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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 1822 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,822 reviews
  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with them just not satisfied with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for a construction worker very convenient...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as great as I thought they going to try to take them back first chance I get

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great go apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not great, they have to be reconnected each time they are used,

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. The Shokz app allows for multipoint pairing to be setup, connecting two devices with seamless transitions, as well as a firmware update! We also recommend resetting your OpenFit. If these do not resolve the connectivity issues, all Shokz come with a 2-year warranty, as well as a 45-day return window. Please reach out to our Customer Happiness team or visit our website to begin a claim. Thanks! AfterShokzCHT

  • Rated 3 out of 5 stars

    Just buy the new ones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but the new ones are better bought this one thinking they were the superior version

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mehhhhh, I'd like them if they fit.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. These don't have adjustmable ear rings. So if you have tiny ears or odd shaped ears like myself, the headphones will not correctly sit so the audio will be poor.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Comfy but not loud enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pretty comfortable, but are way too low on power for open ear. I returned them and got the Bose open ear ultras.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shokz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could easily get lost, the ear plugs open too wide there should be some type of clasp to keep it tight or it should comes in different sizes and be able to adjust to your ears size, I have a small ears and sometimes I forget i have it in my ear, when am taking off my jacket it gets hook in it and sometimes it drops out on it own.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your Shokz. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem is people can hear your conversations and I don’t want that.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having anything stuck in my ears . I suffer from ear infections, so this is a great idea. I only wish the stayed charged longer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bummer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i expected. A little disappointed, for all the hype and reviews i was expecting more

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Little headphones that couldnt :(:

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was shorter compared to advertisement. Personally i kept losing them when i nedded to put them down or charge them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    shokz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them but the part that goes around your ear is not stiff enough and these tend to fall off if you touch your hair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not excellent open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box excellent and it was not. Part of the earpiece was floppy and the earbuds REEKED of cologne from the previous owner. Best Buy did not do a good job vetting this one.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We are so sorry to hear this has been your experience. We kindly ask that you reach out to BestBuy Customer Service directly so they may replace these. All refurbished Shokz also come with a one-year warranty, so these can be returned for a replacement pair. Please visit our Shokz website to submit a claim. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not long lasting

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these lasted me 6mo. The bridge from the speaker to the batter crumbled for no reason. they are very fragile. If you use them to workout and sweet a lot, they wont last.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Ryan-Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    The worst $200 ear buds I've ever owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man where to start. My hope with these being over the ear fit would allow for better listening then a typical ear bud. Nope. So the best test I have for ear buds is to listen to the song Tears by health. On a set of Bose jogging ear buds, the bass is very rich and powerful. The bass helps adds atmosphere and depth to a song that would otherwise just be noise without it. With these earbuds, it's nothing. The speakers sound likey are on the verge of busting. There' literally nothing there. It's flat and tiny and is almost painful to listen to A song for higher ranges of audio is Storm by Brutus. Same deal and you can barely hear the lyrics. Tweaking settings with the shokz app doesn't regain any sound quality. How do you make an expensive set of ear buds sound so terrible? Also the fit is exceptionally poor and no more stable jogging than conventional ear buds. Stay as far away from these as you can. I can't promise what's the best for each individual but these have to be at the very bottom of the competition. I am so disappointed with these ear buds. I've had $20 throwaways sound better than these and offer better fitment around my ear.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenFit. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just opened these after 4 months. Worst headphones ever. They don’t slide in your ear. They fall off. You can’t workout in them. They are not loud. They have no bass. I wish I would have opened them sooner to return. Super disappointed. Way over priced for the quality of sound and how dysfunctional they are.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Extremely comfortable!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I experienced open-fit headphones and it was pretty good overall. I wore them for a couple of hours and had zero comfort issues except for one thing. I normally wear glasses and the part that hooks over your ear overlaps where your glasses would normally sit and it made that area sore after the first hour of having them on. I swapped my glasses for contacts to further test them out and it was fine after that. Definitely, something to keep in mind if you prefer to wear glasses over contacts. Additionally, these took a little getting used to. I'm accustomed to in-ear headphones so the lightweight fit of these made me feel like they would fall out at a moment's notice or like I wasn't wearing them correctly. However, they are extremely secure, they never fell out. It just took some time to get used to the feeling.  The sound quality is nice! They get up to a volume that is more than adequate. At the highest volume, there is a little bit of sound leakage but nothing unbearable for those around you. At medium to low volume, you can hear everything around you, so I feel like these are perfect for airplane rides, a jog, and really whenever you need to be aware of your surroundings.  If you want to try something new but don't want to compromise on quality, I definitely recommend these headphones! 

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    M

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurt my ears, didnt stay in my ears, sound quality isnt good. Couldnt get get it to connect to my ipad only my andriod phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I ecpected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third set of Shokz and unfortunately they disappointed. The sound was not very good and they did not fit right. I didn’t like that whey fit within the ear and not completely off like the other models. This also made them fall off easily. The tap function was too sensitive. I prefer the buttons on the other models. Also it had different function from one ear to the other which made it confusing which did what. Lastly, I had a pair of Dre beats and I loved using only one ear piece at a time. When I did that with these headphones, it just enhanced the above mentioned limitations. I went back to the regular shokz

    No, I would not recommend this to a friend