Customer Ratings & Reviews
- Model:
- HP152
- |
- SKU:
- 6567890
Customer reviews
Rating 4.7 out of 5 stars with 462 reviews
(462 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the NeverChange Air Purifier for its impact on air quality, quiet operation, and overall performance. The long filter life and ease of use are also appreciated, along with its ability to remove odors. Its size and design are additional positive aspects noted by users.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Surprised great idea, yet auto hardly ever used?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart design easy set up. Yet large AZ house living room showed green? I have a shedding cat, dusty large flate floors. Auto only 3% on, always geeen. Open check, dust residue not seen. Next to Apt., three large cats small living rooom: warning light to Auto Green same thing, open 3 weeks no residue. I really wanted this to work! cover plastic was removed , scent tried in the apt., didn't help.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing this feedback with us. This definitely isn’t the experience we want you to have with your NeverChange Air Purifier, and we understand how frustrating it must be when the air‑quality indicator stays green despite visible dust, pet hair, or concerns about actual air conditions. We’d really appreciate the opportunity to take a closer look and help figure out what’s going on with your unit. To assist you further, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean
- Pros mentioned:Air quality
Rated 3 out of 5 stars
Ehhh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe its been working it keeps a saying different air qualitys on it but i dont have an air tester so ive got no way to verify it.
I would recommend this to a friend Rated 5 out of 5 stars
Beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful beautiful beautiful beautiful beautiful beautiful
I would recommend this to a friendRated 5 out of 5 stars
Air Purifier
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice product I would recommend its purchase to friends and family
I would recommend this to a friendRated 5 out of 5 stars
Air purifier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read reviews before buying and feel really good about this purchase.
I would recommend this to a friendRated 4 out of 5 stars
Shark pure air
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NoNot connected to Alexa.t connected to Alexa.Not connected to Alexa.
I would recommend this to a friendRated 4 out of 5 stars
i lik eit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this for my office and one for my daughters room. I like the auto feature. i leave it running all the time.
I would recommend this to a friendRated 5 out of 5 stars
Airfilter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that I have bought for the home too.
I would recommend this to a friendRated 5 out of 5 stars
Good stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice thing to have in the house for a
I would recommend this to a friendRated 1 out of 5 stars
DID NOT RECEIVE/DELIVERY SERVICE IS AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I would have received it I could have given an honest review but since Best Buy uses 3rd party delivery services my item was NEVER delivered. The GPS tracking for said delivery service showed the driver parked for hours then I received a text at 7am the next morning that delivery was attempted....NO IT WAS NOT! I was here all day, all night and that morning, no activity on my security cams or video doorbell. The order was cancelled by Best Buy and I immediately called and reported the delivery service as incompetent and liars. I ended up ordering from AMAZON and had my item that day. Never making another purchase at Best Buy ever again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rjay, thank you for your feedback and for bringing this to our attention. You mentioned that your item was never delivered, despite GPS tracking showing the driver parked for hours, and that you received a delivery attempt notification the next morning, though no one ever came to your door. We understand how upsetting this must have been, especially since you were home the entire time and had no activity on your security cameras or video doorbell. We’re truly disappointed to hear about your experience. This is unacceptable, and we realize that we have let you down. It sounds like a very frustrating situation, and we sincerely apologize for the inconvenience and the impact it had on your trust in us. Thank you again for sharing your experience it helps us improve and ensure this doesn’t happen to others. Kind regards, Shark Clean
- Pros mentioned:Air quality, Filter life, Noise level
Rated 5 out of 5 stars
Nice to have a 5 Year Filter
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Purifier is simply perfect for someone who just set up a HomeLab with numerous computers and doggies that like to shed fur all over the place. This fits exactly right in the general area with the networking/HomeLab computers and the kids Xboxes and helps keep the air clean in there and I am looking forward to it in the Spring when the oak pollen coats everything yellow as well. The 650 Sq. ft are perfect for the room and it is not overly loud, at least compared to everything else going on in the room. I do have it placed next to Rack/HomeLab equipment for maximum get the dust before it gets into the computers. You will have to take out the pre-filters and give them a vacuum now and then, but that isn't so bad considering that it should help extend the life of the Hepa filter out a number of years (up to five years per Shark) which can be a nice savings overall. It has a little scent puck that if you want to mask scents you can use and refill as if you find it useful. I typically don't mind, so I'm not worried about it. I also appreciate this device does not need an App to configure and run, you do it old school which is a huge plus these days, as who wants to configure more things onto their network to just set it and walk away. Overall the short time I've had this I've been very happy with the results.
