Customer Ratings & Reviews
- Model:
- T920-ST-BK-US
- |
- SKU:
- 6610862
Customer reviews
Rating 4.7 out of 5 stars with 842 reviews
(842 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the OpenFit 2 Open-Ear True Wireless Earbuds, particularly praising the great sound quality and comfortable design that avoids ear pain. Users also appreciate the excellent battery life and secure fit. While the earbuds offer many benefits, some customers feel the water resistance could be improved.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Among the best I have ever experienced in my life!
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Beige
I would recommend this to a friendRated 3 out of 5 stars
Mehhh.. I don't see the value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These didn't cut it for me, the sound quality was mediocre. I know a lot of people love the Shokz, but for me personally they're a bit more of a gimmick. I can't get behind them.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Fit
Rated 5 out of 5 stars
Secure Awareness
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shokz has long been a proponent of open ear designs, and have offered an alternative to their bone conduction line of headphones with an earbud line called OpenFit. They have iterated these to the new OpenFit 2. Do these open earbuds work well in a crowded market? Let’s take a look and find out! Inside the 100% recyclable box are the earbuds, a case, some documentation, and a very short USB-C to USB-C charging cable. The case is a thin clamshell design with a magnetic closure. The earbuds are secured with a good strong magnetic connection that has just the right amount of strength to guide the earbuds into place but also make removal easy. The earbuds look and feel very high quality. Metallic finishes and soft silicone ear hooks make these look clean and are incredibly comfortable to wear. Each earbud has a single physical button, along with a touch sensitive area. There is no wireless charging for the case, it just charges over USB-C. The case also has a single button that when pressed and held will start paring so you can connect to another device. Opening the case the first time starts the paring process right away, and the earbuds pair immediately to whatever device you want to pair them to. Paring them to a phone is an easy process, but I also found that they pair very well to a Windows PC. They pair very quickly and reliably, more so than a pair of AirPods that I have also paired to the PC. Audio quality is very good for an open earbud design. Overall, I think my AirPod Pro 2s are a touch better, but that is due to the closed fit design and active noise cancellation. But that is kind of the opposite of the point of these earbuds. The OpenFit 2 are designed with awareness as a feature, sitting outside of the ear and leaving you aware of your surroundings with a secure fit that is very comfortable, and with those goals in mind, these earbuds really excel. Since they are physically larger than in-ear designed ear buds with the battery in the back of the ear hook, they have a huge battery life as an added bonus. You might be wondering about sound leakage for both your audio or a phone call or video chat, which Shokz addresses with their DirectPitch technology. This technology is like active noise cancellation in reverse. Instead of cancelling ambient noise in toward the listener, it cancels the sounds the earbuds make as sound travels out away from the listener. I did some testing with this and sure enough, as soon as you are out of the “sweet spot” with the earbud in your ear, the sound just kind of vanished. At anything but an extremely close distance you can’t hear it or make out what is being played or said at all. With their long battery life, comfortable fit, clear microphones, and open ear design, these earbuds make a great device for video calls. My only wish is that you could set up either the physical button or the touch area to mute and un-mute the mic. This would make them into incredible earbuds for video calls, but even without that feature, they are really good for use as a communications device. Maybe a future firmware update will add this option. With a higher price point in a crowded field, who are these for? In an Apple ecosystem, they don’t have the features of the AirPod 4th Gen (especially the model with ANC) or the benchmark standard of the AirPods Pro 2. What they do offer is incredible battery life and exceptional comfort, along with a high degree of situational awareness. For bikers, runners, or other athletes, these are an excellent option as they are very secure and allow you to still be very aware of what is going on around you. They are also really great as an option for spending days on video calls. If those features appeal to you, then these are an excellent sounding option you should consider.
I would recommend this to a friend Rated 3 out of 5 stars
Too big
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big for small woman, work well for what they are but not good for active ware.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Beige
I would recommend this to a friendRated 2 out of 5 stars
No charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Shokz OpenFit 2 earbuds about three weeks ago, and at first they worked perfectly. However, now one of the earbuds no longer charges, so only one side produces sound. I’ve tried cleaning the contacts and using different chargers, but nothing works. I’m very disappointed because I really liked them at first. I hope the store or manufacturer can offer a replacement or a refund.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Mauricio -Shokz here! We're sorry to hear your OpenFit 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
Rated 4 out of 5 stars
Really
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected, was overrated in the other reviews
No, I would not recommend this to a friendRated 2 out of 5 stars
Good but flimsy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound. Ear piece is flimsy broke one trying to set it in my ear
I would recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear your Shokz have broken. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
- Cons mentioned:Water resistance
Rated 1 out of 5 stars
Loved these but already an issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these religiously while running and working out. I have had them a little over a month and it feels like my sweat has caused the left one to sound like static and garbled. Regret not buying the warranty as these would be getting returned. I now need to rely on a what is apparently less than stellar warranty and return from the manufactuer. If you work out do not buy as sweat does not play nice. The name Open Fit is a lie.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 3 out of 5 stars
Good, but not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these as a replacement for my open run pros and was let down by the sound leakage. They don’t feel super secure either compared to others. I ended up with the powerbeats pro 2s.
