Customer Ratings & Reviews
- Model:
- HP135
- |
- SKU:
- 6643834
Customer reviews
Rating 4.7 out of 5 stars with 42 reviews
(42 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Rated 1 out of 5 stars
The odor neutralizer that doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The odor neutralizer does not work i have to spend money to puchase a refiller that smells and works not happy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Justine,
Thank you for sharing your experience with us. We understand how frustrating it must be when the odor neutralizer doesn’t work as expected, especially when you’ve had to purchase a refill that isn’t giving you the results you were hoping for. This isn’t the experience we want for our customers nor the standard we aim to uphold. We truly appreciate you letting us know what isn’t working for you. Feedback like yours is incredibly valuable, and we’ll be sharing this information with our development team for future improvements. If you’d like us to take a closer look at your unit or ensure everything is functioning as it should, please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark Scam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.False information, doesn't perform as advertised, for Me it's a scam
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. We’re disappointed to hear your CleanSense Air Purifier didn’t perform as expected. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance and to make sure your unit is working as it should, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.
Kind Regards,
Shark Home