I would recommend this to a friend - Pros mentioned:Air quality, Ease of use, Filter life
Rated 5 out of 5 stars
Simple, well built and Effective
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had lots of air purifiers and this Shark might be my new favorite. It doesn't connect to wifi or have any crazy smart features but it instead focuses on doing what it is supposed to do really well, purify the air. This Shark air purifier is dead simple to use, take it out of the box and turn it on. It has a display to show you the quality of your air and several speeds and an automatic setting to make things even easier. It also includes a deodorizer puck that you can adjust the level. I find the scent very suttle and clean. If you like it you can turn the smell up and if you don't you can turn it completely off, great flexibility. The biggest feature of this unit is the filter, which supposedly lasts vastly longer than a traditional HEPA filter. I haven't had it long enough to validate this but so far I love what it does and it will for sure be a main stay in our house. As far as sound goes, it is relatively quiet most of the time. I really only notice it when it kicks into high gear after we cook or something. Even then it's only loud enough for us to say, where is that sound coming from? Overall this is a very well built and Effective air purifier. Very easy to use with little setup. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Air quality, Ease of use, Noise level
Rated 5 out of 5 stars
Great for a home office.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This air purifier is small, quiet and effective. Being the owner of a larger Shark air purifier, that I use in my living room, I jumped at getting this smaller one for my office. The controls are pretty much the same and very simple to use - and the behavior is just like its bigger sibling. Keeping the unit on the "Auto" setting means I don't have to worry about it, and the large readout and status ring for the air quality means I can see it from anywhere in the room. And this unit does indeed work: It picked up the cooking from downstairs and even "complained" about the paint smell. No problem...it kicked into high gear and worked extra hard to restore the air quality back to 100% in no time. While it was heavily active, the fan got loud and indeed noticeable; but once it returned to good air quality, things settled down to the point where I couldn't hear it anymore. This is fantastic. This unit also comes with an "odor neutralizer," which is essentially an air freshener module that you can refill. It works great at keeping my office smelling fresh and pleasant - and additional cartridges are available in a variety of scents.
I would recommend this to a friend Rated 2 out of 5 stars
Always shows air quality 100 percent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unpacked and turned it on. It started with air qualty 98 percent and within 3 minutes it got to 100 percent and stopped. I have three pets and see their hair flying in the air and on the flloor. But this device thinks everybhing is fine. I am sending it back to BB.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your HP152 Air purifier did not read the quality properly, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Awful product and a awful place to buy items from.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work. I tried returning it but i never got my receipt and it was not in my email or account but I’m so glad you all were able to find that I purchased this so that I could write a review. Terrible product and terrible customer service.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Khail,
Thank you for sharing your experience, and we regret to hear about the trouble you’ve had with both the product and the return process. We understand how frustrating it can be when things don’t go as expected, especially when you're trying to resolve an issue and can't locate your receipt.
We’re glad we were able to confirm your purchase so you could leave your feedback, and we take your concerns seriously. Your experience doesn’t reflect the standard of service we aim to provide, and we’d like the opportunity to make things right. Please reach out to our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can assist you further. We appreciate your honesty and hope to restore your confidence in us.
Kind regards,
Shark Clean.
Rated 1 out of 5 stars
Shark Air Purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have (2) other Air Purifiers from other companies in my house and have been very pleased. This one is only shows good results when it’s cool and the sun going down. The rest of the day is yellow to orange. I have tried it in two different rooms and it’s the same results
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Sandra,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your air purifier is only showing good results during cooler times of the day. We understand how concerning this must be, especially when compared to your experience with other units. We want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Still waiting for results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working ok. Haven’t really noticed a big change in the air in just one month.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
quit working with in two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this and only used it a few times, right after it started getting smokey here. Sad part is I was preparing for smoke season so purchased this in July, it is now September, smokey and too late to return. This was a big waist of money for me.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amber,
We're truly sorry to hear that your air purifier isn't working, especially during a season when it's most needed. Please know that your unit is covered by a two-year manufacturer's warranty. We’d love to help get your purifier back up and running so you can stay comfortable through the smoky season. Just give us a call at 1-855-427-5127, and one of our product specialists will be happy to assist you.
Kind Regards,
Shark Clean
Rated 2 out of 5 stars
Purifies the air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased two of theses units. It purifies the air more than removing dust. My bedroom is dustier. I did a quick dusting after 3 days of using the two new units and it was dustier that before which is a huge disappointed .
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are disappointed to learn that your Shark NeverChange Performance did not meet your expectations. We will certainly relay your feedback to the relevant teams for future enhancements. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Do not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last. Ring turned red after a few weeks and we havent been able to use it. We cleaned everything but it still wont work
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi AugustS,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your HP152 Shark Never Change Air Purifier isn’t working as expected. That must be frustrating, and we’d like to make sure it’s performing the way it should. We’ll be more than happy to assist you. Please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET so we can help resolve this for you as quickly as possible.
Kind regards,
Shark Clean








