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Customer Ratings & Reviews

$199.99
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Customer reviews

Rating 4.7 out of 5 stars with 1350 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the product's amazing sound quality, comfortable fit, and excellent battery life. They also appreciate its lightweight design and easy Bluetooth connectivity. However, some users have noted concerns regarding the volume level, bass performance, and occasional issues with button functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,350 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy for my fiance to use while at work. Sound is great and works good!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Sport headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earphones for any action sport, specially, cycling and running

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Pretty decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its clear load good on goingbon jet ski comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t go wrong buying at Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair for my daughter from Shokz. (Took forever to get) She loved so much I decided to buy myself a pair. Lucky for me, they were on sale and in stock at Best Buy. Great customer service, Easy purchase and saved quite a bit of $$$.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    AAA+++++++ for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AAA+++++++++++++++++++++++++++++++++++++++for work

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Shocks pro mini

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them work perfectly fit amazing great battery life as well

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Shokz open run

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice to wear anytime. I really love using it.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not fit my head right, I tried the regular size first and those were way too big, these were better but they still did not fit well. I had to have the volume up full blast to hear most times, when I did get it I. The correct spot the vibrations was so much it hurt my ears and head. These also do. Not work well for a person with glassesz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hands free headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I use them every day at work so that i can be hands free!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound on these!! I have no dislikes or complaints about it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really optimistic about my purchase, but I am Impressed to say the least.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great innovative product. No issues with them falling off when moving my head. I previously had AirPods, AirPods pros and LG earbuds, all fell out of my ear and cause discomfort when wearing too long. The volume is great for me. Only drawback is if you have them too loud- they tend to vibrate on my tragus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tone Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was gld that the extr coat waa worth it because the sound and tone is better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They really work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. They sound good and I can still hear everything around me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Really unfortunate experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great! Customer service was unbelievably horrible. FYI- if you buy this product on the Shokz website, premium is large, mini is small. When you buy them at this store, they are two separate SKUs and items. I bought my husband the minis at a Christmas sale. They didn’t fit right. He took them back in to the store to exchange for the larger size a couple of days after Christmas. He was told that because they are different SKU numbers, he couldn’t exchange it. So he returned them and tried to buy the larger size for the price they were at Christmas. He was told they could only honor the price if they were the same item, but because they are in the Best Buy system incorrectly, they wouldn’t honor the sale. They also couldn’t return the ones to him that he returned for the exchange. So his one Christmas present that I saved for was gone, he got no replacement, and the store manager was absolutely RUDE. He left upset and embarrassed, since she treated him like he was stupid for “not understanding,” even though he was trying to explain that pro premium and pro mini were only size differences- nothing else is different. He left and called Best Buy customer support and was told it would have been simple for the manager to override and that she should have just done it, but they couldn’t on the phone. Now is has nothing, doesn’t want to go in his favorite store, and we both have a bad taste in our mouth. My advice: the Openrun Pros are totally worth it and awesome- but DO NOT buy them at Best Buy until they fix the issue with the SKU numbers. We will be purchasing these again, when they go on sale again- probably from somewhere else.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Nicole- Shokz here! We're very sorry to hear this has been your experience. Please reach out to our Customer Happiness Team if there's anything we can assist you with. Thanks! AfterShokzCHT

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Hood use , hearing aid friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased the full size version. These fit better with a hood.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing pair of headphones i enjoy them alot

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shokz

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pro has great sound, i bought 2 ! The charger is super simple

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fit of all their products. Fits flush with the outside of the ear.

    I would recommend this to a friend