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Customer Ratings & Reviews

$199.95

Customer reviews

Rating 4.7 out of 5 stars with 324 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and comfortable fit of the OpenFit 2+ earbuds. Users also appreciate the solid battery life, secure fit, and reliable connectivity, including multipoint pairing. However, a few customers have noted occasional issues with the button functionality. Overall, the positive aspects of the earbuds appear to outweigh the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 324 reviews
  • Rated 3 out of 5 stars

    ok headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keeps falling off ear and doesn't stay in place. loose loops

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Might not fit well to everybody

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the black version, I was really into it but had to return it because the hook did not fit to one of my ears and it was loose, so it failed to send to sound to my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Nice try but disappointing.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for small ear user. Within 2 days the left earpiece stopped working. They did stay on the ears. We took them back and bought AirPods. Best Buy was very helpful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Fitting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very good, my issue was the product staying on my small ears.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenFit 2+. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you! AfterShokzCHT

  • Cons mentioned:
    Button functionality

    Rated 1 out of 5 stars

    Not Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have encounter a lot of trouble to receive an incomin call or to hugn up a call the botton does not work at times.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2 +. The Shokz app also allows for customizing the touch sensors. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Bad !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't fit the shape of the ear; when I go out for a run or exercise, they fall off, so I'm not very happy with the purchase!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear this has been your experience. To achieve a better, more secure, and comfortable fit with OpenFit 2+ earbuds, position them by placing the hook over your ear, aligning it with the rim, and rotating it backward until the speaker sits snugly near the ear canal.If you find these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Unsatisfied with product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used them for a couple of day. Was unable to turn it off, so I returned them. Very unsatisfied with product

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there-Shokz here! We're very sorry to hear this has been your experience. To turn off the Shokz OpenFit 2+ earbuds, place both earbuds back into the charging case and close the lid, which automatically powers them down and initiates charging. If not in the case, they will enter a low-power standby mode after 3 minutes of disconnection and turn off automatically after 4 hours. Please reach out to our Customer Happiness Team if you have any questions. Thanks! AfterShokzCHT

  • Pros mentioned:
    Comfort, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and clear

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are so lightweight and comfortable that I barely even know they are there. They stay in place during my workouts and jogs without any distortion from bouncing. They do not fit down "inside" your ear canal, but instead rest on it. This really does make for a one-size-fits-all earbud. I think out of the five different earbuds I have had over the years, these are the most comfortable and best sounding ones. The sound is very clear. They are not noise-canceling, but that is not a requirement for me. I honestly can't tell that my noise-canceling earbuds I have are that much better at canceling, anyway. The Shokz app is simple and thorough. You can customize earbud button function settings as you want, and both of the earbuds have the same buttons. This allows for multiple ways to fit your preferred ease-of-use. They also have touch pads on the outside of them for Voice-Assistant connection. The app also allows for EQ customization, whether you want the preset modes or to make your own settings. The warranty is very good. I'm not sure how long the charge will last yet, but I've had multiple workout sessions without recharging the case yet. I highly recommend these earbuds to anyone looking for good, comfortable ones especially if you are active.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    New & improved

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenFit2+ are a wonderful pair of open ear earbuds. The style is nothing new, but it is a refinement. The Shokz OpenFit2+ are very lightweight and comfortable. Wearing these for a full day at work is easy to do. No discomfort at all. The open ear design really is a great idea for anyone who wants to have a great sounding pair of earbuds while still being able to hear your surroundings. I haven't had any issues with them falling off, either. They do a great job of staying in place. They feel sturdy enough considering how lightweight they are. The charging case is small and easy to keep with you. They charge the buds up reasonably fast and the battery life is great. Sound quality is probably what is most important to most and I can say that they sound great. Both music and phone calls sound clear and crisp. Also, no complaint from anyone regarding how I sound on their end. I wouldn't say they are night & day better than anything that came before them. But they have a clean sound with good bass that is clearly better than many cheaper options. If you are in the market for a great fitting pair of open ear buds that sound awesome I highly recommend the Shokz OpenFit2+.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awareness, Comfortability, and Wireless Charging

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz Openfit 2+ offer some advantages over the previous version and I think are well worth it. They have better sound with Dolby Sound Plus and they can now be charged wirelessly in the case. They are amazing for workouts because they can be worn for long periods of time and you are still aware of your surroundings. They are also great for office work, as long as you don’t need noise cancellation. I like to be able to be listening to a meeting at work, but also be aware of people around me. For Teams and Zoom calls, the microphones work very well. I also like that they have physical buttons for controls. You can get 11 hours of listening time out of a charge, which is enough for a full work day plus a work out. Additionally the case will give you a 2 hour charge in 10 minutes, and with the case you can get 48 hours of listening time. There is a little bit of sound leakage, but people would need to be very close to you to hear it and in my test the audio wasn’t even recognizable. The 3 most important things for me - the awareness with the open design, they can be worn all day, and can charge wirelessly. A great improvement on an already great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent option for most