I would recommend this to a friendRated 3 out of 5 stars
Cool idea, bad execution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea, but not practical. They only sound good sitting in a quiet room not doing anything, the second you start moving, you lose so much sound quality.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Beige
No, I would not recommend this to a friendRated 2 out of 5 stars
Cant keep in ear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for two days on the second day. It fell out of my ear and a car ran over it. This is the third pair that has fallen out of my ear. The other two are lost. I am still paying on AirPods. I don’t have cannot keep them in my ear so upset. I cannot buy anymore from there because I can’t afford to.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Shokz continues to improve, sound, quality, wear
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is an updated app due out to support these in near future, but for now it has yet to be released. Overall sound quality is nice and really enjoy wearing these to workout out with and be out and about. You have to take into consideration the difference in comfort, wear, and sound when moving from in-ear to open ear buds. There is always going to be a sound difference dues to environmental changes and wearer awareness. Wearing these around allow you to interact with people easier without feeling as though you are ignoring the world around you. With other earbuds, you have to either remove them to hear properly or switch them to hear ambient sound. They are very light in weight, making them comfortable to wear. These take around an hour to charge, depending on how low the battery is at the time of charging. There is a quick 10-minute charge option to gain at least two hours of connectivity until you can give the open ears a chance to fully charge. These do use the latest generation of Bluetooth, 5.4 while having a nice range before hearing any kind of distortion in service; ~35 feet in range. Connection via Bluetooth is quick and easy. The charging case is nice and thin, but it is like placing another wallet in your pocket as the case needs match the size of the wrap around earbuds. Looking forward to what the app has to offer an any additional changes or updates to the earbuds as it is released.
I would recommend this to a friend Rated 2 out of 5 stars
No good earphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good recieving call because when i recieved incoming call cannit connect espcially im in the car. The most i needed.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Beige
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. The issue with not connecting incoming calls when using your Shokz OpenFit 2 in your car is likely due to a conflict with the car's Bluetooth system or incorrect phone settings.
- Ensure your phone is routing call audio to your OpenFit 2 earbuds and not attempting to use the car's system simultaneously.
-For iPhone: Go to Settings > Accessibility > Touch > Call Audio Routing and set it to Bluetooth Headset.
-For Android: Go to Settings > Bluetooth, find your OpenFit 2 in the list, tap the settings icon next to it, and ensure "Phone calls" and "Media audio" are both enabled. The exact path may vary by phone model.
Your phone might be trying to connect to both the car's infotainment system and the earbuds.
In your phone's Bluetooth settings, disconnect or "forget" the car's Bluetooth connection, then test the incoming calls with only the OpenFit 2 connected.
The OpenFit 2 also has a multipoint pairing feature allowing for seamless transitions between multiple devices. This can be set up through the Shokz app. Please reach out to our Customer Happiness Team or visit our website if you'd like further assistance. Thank you!
Rated 3 out of 5 stars
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get the job done but they sound identical to the older generations so in my opinion not worth the extra money just get the older versions
No, I would not recommend this to a friendRated 2 out of 5 stars
Skokz
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit people who has little ears. They will continue to fall out.
I would recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. The hooks are designed to wrap gently around the ear, which can be adjusted to feel more secure. If they feel too loose, adjust the angle of the ear hook for a tighter, more secure fit. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
Rated 1 out of 5 stars
Feel nice, Sound is okay, unwanted connections
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please keep connecting while in their charging case, the charging case has the charging indicator so the connection is fine, they'll be sitting on the counter and suddenly lose my call or music because they connect to the earbuds while in the case. The only way to prevent this is to unpair them and repair them every time you want to use them. It's a pain for expensive ear buds.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Steven-Shokz here! We're very sorry to hear this has been your experience. Please make sure the charging pins are dry and clean, and that the earbuds are properly placed inside the charging case. We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Rated 2 out of 5 stars
Shokz Hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to continually push in ear to hear when talking on cellphone
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Karen- Shokz here! We're sorry to hear this has been your experience.
There are a few steps that may resolve this issue.
-Gently rotate the ear hook to ensure the speaker sits tightly against the skin near the canal, which helps with audio volume.
-Ensure the speaker is sitting directly in front of your ear opening, not too high or too far back.
-Turn off "Reduce Loud Audio" (iPhone): Go to Settings > Sound & Haptics > Headphone Safety and turn off "Reduce Loud Audio," as this can limit volume on Bluetooth devices.
-Enable Absolute Volume (Android): Go to Bluetooth settings, find your device, and ensure "Absolute Volume" or "Bluetooth Device Volume Sync" is on.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 3 out of 5 stars
Brike after 1 week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, except.... The left earbud quit working after a week.
This review is from Shokz - OpenFit 2 Open-Ear True Wireless Earbuds - Beige
No, I would not recommend this to a friendRated 1 out of 5 stars
Not recommended
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when choosing these headphones. Will short out after a few uses.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello -Shokz here! We're sorry to hear your OpenFit 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
Rated 2 out of 5 stars
Shokz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It felt like it would fall out pf your ear. Didn't love that.
No, I would not recommend this to a friend





















