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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 389 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the Clean Sense Air Purifier MAX, highlighting its ability to maintain clean air quality, operate quietly, and effectively remove odors, leaving homes smelling fresh. Users also appreciate its overall performance and ease of use. However, a few customers have reported concerns regarding the filter life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 389 reviews
  • Rated 1 out of 5 stars

    Unreliable, Failed within two months.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed within 2 months. Air sensor failure. Cleaning it by following the troubleshooting instructions didn't make any difference at all. I'm guessing a complete sensor failure. It's just sitting in storage now. I absolutely expected better.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for sharing your experience with us. We understand how frustrating it must be to have your unit fail within just two months, especially after attempting all the recommended troubleshooting steps. This definitely isn’t the experience we want for our customers. We’d really appreciate the opportunity to take a closer look and help get this resolved for you. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists can walk you through additional troubleshooting or review support options to ensure your unit is working as it should.
      We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET, and we’d be more than happy to assist.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Air purifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air purifier unit is working well so far. I am satisfied.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for about 3 months. It started giving red rings of bad quality even without a change in any room I’d put it in. Bought a new filter for 75 dollars and it still didn’t work. Had to contact shark for a replacement and had to pay shipping. Go with a different brand. It’s just not worth the aggravation.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Karena,

      Thank you for taking the time to share your experience. We're sorry to hear about the performance issues you encountered with your Shark Clean Sense Air Purifier Max and the inconvenience of needing a replacement after just a few months.

      We understand how frustrating that must have been, especially after investing in a new filter. Your feedback is important and will be shared with our team as we continue improving the product experience. If there’s anything else we can do to assist, please feel free to contact us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Effective and silent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silent and effective. It's effectiveness is noticeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air purifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Very quiet. Very study and light weight.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive yearly costs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I read the description of this product prior to purchasing the product, it stated that the filter average life is 6 months. It wasn't even close to six months. The filter didn't even last 1 month, meaning that I will need to replace the filter monthly at approximately $100 (including taxes). That's a cost of approximately $1200 per year, not to mention the added cost of the electricity on my utility bill, and the cost of the product itself. Very expensive for the average home.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave your feedback.

      The duration of the filter you've reported on your Shark Air Purifier HP232 indicates that there may be an issue with your unit's performance. We recommend contacting our team at 1-855-427-5127, and we would be delighted to assist you in getting the most out of your product.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Air quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding air purifier!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Clean Sense Air Purifier Max is a great air purifier that would satisfy just about anyone. It hits a Goldilocks position among air purifiers I've used: it's neither super basic and lacking in features, nor is it overstuffed with dubious features that complicate operation. It's the second Shark air purifier I've used along with a few others, and this helps solidify their position as my favorite overall. Setup is very easy and consists of basically unboxing the unit, unscrewing the bottom lid to remove packaging from the air filter before replacing it, and then starting it up. There's a small deodorizing unit to install in the top that takes just seconds. After that, operation is simple. In general, automatic mode is where I've left this. In this mode, you rarely even notice it coming on. However, as it monitors air quality, it will ramp up its fan speed to quickly restore air quality. After cooking and slightly burning some food, it detected the particulate increase and adjusted accordingly. At top speed, the fans are noticeable but not distractingly loud. And of course you can manually adjust the speeds as you wish as well. The deodorizing feature on the top is adjustable as well. Overall, this is a great HEPA air filter for home use, and with its 1200sq ft. rating it covers quite a bit of internal space. The covid pandemic highlighted internal air quality for a lot of people, and things like the recent wildfires have only reinforced this. If you're looking for a good air filter for a fairly large space, this is an excellent choice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for kitchen cooking ordes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for small room and kitchen cooking orders. Not great for big rooms.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Andeson,

      Thank you for sharing your feedback about the Shark Clean Sense Air Purifier MAX. We're glad to hear that it's working well for smaller spaces like kitchens but understand that it may not meet expectations in larger rooms.

      Our air purifier is designed to provide optimal performance within its specified coverage area, but we value your input and will share it with our product development team as we continue to improve. If you have any questions about maximizing its performance or need assistance, feel free to contact us at 1-855-427-5127.

