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Customer reviews

Rating 4.5 out of 5 stars with 980 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the OpenFit Air Open-Ear True Wireless Earbuds for their sound quality, comfortable fit, and lightweight design. Many appreciate the good battery life and acceptable bass for this style of earbud. However, some customers have noted that the volume could be higher and the touch controls can be a bit difficult to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 980 reviews
  • Rated 3 out of 5 stars

    Limited quality, try next gen.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the vibration style I thought it would be. Limited quality even with app.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good and does not fit sfter few times usage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it becuase after couple of days i became loose on my ears and does not feel good about wearing it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear you're not completely satisfied with the fit of your OpenFit Air. To improve the fit of Shokz OpenFit Air earbuds, position the ear hooks securely around your ears, ensure the transducers sit on your cheekbones just in front of the ear canal, and rotate them slightly backward for a snug, stable, and comfortable seal. The pliable, flexible ear hook design is designed to conform to the unique curves of your ear. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Touch controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect for Running and Comfortable Listening

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenFit Air have now become my daily use headphones because of how many different scenarios I can use them with. I'm a long distance runner and finding the perfect balance between ambient sound, comfortability, and battery life in a pair of headphones has always been a difficult search that I can now happily say is over. These headphones don't sit directly inside the ear canal but hover over the ear canal to allow ambient noise to hear your surroundings which is great when running outdoors. I was a little bit skeptical on how they would sound but sound quality was impressive. The bass is lackluster and turning on the bass through the equalizer only diminished the sound quality so I keep it on default setting. Although they don't sit directly in the ear canal, I never had an issue with volume and clarity of the music or podcast I was listening to. There is a bit of sound bleed at high volumes but I also use these in an office setting to be able to hear when someone calls my name from across the office and they are perfect for privately listening to your tunes while still being alert to your coworkers. Since they don't sit in your ear canal, I never experienced fatigue in my ear from wearing them for long periods of time. They are some of the most comfortable pair of headphones that I have ever owned. I also never once felt like they were going to fall off or felt the need to readjust them on my runs. One downside of the headphones is that the touch controls for playing/pausing, skipping tracks, and adjusting volume takes a little getting use to as there is more force required to activate it than I was use to with my other pair of headphones. On another positive note, these headphones can be connected to 2 devices at the same time which works perfectly for me since I use 2 phones, 1 for work and 1 for personal use. I can be listening to my tunes from my personal phone and get a work call that I can answer through my headphones and reconnect my tunes once I'm done with my conversation. Overall, these have been the best pair of headphones I have owned for running that have the added benefit of also being great for the office. I look forward to many miles with these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is horrible. Half the time only one ear works. The tapping functions go crazy when you touch it to adjust it or scratch you ear. Just avoid it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. We then ask that you reset your Shokz. To reset, place both earbuds in the charging case. 2. Press and hold the touch area of two earbuds for 15 seconds simultaneously. The orange light in the box will flash for 5 seconds and then go out, indicating that the reset is complete. All Shokz come with a two-year warranty. We kindly ask that you reach out to BestBuy Customer Service directly if you decide to return these. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s wasn’t the one I thought. But it’s not bad. Good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since they don’t go into your ears they move around and don’t sound great and you can hear everything around you

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality Sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these earbuds because I silicone in the other types makes my ear itch. However, the fit and the sound quality could be better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, Im just one of those people who has a small ear. Because of this the sound is not enough for me.. but I would still recommend these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better speakers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The concept is good but it’s hard to hear when you’re on the phone with someone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return these. They did not pair well with the iPhone. Additionally, I thought I would like to having an openfit earbud but the sound was not good and it was hard to adjust to this product. It may work for someone else but not me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    open box item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was an open box item, but i didn't expect them to be filthy. They smelt like cologne and were full of ear wax or something gross. Wont buy and open box again

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We are very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy's Customer Service directly so they can resolve this for you. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not the best if you want to hear more music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish you had the option to raise the volume more than what the phone button allows.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t buy these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as the OpenRun Pro. The battery life SUCK

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never purchase a Shokz product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Shokz OpenFit earbuds and could not be more disappointed. They are defective in that they continually need charged since they regularly connect to my devices even while in the closed case. The real problem is not the defective product since this can be expected but rather the pathetic customer service provided by Shokz. After a very frustrating 5-month process, Shokz displayed a total inability to communicate and a complete lack of reliability with no resolution of my problem. Never again will I even consider a Shokz product and recommend the same to anyone considering a Shokz product. For what it's worth, I also highly recommend that Best Buy reconsider its business relationship with them due to the reputational risk.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Steve -Shokz here! We're very sorry to hear this has been your experience. This does not reflect our Customer experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim. Once on our site, click "Support" and then "Warranty Claim". Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Odd fit, but works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great, but the fit was weird. While working out they moved around and would bounce on my ears.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not seat well in the charging case, therefore they don't disconnect or charge properly. You can't turn them off unless you place them in the case... Just right. Other than that the sound is OK, the comfort level is excellent. I would not recommend these at all.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear your OpenFit Air not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort, Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great design but unusable in loud environments

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have several innovative features. There are perfectly weighted and very comfortable. They stay in good position even during a cardio workout. The app is excellent and allows linking of two BT devices. The app you to switch devices in the app with visual feedback (rather thank starting and stoping a sound source hoping the preferred device will link). Not having a silicone bud to insert into your ear canal makes these usually comfortable and quick to place on your ears or remove. The sound is surprisingly good and there is significant but effective signal processing which make the quality similar to a perfectly positioned and inserted bud headphone. The case is excellent and the individual headphones are easy to place into the charging bay and stay in position (unlike other expensive brands which may be dead when you go to use the after storage. The case charges quickly via usb c and opens and closes easily. The case is smaller and flatter than major competitors and fits in a front or back pocket. The single and significant (depending on your use case) is the lack of passive external sound blocking and the therefore poor experience in loud environments. This is usually not a problem for loud music sources but if using for a phone call or movie - even on maximum volume the experience is frustrating.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    not bad

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] not bad, but the regular openfits are gonna be a lot more worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Half good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not holding a charge on right bud. Intermittenent. Will be returning

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenFit Air is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Shockz earpiece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not not too bad. Not just the quality of sound I wanted

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the sound quality of your OpenFit Air. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenFit Air. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT