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Customer reviews

Rating 4.1 out of 5 stars with 42 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers regard the product as highly comfortable, noting its top-notch quality and ease of assembly. They also appreciate its oversized design, great back support, and good mobility. However, a common point of feedback is that the backrest does not recline.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got this chair for gaming rather than the over priced gaming chairs. He loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My butt is happy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made my boss buy this chair for me and I love it! Very comfortable for long days slaving away behind the keyboard!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Office chair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This office chair is the most comfortable office chair i have ever sat in.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 2 out of 5 stars

    Do not buy from bestbuy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know the chair is good,i have one at work, however i ordered one of these (black) and had to cancel it because 2 days later it decided to be out of stock and couldnt ship. I ordered the chestnut one, 2-3 days later it still shows in stock but their customer service chat thing says its out of stock. Its a good chair but do not buy it from bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great chair!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this chair!!!!! It’s so comfortable and was not hard to put together at all.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    This chair is sitting on a cloud!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most comfortable things my bottom has ever sat on. No soreness after 9 hour work days. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Office chair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good comfortable chairs...........................

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable... Took me only 20 minutes to put it together. Worth your money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very comfy but needs adjustable arms

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up with the Black version of this chair. Izt is very comfortable except for the arms not being adjustable. I had to bring home because chair arms wouldn't go under my work desk.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable leather, easy to assemble, best seat ive ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because it was the same as the one I have at work. This one is even better, more padding, the design and look is even better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good look, very functional nice buy. will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Size

    Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very big and very comfortable! Everything i expected!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box arrived totally beat up and retaped. No instructions and was not sure if i had all theparts. I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad but not quite there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting the base and arms to be made of metal, unfortunately they are made of plastic. For that price point I expected a little better fit and finish.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

  • Rated 5 out of 5 stars

    Office chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this chair. N so does he. I would tell others as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Yet another POOR QUALITY item

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know...you spend $300.00 on an office chair, you really do expect it to work right and last longer than 4 months!! I am so done with spending large amounts of $$ for something to be quality in nature to have it break down. I am below the weight limit on this chair and the hydraulic piston has already FAILED! This isn't the way it used to be.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great chair I guess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t review this item because they tell me now it’s coming direct from vendor. Very perturbed said the manufacturer had it in stock when I bought it and it was a Christmas gift.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cylinder sinks down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair is 9months old and the cylinder keeps bleeding down. Tried to contact Serta but have not had any return calls.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there, thank you for taking the time to review your office chair, we are sorry to hear about the issues with your chair. Our Serta Office Chairs are crafted by our partners at Living Styles Office Furniture, they also handle the warranty claims on these products as well. To get in touch with Living Styles Office Furniture please reach out M-F, 6 am - 5 pm PST to their phone number, 1-800-379-9773 and they should be able to help get you started on a warranty claim. We hope this helps!

  • Rated 1 out of 5 stars

    What a piece of garbage!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent the last hour trying to assemble it and it will not go together. I waited 2 weeks and now I will have to return it. I am so beyond angry. DON’T BUY IT!!!!!

    No, I would not recommend this to a friend