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great option for runners, cyclists, and commuters who still want to enjoy their music but also stay connected to the environment around them. Pros: Richer, clearer and louder Better low-end performance Balanced sound, ideal for mixed-use Best at moderate listening volumes Cons: Slight distortion at max volume Not as loud as in-ear headphones For everyday listening they are a great choice. They deliver a clear and full range sound perfect for a variety of different uses. However, like many open ear headphones, they do have their limits when it comes to volume and bass. I have held off the review because I wanted to test them under my normal usage including work, shopping, traveling and louder environments. I have used open earbuds before and was dissatisfied. The enhancements they made makes a huge difference. These are pretty incredible for sitting outside the ear and much better than any others including their own previous model. Love the physical controls. Why doesn't everyone do this. I use mine primarily for podcasts but again music sounds great also especially with the dolby sound on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy is full of useless overpriced equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so overpriced that they just put whoever set the price in jail. The sound is ok at best and the fit sucks.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenFit 2+. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 1 out of 5 stars

    Ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't fill well with big ears not much can be done

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Mark- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your Shokz. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent open earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had more earbuds than I can count but I've honestly never owned open ear earbuds so this was a new experience for me. Packaging: To start, the packaging is minimal, which is the way things are going, it also feels like it must be recycled material which is always a good thing, not much happening here, the earbuds themselves, charging case and cable. Use: They are as easy as any other bluetooth earbuds to connect to a device, so no real comments here, but where they stand out is the sound quality. I was pleasantly surprised that the sound quality was as good as it is for open ear. I suppose I always figured that the small drivers that earbuds have paired with being further away from your ear than normal earbuds would result in worse sound, I was wrong. They fit well, they sound great, and they are super easy to use. it is a different experience having them looped over your ear rather than sitting in your ear, but this could be especially useful for athletes where earbuds may fall out while running or other similar situations. It's also a different experience not feeling like you're cut off from the world, or requiring some level of passthrough audio to hear what's going on around you. I have a tendency to wear either full size headsets with one earcup off or only a single earbud because of this exact thing, so the extra situational awareness is very welcome for me. Overall: A pleasant surprise. Comfortable and excellent sound. If you're not a fan of traditional earbuds or need the extra security of the earloop then I would heartily recommend these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Open Ear earbuds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenFit2+ Open Ear True Wireless Earbuds are truly a one-of-a-kind experience. I am truly happy with them. They were very easy to pair. Out of the box, they took less than two hours to fully charge. Once charged, I was able to mow the lawn, which took over an hour, then I was able to have an hour long phone conversation, and the party on the other end of the phone could not even tell that I was wearing ear buds. They stated they were able to hear me very clearly. The clarity of sound is phenomenal, and the volume can get very loud for those of us who really like to make our ears bleed. While you can’t truly customize how you would like each button to work (I mean, the taps, how many does what), they are still very easy to use and setup. So far I have not had the battery run out but I only use them for a few hours at a time before I charge them again for the fear of having them die when I need them the most. The App that you download for them helps you customize your earbuds to your way of liking, for instance, many people to include myself, like the heavy bass, however, when I’m listening to my audiobooks, I’d prefer for voice isolation, and their application allows for that. Overall, I am very imprssed with these open ear buds, as I have had other open ear buds and the sound was very muffled.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Open Air Ear Buds I've been looking for!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are exactly what I was looking for. As a runner in a city, I want to remain aware of some ambient sounds, but I also want to excellent sound quality when I listen to music and podcasts. The Shockz OpenFit 2+ excel in these regards. First of all, I can wear these buds all day with perfect comfort. I wear them with my glasses or without, and I don't see any difference in sound quality or comfort. Speaking of quality, these buds are outstanding! There are controls within the proprietary app that allow me to adjust the sound for various music genres. Control buttons on the devices are simple, intuitive, and programmable. My conversations on the telephone through the earbuds are perfectly clear, and people tell me that they are not aware of any extraneous noises on their end. Best of all, I can work out and run while wearing the buds without any fear of them falling out, or getting damp with perspiration due to IP55 rating. These are not for swimming, however, as they are not fully waterproof. I have found the Bluetooth connectivity to be straightforward and very stable. Overall, these earbuds present an excellent value, and I recommend them highly.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Surprise! Decent Bass and Great Sound Quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pair of Shockz earbuds comes in a package that makes you think of expensive high-line devices. Inside is a compact case for storing and charging the ear pieces as well as a charging cable and instructions. The Shockz phone app walks you through the install and Bluetooth pairing, and you are ready to use them in a few minutes. These are the style of earbuds with a semi circular "hook" of sorts that goes behind your ear, making the positioning of them easy and keeping them securely on your ears. Very easy and very comfortable. Of course there is a microphone built in so you can use them for phone calls. I was blown away by how good these ear buds sound. Without even any equalizer tweaks there was decent bass and mid-range off the bat, very unusual for "bud" style phones. I am the kind that has to have bass, and these do pretty well for ear buds in this price range. The stereo separation is fantastic, especially when I tested them watching baby AI videos. An audio track from a popular early 90's movie played and I could hear the cars driving back and forth like I was on the set of the movie. Great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfort and Clarity Without the Compromise

