Customer Ratings & Reviews
- Model:
- T920-ST-BG-US
- |
- SKU:
- 6610861
Customer reviews
Rating 4.7 out of 5 stars with 880 reviews
(880 customer reviews)Rating by feature
- 4.4
Rating 4.4 out of 5 stars
- 4.6
Rating 4.6 out of 5 stars
- 4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the high-quality sound, exceptional comfort, and long-lasting battery life of these headphones. Users also frequently highlight the secure fit, lightweight design, and seamless connectivity as standout features that enhance their overall experience. While most feedback is positive, some users noted that the bass performance is less robust than other styles and suggested improvements for the water resistance capabilities.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Really
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected, was overrated in the other reviews
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
No charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Shokz OpenFit 2 earbuds about three weeks ago, and at first they worked perfectly. However, now one of the earbuds no longer charges, so only one side produces sound. I’ve tried cleaning the contacts and using different chargers, but nothing works. I’m very disappointed because I really liked them at first. I hope the store or manufacturer can offer a replacement or a refund.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Mauricio -Shokz here! We're sorry to hear your OpenFit 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
Rated 3 out of 5 stars
Too big
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for small woman, work well for what they are but not good for active ware.
I would recommend this to a friend- Cons mentioned:Water resistance
Rated 1 out of 5 stars
Loved these but already an issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these religiously while running and working out. I have had them a little over a month and it feels like my sweat has caused the left one to sound like static and garbled. Regret not buying the warranty as these would be getting returned. I now need to rely on a what is apparently less than stellar warranty and return from the manufactuer. If you work out do not buy as sweat does not play nice. The name Open Fit is a lie.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 3 out of 5 stars
Good, but not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these as a replacement for my open run pros and was let down by the sound leakage. They don’t feel super secure either compared to others. I ended up with the powerbeats pro 2s.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
I would recommend this to a friendRated 3 out of 5 stars
Cool idea, bad execution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea, but not practical. They only sound good sitting in a quiet room not doing anything, the second you start moving, you lose so much sound quality.
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Shokz continues to improve, sound, quality, wear
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is an updated app due out to support these in near future, but for now it has yet to be released. Overall sound quality is nice and really enjoy wearing these to workout out with and be out and about. You have to take into consideration the difference in comfort, wear, and sound when moving from in-ear to open ear buds. There is always going to be a sound difference dues to environmental changes and wearer awareness. Wearing these around allow you to interact with people easier without feeling as though you are ignoring the world around you. With other earbuds, you have to either remove them to hear properly or switch them to hear ambient sound. They are very light in weight, making them comfortable to wear. These take around an hour to charge, depending on how low the battery is at the time of charging. There is a quick 10-minute charge option to gain at least two hours of connectivity until you can give the open ears a chance to fully charge. These do use the latest generation of Bluetooth, 5.4 while having a nice range before hearing any kind of distortion in service; ~35 feet in range. Connection via Bluetooth is quick and easy. The charging case is nice and thin, but it is like placing another wallet in your pocket as the case needs match the size of the wrap around earbuds. Looking forward to what the app has to offer an any additional changes or updates to the earbuds as it is released.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
I would recommend this to a friend Rated 2 out of 5 stars
Cant keep in ear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for two days on the second day. It fell out of my ear and a car ran over it. This is the third pair that has fallen out of my ear. The other two are lost. I am still paying on AirPods. I don’t have cannot keep them in my ear so upset. I cannot buy anymore from there because I can’t afford to.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 3 out of 5 stars
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get the job done but they sound identical to the older generations so in my opinion not worth the extra money just get the older versions
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Brike after 1 week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, except.... The left earbud quit working after a week.
No, I would not recommend this to a friendRated 2 out of 5 stars
No good earphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good recieving call because when i recieved incoming call cannit connect espcially im in the car. The most i needed.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. The issue with not connecting incoming calls when using your Shokz OpenFit 2 in your car is likely due to a conflict with the car's Bluetooth system or incorrect phone settings.
- Ensure your phone is routing call audio to your OpenFit 2 earbuds and not attempting to use the car's system simultaneously.
-For iPhone: Go to Settings > Accessibility > Touch > Call Audio Routing and set it to Bluetooth Headset.
-For Android: Go to Settings > Bluetooth, find your OpenFit 2 in the list, tap the settings icon next to it, and ensure "Phone calls" and "Media audio" are both enabled. The exact path may vary by phone model.
Your phone might be trying to connect to both the car's infotainment system and the earbuds.
In your phone's Bluetooth settings, disconnect or "forget" the car's Bluetooth connection, then test the incoming calls with only the OpenFit 2 connected.
The OpenFit 2 also has a multipoint pairing feature allowing for seamless transitions between multiple devices. This can be set up through the Shokz app. Please reach out to our Customer Happiness Team or visit our website if you'd like further assistance. Thank you!