      We appreciate you choosing Shark and your thoughtful review!

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Air Quality improvement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant really tell a difference in air quality, it says air is 100% clean so i guess it works.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

  • Pros mentioned:
    Air quality, Noise level, Odor removal
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quiet, Clean, and an Efficient Solution

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has a cat that... well loves to shed as my girlfriend reminds me this Shark Clean Sense Air Purifier was the perfect solution to the issue. Firstly, the design of the machine does not go unnoticed. The sleek cylindrical craftmanship makes it an electronic device that does not create an eye sore in the corner of the room. As someone who has owned plenty of competing products I can tell you that this device stands out from the rest. The Clean Sense IQ was quite an impressive function that I didn't anticipate to work so effectively in eliminating a lot of the dust and fur particles that would hang around in my room. Arguably one of the coolest features was the Odor Neutralizer Pod that is installed in the top. The smell was apparent but not overwhelming. It quickly filled my bedroom and made it smell like a whole different environment. I tested it also in my living room which had a much larger footprint and it performed just the same. Simply put if you need a solution to remove contaminants quickly and effectively while not making a lot of noise and truly blending into the overall envirorment look no further than this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Air purifier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the vehicle for a couple of days i did not see any change in air quality within the space that I was using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Died quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within 10 days, Shark is supposed to be sending me a new one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Air Purifier, but glad our team was able to help. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this and I was super excited because it’s shark but it wasn’t functional. The sensor didn’t work immediately after opening and kept reading my air quality at 100% even though my house is full of dust and allergens easily visible in the air. Will not buy again

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Kimberly,

      Thank you for taking the time to share your experience with the Shark Clean Sense Air Purifier MAX. We're truly sorry to hear that the air quality sensor did not function properly right from the start. We understand how frustrating it is when a product doesn’t meet expectations—especially from a brand you were excited about and trusted.

      We’d like the opportunity to make this right and look into the issue further. Please contact our Customer Service team at 1-855-427-5127 so we can assist you directly and explore your options.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Defect?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months. It says 75% air filter life. But air quality is always stuck at 0%. Im at a loss. I dont want to spend 80 dollars on another air filter if thats not the problem.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - Clean Sense Air Purifier MAX. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Air quality, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Purify your air with Shark Purifier Max

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Purifier Max is a must have in every home, apartment and small business. Coming in about 15lbs, the Share Purifier Max is certainly not a small appliance however it packs a punch in features which we will get into now. Upon opening the box, you will be greeted with the Shark Purifier Max appliance and the rather sparse instruction booklet. More on that in a little bit. Pulling the unit out of the box is straight forward. The first thing you will need to do is to twist off the bottom cover to remove the plastic bag that the Cartridge Filter. Once you remove the plastic protective bag, reinstall the cartridge filter and place the bottom cover back on and twist until it locks into place. Second, install the included Air Deodorizer packet by simply removing from package and placing in the opening in top of unit and twisting to lock in place. Third, connect the power cord to an outlet and tap on the power button icon on the touch screen on top of the unit. The set and forget option is to set to Auto mode which will analyze the current air quality, run for 10 minutes and if is at 100% for that length of time, will switch to eco mode which in turn will provide a quiet and efficient operation. Do yourself a huge favor and scan the QR Code on the label affixed to the side of the unit. This will have everything needed to setup and configure the Shark Purifier Max to be a set and forget appliance that monitors and cleans your air 24 /7 efficiently and extremely quiet. After only one day of running the Shark Purifier Max in our 900 sq ft townhome, the air was much cleaner, smelt better and overall was just fresher to breathe in. My wife and I have asthma and we almost immediately noticed a difference in the quality of the air we are breathing in by running the Shark Purifier Max in our home. The Shark Purifier Max is a very efficient, quiet and affordable complete home or small office air purifier appliance that will keep your family breathing clean fresh air for months on end.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after 3 weeks of use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 9/21 it’s 10/10 and it stopped working 4 days past the return date.Turns on and runs saying air quality is it 0 percent I have another older model it says my air quality is at 100 %.wish I could return it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Air Purifier. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

