4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.7 out of 5 stars with 1352 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the product's amazing sound quality, comfortable fit, and excellent battery life. They also appreciate its lightweight design and easy Bluetooth connectivity. However, some users have noted concerns regarding the volume level, bass performance, and occasional issues with button functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,352 reviews
  • Rated 5 out of 5 stars

    BEST HEADSET

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best head set out there, no regrets with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Just like everything else from this company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exellent Essay to adjust. I really like them. Recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for kids

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it, no anxiety of ear buds. They seems to stay more alert.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They're ok.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fit. Comfortable. Not easy to connect to phone or laptop. Charge doesn't last that long.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Base

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much base and vibration makes my ears itch and uncomfortable

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Juan- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 4 out of 5 stars

    Battery life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a 5 but battery life leaves alot to be desired.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shokz

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . Produc full recommend. All my family used ever day

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not phone friendly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wish they would automatically answer the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Fitting

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very good, my issue was the product staying on my small ears.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenFit 2+. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you! AfterShokzCHT

  • Cons mentioned:
    Button functionality

    Rated 1 out of 5 stars

    Not Worth the price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have encounter a lot of trouble to receive an incomin call or to hugn up a call the botton does not work at times.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2 +. The Shokz app also allows for customizing the touch sensors. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Bad sound quantity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is terrible. I could hear anything unless i was wearing ear plugs, which kind of defeat the purpose of them

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 3 out of 5 stars

    For quiet surroundings

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re okay, not ideal for my needs. You might like if you are mostly in quiet surroundings.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly for voice commands

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately not for me you cannot use voice commands unless your phone is right next to you. I’m spoiled by my beats. I wanted an open ear bud but this is not user friendly. I wish beats made one like this.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! To have voice commands or assistants (Siri/Google Assistant) read information through your Shokz OpenFit 2+, activate the assistant by long-pressing the touch area on either earbud, then give your voice command. Ensure the voice assistant is enabled within the Shokz App gesture settings and that your phone's accessibility/text-to-speech settings are configured to read notifications aloud. Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Wanted to love them but returned

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these. I love the concept of bone conduction and being able to hear your environment. But the sound quality is truly so bad compared to normal headphones or earbuds. It sounds worse than dollar store earbuds. I get that it’s completely different, but for me the trade off is not worth it. You can also feel the vibration on your skin at higher volumes, which I did not like. Ended up returning these

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A bit disappointing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are okay. If your using them in a semi quiet room they are great but lound environments, screaming kids anything like that u wont hear a thing with them all the way up. Comfort wise over time of long wear it foes hurt my ears due to the weight feom the back being pulled down from gravity. I wish they were adjustable as the band goes so i could get it to not pull my ears. Overall for long wear its a no. Loud places no. For time to time use and confrance calls or phone calls ot works great.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shokz pro

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not good to talk with it. They have problems hearing it breaks up the conversation.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Frank - Shokz here! We're sorry to hear you are experiencing issues with your Shokz. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shokz

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well. Great sound quality and the ability to still hear your surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and clear

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are so lightweight and comfortable that I barely even know they are there. They stay in place during my workouts and jogs without any distortion from bouncing. They do not fit down "inside" your ear canal, but instead rest on it. This really does make for a one-size-fits-all earbud. I think out of the five different earbuds I have had over the years, these are the most comfortable and best sounding ones. The sound is very clear. They are not noise-canceling, but that is not a requirement for me. I honestly can't tell that my noise-canceling earbuds I have are that much better at canceling, anyway. The Shokz app is simple and thorough. You can customize earbud button function settings as you want, and both of the earbuds have the same buttons. This allows for multiple ways to fit your preferred ease-of-use. They also have touch pads on the outside of them for Voice-Assistant connection. The app also allows for EQ customization, whether you want the preset modes or to make your own settings. The warranty is very good. I'm not sure how long the charge will last yet, but I've had multiple workout sessions without recharging the case yet. I highly recommend these earbuds to anyone looking for good, comfortable ones especially if you are active.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    T Milam

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very nice. I would buy it again, I would like to have a tighter head fit and longer batty life, thanks.

    I would recommend this to a friend