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial Thoughts The OpenFit2+ are a huge step forward from traditional in-ear or on-ear headphones. The number one win for me is comfort. I deal with serious ear fatigue from in-ear buds, and on-ear models tend to feel hot and tight. These don’t do either. They’re so lightweight and natural-feeling that I often forget I’m even wearing them. Open-Ear = Awareness and Comfort Another huge plus is how they keep you aware of your surroundings. These don’t block off your ears, so I can still hear what’s happening around me (cars, people, conversations) without needing to take them off or toggle settings. I don’t often need noise cancellation, so this open design is the perfect solution for daily use, outdoor walks, and work-from-home calls. Sound Quality and Audio Features The sound took a little getting used to, especially coming from Pixel Buds. At first, the sound was just “okay,” but once I tuned the EQ in the app, things improved a lot. The Dolby Spatial Audio is a cool feature, but I actually prefer it off for music. It seems to expand the soundstage too much, and I found the mix more enjoyable without it. For movies or immersive audio, it’s excellent. Here’s what sets these apart technically: * Dual-driver setup: a dedicated high-frequency driver and a 17.3mm low-frequency driver. * Crisp highs and clean bass with less distortion than most small-format earbuds. * Frequency range: 50Hz to 40kHz, sensitivity at 96.5dB. * Even at half volume they sound full, and at max volume they’re surprisingly loud. Battery and Charging Battery life is excellent. You get 11 hours from the earbuds themselves and 48 more from the case. A 10-minute charge gives you about 2 hours of playback. The case supports wireless charging, so it’s easy to top off with a charging pad. Fit and Feel Comfort is top-tier. There’s no in-ear pressure, and they don’t grip or pull at your ear. They rest just outside the ear canal, more like tiny speakers that sit right next to your ear opening. The silicone ear hook has a nickel-titanium core that keeps it flexible but firm. It holds its shape even after you twist or bend it, and it never feels heavy or irritating. Features and App Integration * Multi-point Bluetooth pairing: connect to two devices at once (great for phone + PC setups). * The app gives full EQ control, button remapping, and a “find my device” feature. * IP55 rating for water and dust resistance: fine for sweat and rain, just don’t go swimming with them. Final Verdict Most headphones in the sport or fitness category don’t get anywhere close to this level of comfort or sound quality. Shokz really broke the mold with the OpenFit2+. I highly recommend them, even if you have no plans to work out with them. These are the most comfortable, easy to wear earbuds I’ve used, and they sound great too!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Best Shokz headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound, material, and even functions are all upgrades from the original. Biggest gripe was the headphones staying connected even when in the case, they fixed that issue with the open fit 2

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Super Comfortable and great open ear sound.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I've used a lot of earbud style headphones, and they all seem to have one big problem for me. After extended periods of use my ears hurt because they just don't fit quite right. Well, I'm happy to say that with this set of "earbuds" that's not a problem anymore. That's because instead of having to force a little nub inside your ear These comfortably sit just outside the ear canal. You might think that because of that they may not be usable in some places because of extra noise but surprisingly if you have them at a somewhat normal volume the sound bleed is actually not bad at all. I was able to wear them in an office environment at a comfortable listening volume without anyone complaining about excess noise. Overall, the sound quality is actually really good and whatever they are doing for the spatial audio makes it sound like your sitting in a room listening to normal speakers not listening through headphones which is also kind of nice. I will say this be careful with the volume because they get very loud if you want them to. When I have them connected to my phone a comfortable level is like 25 or 30% volume. So, I don't think I'll ever have a worry about them not being loud enough. I think with the great sound quality and lack of ear pain when wearing them this is probably going to be my go-to earbuds for quite a while. And as an added bonus the carry/charger case is slimmer than that of most of my other earbuds as well.

    I would recommend this to a friend