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Customer reviews

Rating 4.5 out of 5 stars with 980 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the OpenFit Air Open-Ear True Wireless Earbuds for their sound quality, comfortable fit, and lightweight design. Many appreciate the good battery life and acceptable bass for this style of earbud. However, some customers have noted that the volume could be higher and the touch controls can be a bit difficult to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 980 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    They were good until they weren't good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these since day. One of purchase and the sound quality connectivity are perfect. However, the right ear stopped working about 2 days ago. Now I feel so stupid for not getting a warranty

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello there- Shokz here! We're sorry to hear your OpenFit Air is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok but open run pro have better mic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality ok but made my ears ring mic is a no go Open Run pro have better mic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shokz earbuds over ear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these don’t hurt ear drums like my Apple Earbuds

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like the head phones that much..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost audio..had to pair and unpair to reconnect to the phone...

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you are experiencing issues with your Shokz. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Not for large ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, you'll forget they are there. Unfortunately the one size fits all approach falls flat. I apparently have above average ears so the speaker does not quite reach my ears (per the quick start menu) so the music sounds like its far away being broadcast through a tin can.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    If you like tweeters, you'll love these.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job. As an avid and loyal Bose consumer, I bought these because my Bose QuietComfort Ultra earbuds would not stay put for more that 5 seconds. Sound quality is blah and my daughter says she can hear noise from them when I use them. I got them for the gym, but are not as immervise for me as other reviews have claimed. Still searching for a gym pair.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied wit your OpenFit Air. We recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air.

      OpenFit Air has 4 preset EQ modes and 1 Custom EQ mode.
      The preset EQ modes:
      Standard Mode: Balanced frequency, suitable for listening to music on a daily basis;
      Vocal Mode: Enhance the mid frequency, suitable for listening to music while reading e-books and attending online courses;
      Bass Boost Mode: Enhance the low frequency, suitable for listening to music with a strong rhythm;
      Treble Boost Mode: Enhance the high frequency, suitable for listening to elegant light music.

      There is also a phone setting that may resolve the low volume issue.
      -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it.

      Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    Awesome earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for ears - attaches to ears perfectly. Can move head without worry of falling off

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    High priced poor sound quality not a good fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounded great in the store but opened these at home and was disappointed. Do not fit well and can barely hear sound at max volume. Tried adjusting the ear pieces but nothing seems to help. Love the idea of open earbuds but design seems to fall short for me. Not able to return since over 7 days so stuck with them.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi John- Shokz here. We're very sorry to hear this has been your experience. We highly recommend ensuring that the most recent firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Didn’t last but 7 months!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these last September. Lived them, but the left ear piece went out 2 weeks ago. It started puttinng out a crackly sound. Unacceptable! I had to by another unit, another brand!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Open Air Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my husband for Father’s Day. He likes them. I might get a pair next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for work and daily stuff. Would deffidently buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This technology is excellent. Another win for portable audio listeners.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps hanging on the ears. Fell off very easily don’t recommend. Don’t feel comfortable.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. To achieve a better fit with Shokz OpenFit Air earbuds, position them with the hook over the top of your ear and rotate the speaker core backward into the bowl of your ear. The flexible ear hook should curl naturally behind the ear, while the transducer sits comfortably just outside the ear canal, allowing for stability without pressure. Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Ok not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but didn’t feel secure on my ears. It felt like they would come off.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Purchase with care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended but don’t let the Shokz brand fool you, it’s not bone conducting. It hooks onto your ear and the speaker on the headphone sits nicely over the opening in your ear canal. It was probably just me but after a while my tragus would be sore. Paired super easily and charges fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One review needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neato burrito, neato burrito, neato burrito, neato burrito

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lydia ‘s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and great quality will purchase again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do NOT BUY Shokz - OpenFit Air

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pair I jumped through Best Buy hoops to exchange are not working in 3 weeks. 1- The charger doesn't hold a charge 2- when the ear bud drops to 60% you can hear the person you are on the phone with, but they can't hear you. 3- when it drops to 25-30% they turn off. These headphones stopped working after about 4 months, and even though when I bought them all 3 colors were on sale for the same price, Best Buy would not let me exchange for a different color. I had to PAY for a new pair, RETURN the pair, and ONLY then would the honor their warranty plan I PAY for yearly. Now I see that they have marked that the 24 months protection is CANCELED since I had to return defective earbuds I had owned LESS than 6 months! THE :NEW" ones, I have owned for about 3 weeks are having the EXACT same issues. I don't know it is the these particular Shokz OpenFit or the 'special blue best buy' edition.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. All Shokz come with a free two-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great but will not stay on my ear. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Sharon- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Earbuds I have tested!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SHOKZ OPENFIT AIR True wireless Earbuds are an innovative, comfortable and great sounding set of earbuds. These earbuds come with a chagrining case, a charging able and the normal quick start literature. The key features of these earbuds are as follows: • A secure and comfortable fit enabled through their adaptable ergonomic hook design that enhances the snugness of their fit. The flexibility of the ear hook enhances the snugness via a larger contact error. • The ear hooks have a teardrop-shaped cross section that allows for long wear session due to reduced pressure and the smaller top section allows one to wear glasses with no conflicts with these earbuds. • The ergonomic dual bevel design of the main part of the earbuds ensures a steadfast, secure and stable fit. The first part of this is a 25.5° angle that shifts the center of gravity of the units closer to the ear that provides a lighter-than-air feel that defies movement. The second part is an 18° beveled driver housing that also aids the snugness of the fit in an over the ear design. • The open fit design is enhanced through the use of SHOKZ DirectPitch™ technology that provides balanced, precise, clear, and natural audio with minimal leakage. • The open-ear design allows one to stay plugged into the real work, while taking care of the things one needs to take care of. • The buds are rated for up to 28 hours of battery life. Up to 6 hours via a single charge and up to 28 hours with the charging case. A 10-mnunte change will deliver up to 2 hours of listening time. • Multi-point paring allows for simultaneous sync with up to two devices – phones, laptops, or tablets included with a device switch enabled with a simple tap. The earbuds come in 3 colors – Black, White, and Pink. They weigh 8.7g and have 4 microphones for voice precision when taking calls. If you have read any of my other earbud reviews, you may recall that my wife loves earbuds, and I really don’t like them. Well, folks these are the exception and I love these – primarily because they are an ON-EAR design vs an IN-EAR design. This, however, does have drawbacks in that noise can overpower these devices – for example while I could wear and use them when using my string trimmer, I did have to turn the volume way up to have any chance of hearing anything. I tested them in audiobook, podcast, music and phone call modes and had no issues with any of these scenarios the crisp, clear, sound. Again, these are soundly the best earbuds that I have tested.

    I would recommend this to a friend