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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1705 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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There aren't enough negative mentions yet.
89%would recommend to a friend

Customers are saying

Customers praise the product's excellent Sound Quality. They describe the sound as warm, detailed, and with impactful bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,705 reviews
  • Rated 2 out of 5 stars

    Sound great but with a MAJOR flaw.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. The bass response is very good and the battery life and ANC are also quite good. But there is a major problem that hasn't been fixed (I doubt it ever will). They don't ever truly shut off. You can hold the button down for 3 seconds to "turn them off", but if they move or are positioned (even in a case) in such a way, they will try to connect to your devices and stay connected. I had this happen recently where I turned them off, put them away, the next day I went for my Ipad only to discover they were connected to my headphones and lost a lot of battery life. Not sure what kind of trends Sennheiser are chasing, but its not working for them at all. These cans are definitely not worth the price for the headache they cause.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price i got it was more than worth it only thing i would like for it to imrpove is how to switch between devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound, tons of connection issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but a lot of connection issues. There was a lot of plastic creaking as well, but some graphite lubricant helped with this

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    The Best sounding but failed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my son's Christmas present. Since they were kinda expensive I had him try them out early. The left side had a vibration sound like a faint buzz (off and on). Returned them and got the white one. (Still in testing mode.) My son says it's the best sounding headphones ever, better than the Air Pods Max. Make sure you try these out or get the extended 2yr. protection, or both. Hopefully the white one doesn't have a defect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product.I enjoy the music.Recommend to every one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Open box cushion smashed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cushion covers the ear proximity sensor! I have another pair that I use quite often and the cushion is not smashed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lack of control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume control doesn’t work as well as it should. Don’t have complete control over that action.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent but if u can get wired obe they are perfect

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery, great sound quality, very easy to use app, and comfortable to wear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Sennheiser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sennheiser, so this was an easy sell for me. And after 3 weeks, I’ve had no problems. The only thing I would change would be to change the way phone calls sound. Its not an issue, but its almost like the tune you change it for music is also the same tune for calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound quality beats most of the competition. Not as great on the noise canceling front, but that was less of a priority for me. Amazing battery life!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh just buy XM5s for this price.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a bit and was babied but connection was spotty after the first few weeks and gradually degraded until it was borderline unusable. If you get it on sale I'm sure it's great but for this Price Sony XM5s are better in every way that matters

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My first Sennheisers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much! They have changed my standards for listening. Love <3

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keep loosing bluetooth connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any one else experience the Bluetooth disconnect, faced with phone and laptop , i even did all the updates necessary

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 2Momentum and this one is cordless. Better charging. Both better than the know names head phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that Sennheiser is known for. All around great item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good experience. Recommend to get a one .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound quality is good but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 months after I got my Momentum 4’s, the disconnect from my phone (iPhone 15 prom Max) after about 8-10 minutes of use. Both devices are updated. It's a premium audio and hardware with a cheap, backend software... It's a disgrace to the Sennheiser brand. I’ve been a loyal customer for 8 years and this is the first product that has failed me. I never let them leave the house amd 450BT’s still work with great quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not good enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones look and feel like a quality product, however two issues were a deal breaker for me. The touch volume control was overly sensitive producing high volume too quickly at the top end. That along with needing to listen at 80% plus volume to get the best sound from the headphones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dissapointed in these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really exvited to get these but they let me down. The noice cancelling is pretty bad compared to bose or sony. I also dont notice any difference in sound wuality compared to the xm4 or qc45s.

    No, I would not recommend this to a friend