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Customer Ratings & Reviews

Your price for this item is $289.99

Customer reviews

Rating 4.1 out of 5 stars with 35 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers commend the Fairbanks Bonded Leather Big and Tall Executive Office Chair for its comfort, ease of assembly, and suitability for big and tall individuals. The chair is described as extremely comfortable, sturdy, and supportive, making it ideal for long working hours. Assembly is straightforward and can be completed with the assistance of another person for the heavy backrest. The chair accommodates larger individuals with its spacious design. While some users found the chair to be larger than expected, the majority of customers are pleased with its size and comfort.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-35 of 35 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    This chair is sitting on a cloud!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most comfortable things my bottom has ever sat on. No soreness after 9 hour work days. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Office chair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good comfortable chairs...........................

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable... Took me only 20 minutes to put it together. Worth your money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very comfy but needs adjustable arms

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up with the Black version of this chair. Izt is very comfortable except for the arms not being adjustable. I had to bring home because chair arms wouldn't go under my work desk.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable leather, easy to assemble, best seat ive ever had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good look, very functional nice buy. will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Size

    Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very big and very comfortable! Everything i expected!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad but not quite there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting the base and arms to be made of metal, unfortunately they are made of plastic. For that price point I expected a little better fit and finish.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

  • Rated 5 out of 5 stars

    Office chair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this chair. N so does he. I would tell others as well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great chair I guess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t review this item because they tell me now it’s coming direct from vendor. Very perturbed said the manufacturer had it in stock when I bought it and it was a Christmas gift.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box arrived totally beat up and retaped. No instructions and was not sure if i had all theparts. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cylinder sinks down

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chair is 9months old and the cylinder keeps bleeding down. Tried to contact Serta but have not had any return calls.

    No, I would not recommend this to a friend
    • Brand response from Serta Team
      Posted .

      Hi there, thank you for taking the time to review your office chair, we are sorry to hear about the issues with your chair. Our Serta Office Chairs are crafted by our partners at Living Styles Office Furniture, they also handle the warranty claims on these products as well. To get in touch with Living Styles Office Furniture please reach out M-F, 6 am - 5 pm PST to their phone number, 1-800-379-9773 and they should be able to help get you started on a warranty claim. We hope this helps!

  • Rated 1 out of 5 stars

    What a piece of garbage!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have spent the last hour trying to assemble it and it will not go together. I waited 2 weeks and now I will have to return it. I am so beyond angry. DON’T BUY IT!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Assembly, Comfort

    Rated 4 out of 5 stars

    Comfortable, luxurious all-leather office chair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an attractive, comfortable, luxurious, all leather chair that will complement any office. It is intended for big and tall people; however, I am an average person in build and height. It didn't quite fit until the elevation cylinder settled a tad below its lowest setting. Now it fits just fine, with my feet flat on the floor. I would not recommend it, however, for anyone shorter than 5'7" and this needs to be pointed out to prospective purchasers. The assembly was not difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice & comfortable chair !s

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth leather chair makes sitting in it for hours on end a breeze!

    I would recommend this to a friend