates are being released daily to fix issues. They worked great and sounded great for the first day. Now I’ve spent 2 hours trying to get them to turn back on the second day!! I have factory reset them and unpaired and repaired multiple times. They will not turn on. I have made sure they are charged. ADDITIONALLY: these headphones can not be used wired unless they are turned on (or have a charge). Check Reddit for more complaints and problems with these headphones. They work good enough for a review and then crap out! Can’t even get them to turn on anymore so looks like I’ll be switching to the XM5s……… Don’t trust my review, see for yourself on Reddit, everyone is upset!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good verging on great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality is good, bright, and clear. Battery life is best in class. Pairing is foolproof. The only things keeping this from being 5 stars is the lack of ability to fold flat, and the fact that the headphones are very, very prone to scuffing. Keep them in the case whenever possible

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Senheiser headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones! Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Basic headphones but sounds amazing great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light comfortable can wear for hours never fatigue

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Absolute gold in sound, interface, and fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. So easy and they sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are superb! The quality, comfort, and ease of use are second to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $250

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend these if they are on sale, less than $240 I would say. Even $250 worth it but if you want something small / workout apple earbuds pros >>>

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sennheiser Momentum’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sennheiser Momentum’s are a good value for the for the price but can’t beat the Sonys if you can spend more go with the Sony’s…

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, not gonna break easy and insane sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wireless headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel heavy after period of time. Great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, better than Sony’s and NC doesnt hurt my ears

    I would recommend this to a friend