Rated 1 out of 5 stars
Breaks easily
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The loop breaks easily. Its not good quality. it shpuld be flexible and not break. i had two of the loops brake after a mere 3 month use.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- We're sorry to hear your Shokz have broken. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 1 out of 5 stars
Feel nice, Sound is okay, unwanted connections
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please keep connecting while in their charging case, the charging case has the charging indicator so the connection is fine, they'll be sitting on the counter and suddenly lose my call or music because they connect to the earbuds while in the case. The only way to prevent this is to unpair them and repair them every time you want to use them. It's a pain for expensive ear buds.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Steven-Shokz here! We're very sorry to hear this has been your experience. Please make sure the charging pins are dry and clean, and that the earbuds are properly placed inside the charging case. We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Rated 2 out of 5 stars
Skokz
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit people who has little ears. They will continue to fall out.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
I would recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. The hooks are designed to wrap gently around the ear, which can be adjusted to feel more secure. If they feel too loose, adjust the angle of the ear hook for a tighter, more secure fit. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
Rated 2 out of 5 stars
Shokz Hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to continually push in ear to hear when talking on cellphone
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Karen- Shokz here! We're sorry to hear this has been your experience.
There are a few steps that may resolve this issue.
-Gently rotate the ear hook to ensure the speaker sits tightly against the skin near the canal, which helps with audio volume.
-Ensure the speaker is sitting directly in front of your ear opening, not too high or too far back.
-Turn off "Reduce Loud Audio" (iPhone): Go to Settings > Sound & Haptics > Headphone Safety and turn off "Reduce Loud Audio," as this can limit volume on Bluetooth devices.
-Enable Absolute Volume (Android): Go to Bluetooth settings, find your device, and ensure "Absolute Volume" or "Bluetooth Device Volume Sync" is on.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 1 out of 5 stars
itchy ears
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.itchy ears........................................
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello - Shokz here! We're very sorry to hear this has been your experience! We have a 45-day return policy. Please contact the Customer Happiness Team or visit our website directly to submit a warranty claim. Thank you!
Rated 2 out of 5 stars
Shokz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It felt like it would fall out pf your ear. Didn't love that.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Absolutely love these!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will start by saying I have been a big fan of the Shokz brand for a while now. I have had a pair of the Open Run bone conduction headphones for many years now. There was only one very minor complaint I had about those, and I can say these have fixed that. Out of the box you can tell that these ear buds are well made. The case seems a little flimsy, and I’d be worried about dropping it on a hard surface from any kind of height, so definitely be careful with that. I only use mine for work. I have a job where I caption phone calls for the deaf so I spend most of my day listening to phone calls and then captioning those calls. So I need a headset that is not only comfortable, but also has good sound quality and battery life. I can say these earbuds are exactly what I have been looking for! I have a high back desk chair with a head rest and I always hated the open run ones with the band that goes around the back of your head because I could not comfortably lean back on my headrest. With these, there is no band on the back so I can easily lay my head back. These are also so comfortable that you literally will forget you have them on. I found absolutely no discomfort and they are so light and small you wont even notice them. I don’t use mine for exercising, but I tried a little jogging and jumping around they solidly stayed on my ear without any problems. Another thing I like is if you only want to use one, you can do that as well. These aren’t bone conduction like most of the Shokz line is, they actually have little speakers that fire directly into your ear. But they sit outside your ear so you can still clearly hear everything that is going on around you. I have to say, from using the Open Run one for years I didn’t have high hopes about the sound quality of these, but I was actually pretty pleasantly surprised with how good these sound. There is definitely a lot more low end than I was expecting. Granted, these do sit outside the ear so you don’t get that ear canal seal that you do with a typical earbud that can produce a lot of bass, but these actually sound very good for what they are! Music as well as phone calls will sound great through these ear buds. I didn’t see anything in the manual about the battery life, but I can tell you I was able to have them on and work a full 8 hour shift and the batteries didn’t die. The case also has a battery in it as well and will charge them if its not plugged into the wall giving you a little extra juice if you are away from a charger for a long time. The one thing I don’t like about these though is determining how much battery life you have left without using an app. On my Open Run ones when you turn them on there is a voice that says “battery level high” or “battery level medium”. It would be nice to add that feature to these maybe through a firmware update in the future, because a lot of people wont always be using these with their phone and the one light on the case makes it hard to determine how much battery life you actually have. Overall, I absolutely love these and will be using them every day for work. If you are looking for some open earbuds, absolutely check these out. I'm sure you will love them as much as I do!
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
I would recommend this to a friend Rated 2 out of 5 stars
Bluetooth disconnects during calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BT disconnects from my devices during calls. After resetting and reconnecting the speaker or the audio drops continuously. I would only recommend if not planning to make calls.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Dave - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit 2. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Rated 1 out of 5 stars
Open Fit 2 in one crucial aspect really sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was out on a ride this morning and lost one of my earbuds. This is happened with my Samsung buds and j-pro and it is a fact of life that I've learned to live with. In both of my previous earbuds I was able to buy a replacement on eBay and pair it with my existing case and earbud. I was very just made to hear from shokz that this would not be possible with their earbuds. Before you buy these earbuds please be aware that unlike their competitors, shokz does not care about you as a customer at least not as much as their competitors. I will never deal with this company again
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi James- Shokz here! We're very sorry to hear this has been your experience. Due to technical reasons, we are currently unable to sell replacement earbuds separately. We sincerely apologize for any inconvenience this may cause, and we greatly appreciate your feedback, as our Customer Experience is very important to use. Please reach out to our Customer Happiness Team if you have any questions. Thank you.




