  • Pros mentioned:
    Air quality, Odor removal
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Air Purifier

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Shark air purifier, as compared to my other model. First and most important to me is that the filters are almost seventy-five dollars less. Next it has a spot for a scent cartridge (if you choose to use) and last is the color and shape. My old one was kid of a rectangular shape, the color was white which made it stick out like a sore thumb no matter where it was located in the room. Setup was very simple. The filter is already inside the purifier, but it must be removed before use by turning the unit upside down, unscrewing the bottom and taking the filter out to remove the plastic. After putting it back upright, I attached the odor cartridge and it was good to go. I use it on auto, in the video what you don't see is that I had blown a burst of vape into the purifier. In less than 30 seconds it went from a very quiet hum to a full blown fan sound as you hear. It took aprx. 1.25 minutes to go back to acceptable air quality. And even though it is a very good distance from my kitchen, it was able to detect the cooking odor from hamburgers on the indoor grill. Everything you need is monitored on the top panel that remains illuminated as long as it's plugged in. You can check the % on the filter, if it's time to clean the unit etc. Each touch will give a beep unless you choose to mute the sound, which is not annoying to me. The Shark purifier addresses; cooking odor, burning smells, smoke, pollen, dust, strong cleaning solutions and more. For people like me with asthma caused by allergies, this machine is a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Air Quality is very Important- great unit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indoor air quality is important to all age groups, especially those with asthma, or allergies. There can be particulate pollutants in your house from various sources, including dust, cooking, overuse of air, fresheners and candles and poor air conditioner, filtering conditions, as well as leaks of outside air. Many of us are more susceptible to indoor air pollution than we are aware. In our house, we have always maintained several HEPA machines and have recently tested or purchased two shark. Machines with excellent results. This unit has an air quality display which you can watch instantly change with cooking or smoke pollutants in the room. Also anything . Machines with excellent results. This unit has a air quality display which you can watch instantly change with cooking or smoke pollutants in the room. Also anything that stirs up dust will immediately change the number on the sensor. The unit has a convenience auto setting, which will vary the fan, speed and electricity usage based on the air sensor. This can be convenient and the unit can also be set to run for several hours. The filter assembly is easy to insert and change and the unit is quite quiet for its size. I have never had reliability problems with shark vacuums or air filters. There is an included air neutralizer, which is some type of a scented air freshener not any type of a charcoal filter as far as I can tell. To me, this is unneeded and actually works against your air quality by covering up odors.

  • Pros mentioned:
    Noise level, Odor removal
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Bonus points on the scent tech Sharp!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have their air-purifier with built in heating, which I love for my home office, but I decided to try this out, because of the scent. I have a dog, she sheds, she doesn't stink. But others notice the infamous “dog” odor. Nice job Shark combining ability to scrub the air, and make it smell nice! The scent pod was not something I was expecting, and with an easy insertion and a few clicks, it gave my new apartment with the musty carpet a less musty smell. (don't worry, I will be properly cleaning the carpet later.) Shark has been reliable at scrubbing the air in my apartment in the past. So I knew what I was getting as far as filtration: Anti-Allergen NANOSEAL HEPA Filter, and it lasts between 6-12 months. I have a German Shredder so we will see how it holds up against her. As far as set up, it's plain and simple, remove unit from box, remove filter from unit and unwrap, replace filter. Add scent pod, plug in and go. Controls are easy to use as always, and I love how Shark gives you the option to dim out the lights so it becomes more unobtrusive. Now this is made for large rooms (1200sq ft – so the size of my entire apartment.. ) but if you want it in your bedroom, whisper quite with the night mode as well, low fan, and oscillation. I personally love having the hum of a fan going when I sleep and its just the right level of noise. If you're looking for something to add a lovely kick to the air, Shark's a great option to consider.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts and no place to find it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure its a great air filter but mind didnt come with the odor neutralizer cap and cant find it online. Probably going to return it for a cheaper one that isnt missing parts

    No, I would not recommend this to a friend