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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 792 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 792 reviews
  • Rated 2 out of 5 stars

    A bit disappointing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay. If your using them in a semi quiet room they are great but lound environments, screaming kids anything like that u wont hear a thing with them all the way up. Comfort wise over time of long wear it foes hurt my ears due to the weight feom the back being pulled down from gravity. I wish they were adjustable as the band goes so i could get it to not pull my ears. Overall for long wear its a no. Loud places no. For time to time use and confrance calls or phone calls ot works great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    T Milam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very nice. I would buy it again, I would like to have a tighter head fit and longer batty life, thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shokz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well. Great sound quality and the ability to still hear your surroundings.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Busted after a year +

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a little more than a year ago. Now only one side works.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    Bone conduction headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like these much better than in the ear and over the ear headphones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for small stature people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but still too big for my wife’s head. She is very petite and these just wouldn’t work for her.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware. Quality of sound is as you would expect for headphones that don't cover your ears. Clear but not deep.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good but if your anywhere around noise u cant hear the headphone. If your job is driving or in a office they are great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels nice while walking and running but every now and then you can not hear when talking on it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Head ache

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives me strong head aches. I made sure i was hydrated and tested against other bluetooth devices and for some reason this one gives me a head ache and not just a small one. It makes my head throb and im talking about the one on my shoulders so no bueno.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Shokz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great if you’d like to just listen to music and be aware of what’s going on around you. Not the best for quiet places or for conference calls.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shokz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the Apple Air Pod, Apple should make one, as I worry about loosing the ear buds.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They're okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well. Sound quality could be better for the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not for use with cycling. IMO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds pretty good, not great. these did not work well under a bike helmet for me. my loss.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OInly had them for maybe 4 weeks and they are already skipping like they are having bluetooth issues and crackling like they are straining against tbe sound, not to mention the battery only lasts like 4 hours when its supposed to be like 10. Not worth almost 200 bucks

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it's important to remove Shokz from the charger once the light turns blue.* Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    It works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really great. If your concerned about everyone hearing your music they can’t hear it unless you turn up the volume, but even then it’s not that loud. You can hear your surroundings really well with these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I think mine was defective

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got the Pro mini - I thought the sound was not as good as the Pro - but now I'm thinking that I was given a defective one. I purchased the mini on 3/11/2023 and it was sounding like an old 80s wired headset with a loose wire by 7/13/2023. Luckily there is 2-year warranty, but it's incredibly inconvenient that this is happening days before the trip for which they were purchased. I'm incredibly disappointed that it's only been a few months of light use. I will update and add to my review the return/exchange process through Shokz. I wasn't able to add this purchase on my Best Buy portal either even with the information being entered directly from the Best Buy receipt - so that was weird too.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenRun Pro are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you! AfterShokzCHT

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the ease of using this headset. I used to have an older model of this same brand. I’m just not sure of this newer model as it seems to turn itself off suddenly without warning. All of a sudden I’m no longer connected and it’s because the headphone is off and fully charged

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sample model in the store worked fine but when I opened the package the earpieces didn’t press firmly against my ears. I wore them on a bus and had them on highest volume and still couldn’t hear my music over other passengers. I got very little sound unless I physically pressed them against my head, which isn’t an option. They’re not adjustable so there’s nothing to do but return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    New spin on a old design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing really new. Reminds me of 90s sony walkman headphones.

    No, I would not recommend this to a friend