Customer Ratings & Reviews
- Model:
- 1003841
- |
- SKU:
- 6306460
Customer reviews
Rating 3.9 out of 5 stars with 160 reviews
(160 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the Monster Rockslide for its affordable price, large size, and the fun it provides. However, many customers have expressed concerns about its durability and battery life, with some also noting issues related to the wheels and turning functionality.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
XMAS Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my lil cousin. he plays with it everyday.
This review is from Sharper Image - Monster Rockslide - Red
I would recommend this to a friendBrand response from MS Customer Service
Posted .Hi there, Thank you so much for taking the time to share your experience. We take customer satisfaction every seriously and am so glad to hear you are enjoying your Monster Rockslide!
Rated 5 out of 5 stars
Good Toy for this amount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sons enjoyed and happy no complaints. And good .
This review is from Sharper Image - Monster Rockslide - Red
I would recommend this to a friendBrand response from MS Customer Service
Posted .Hi there, Thank you so much for taking the time to share your experience. We take customer satisfaction every seriously and am so glad to hear you guys are enjoying your new Sharper Image Rockslide!
Rated 5 out of 5 stars
Fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vehicle rides nicely on pavement or dirt or grass.
This review is from Sharper Image - Monster Rockslide - Red
I would recommend this to a friendBrand response from MS Customer Service
Posted .Hi there, Thank you so much for taking the time to share your experience. We take customer satisfaction every seriously and am so glad to hear you are enjoying your Monster Rockslide!
- Cons mentioned:Wheels
Rated 1 out of 5 stars
Was not happy with this product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 for the grandsons. By the end of the afternoon 1 worked slowly, 1 ran but with wobbly wheels and 1 was not running at all
This review is from Sharper Image - Monster Rockslide - Red
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi Sheri, Thank you so much for sharing your experience, we over here at MerchSource take product quality and customer satisfaction very seriously. Will you please email me at [email protected] so that I can work with you to make this right? Thanks!
- Cons mentioned:Durability
Rated 1 out of 5 stars
Did not last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased 2 of these as Christmas gifts...1 didn't work out of the box...the other last about an hour and stopped working
This review is from Sharper Image - Monster Rockslide - Red
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hey Bran, I'm so sorry to hear about your experience! I know how frustrating it can be to receive something that does not meet your quality expectations. We strive to only provide the highest quality of goods! Can you please email me directly at [email protected] so that I can make this right for you? Thanks and have a great day!
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Sharper Image Monster Rockslide
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this RC truck for my nephew for Christmas and we put two different sets of new batteries, but it doesn’t work!!
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi, Thank you for taking a moment to share your experience, I'm sorry to hear that the product you received has not met your expectations! Customer satisfaction really is our top priority, and I would love an opportunity to connect with you and make this right. Please email me at ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
- Cons mentioned:Durability
Rated 1 out of 5 stars
Broken after first time play
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after first time play. Do not buy, check the other review as well.
No, I would not recommend this to a friend Rated 2 out of 5 stars
were is the torx
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking rig with great stance, but lags in power to be a good competitor at the rock climbing action. Not very impressed by this one.
This review is from Sharper Image - Monster Rockslide - Red
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi there, Thank you so much for taking the time to share your experience. We take customer satisfaction every seriously and am so glad to hear you guys are enjoying your new Street Thrasher! I'd love to help you out with your battery situation. Please email me at ([email protected]). Thanks!
- Cons mentioned:Durability
Rated 1 out of 5 stars
Didn't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic rods break easily and becomes unusable. They did love it for the 5 minutes it worked though.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
- Cons mentioned:Durability
Rated 1 out of 5 stars
Poor quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in just the first 3 days! Very poor quality!
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking the time to share your experience with this product. We are very sorry to hear about this happening and would like to hear more about this issue. Please reach out to us at BrandsSupport24@Merchsource.com
- Cons mentioned:Durability
Rated 1 out of 5 stars
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after a minute. I put the battery in and played around for a bit and it just quit
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi there! Thank you so much for sharing your experience, typically this particular model has a fantastic battery life! Can you please email me at [email protected] so that I can work with you to make this right? Thanks!
- Cons mentioned:Durability
Rated 1 out of 5 stars
Did not work out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking forward to playing with my grandkids and car never works or even turned on.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi, Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
- Cons mentioned:Wheels
Rated 1 out of 5 stars
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ran for 10 minutes then steering broke, now it goes in circles.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
Rated 1 out of 5 stars
Wheel broke off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my nephew for christmas. It was fine out of the box and worked great until the wheel broke off while he was playing driving it around. The plastic assembly that mounts to the wheel to the truck is a cheap poor design.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi, Thank you for taking a moment to share your experience, I'm sorry to hear that the product you received has not met your expectations! Customer satisfaction really is our top priority, and I would love an opportunity to connect with you and make this right. Please email me at ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
Rated 1 out of 5 stars
Definitely not for boys.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 3 for the grandsons and within 2 hours all 3 had to be repaired. 1 was not able to be repaired and 1 was repaired but not really sturdy the last one limps along. Will not recommend this car.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi Sheri, Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
Rated 1 out of 5 stars
Not good at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my husband for Christmas and had to return it the next day. It wouldn't move with the remote even after it was charged.
This review is from Sharper Image - Monster Rockslide - Red
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
Rated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it home and it would move for 20 seconds and then stop. Had to return
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi Rocky, Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
Rated 1 out of 5 stars
Suspension broke.-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The front suspension broke the second day. Very disappointing!!!
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Hi there! Thank you so much for sharing your experience with us, I am so sorry to hear it broke and completely understand your frustrations. We strive to only provide the highest quality of goods. Please reach out to me directly at [email protected] and i'd be happy to make this right for you.
- Cons mentioned:Battery life, Turning
Rated 2 out of 5 stars
Bought 2, only 1 was good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a blue and a red one. The red truck worked good out of the box but had a different battery door style that allows lots of dirt to get into the battery compartment after a short time of playing. Be sure to cover all the openings with tape if you have the battery door that has "gills", especially if you want to use it one wet surfaces or in snow. The red truck also had inconsistent turning as at times it could make tight turns and other times it made really wide turns. The blue truck had 2 major issues. It was never able to turn so it only went backwards and forwards. It also had a remote control battery door that would not stay on at all. You would have to tape that in place. We returned the blue one and Best Buy took good care of us, but the product itself is still of poor quality or at least poor QA.
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.
- Cons mentioned:Durability
Rated 1 out of 5 stars
Truck does not work right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son got this as a gift for Christmas. It does not work properly. You have to push it and it might work. Does not turn. Made cheap very dissapointed. Do not buy!
This review is from Sharper Image - Monster Rockslide - Red
No, I would not recommend this to a friendBrand response from MS Customer Service
Posted .Thank you for taking a moment to share your experience. I'm sorry to hear that the product you received has not met your expectations. Customer satisfaction is our top priority, and I would love an opportunity to connect with you. Please email us ([email protected]) to get a guaranteed response within 24 hours. I look forward to working with you.