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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.5 out of 5 stars with 1801 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the OpenFit Open-Ear True Wireless Earbuds for their good sound quality, comfortable fit, and impressive battery life. The lightweight design and presence of bass are also appreciated. However, some customers have expressed concerns about the volume being low, connectivity issues, and the sensitivity of the touch controls.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,801 reviews
  • Rated 1 out of 5 stars

    Depends on your ear

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these as a gift. They are not made for everyone’s ear and I had to return them because they didn’t lay flat on the ear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the best noise reduction like they claim.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy if you decide these are not a good fit for you. Thanks! AfterShokzCHT

  • Rated 2 out of 5 stars

    One side went out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side goes out ater about an hour into my workouts

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenFit are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like it you can hear everything outside and music together

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenFit. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I did not like these. The touch feature to answer and hang up phone calls did not work well at all! In fact, I had to tap multiple times in order to get the feature to work. I do not feel that this should be an issue and needs to be resolved by the manufacturer.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear this has been your experience. We appreciate your feedback! Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't charge completely. Difficult to pair on blue tooth

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenFit is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. If you decide these are not a good fit for you, we kindly ask that you reach out to Best Buy so they may inform you on their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Lightweight and Comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenFit Earbuds are excellent. The build quality of the earbuds is good. Like most earbuds, they come with a case that is used to store and charge the earbuds. They also come with a short USB cable to charge the case. Battery life is about 7 hours, and the case will charge them back up several times without having to be recharged. The case recharges quickly. There is a short 4-step user guide included, detailing how to pair, wear, and use the earbuds. There is also a Shokz app that can be installed to your phone that gives you the ability to update the firmware, change/adjust the sound EQ, customize the controls, and see the battery levels. I would highly recommend installing the app. The app is not mentioned in the included user guide. There is a QR code link to the app when you visit the link specified in the user guide. It would have been good if the QR code link to the app was included in the user guide. The OpenFit earbuds are lightweight and comfortable. The earbuds sound pretty good for an open-ear style earbud, and it was nice to be able to hear what was going around me during my afternoon bike rides. The controls are simple. You double tap or press-and-hold the buttons on the left or right earbuds to play/pause or skip music tracks. The controls are customizable in the app. Hopefully, single tap control will be added with a future firmware update. I would like to be able to use a single tap for play/pause and a double tap for skipping. Shokz has made a great set of earbuds with the Openfit earbuds. They are comfortable and sound quality is good. I highly recommend them if you are looking for quality set of open-ear headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Touch controls
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice option for open air / ear hook requirers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although Shokz is known for their bone conduction products, I was pleased to see this true wireless option in the open air / ear hook variety. As someone who has always had issues having earbuds stay in my ears for more than 10 seconds before falling out, it's nice to see more of the market offering these secure options that will stay put. The material used for the ear hooks are soft and I had no issues of discomfort on my daily morning 45 minute elliptical sessions. During these sessions I listen to a combination of music and podcasts and found the sound quality good to very good for these purposes. Granted I'm in an environment where I'm somewhat in control of the external noise, I found that the open air gave just the right mix of sound quality and situational awareness. Since my main use case is these workout sessions, I have yet to stress the battery life as when I'm done exercising, they just go back into their case where they start charging again. I should be able to get more of a sense of battery life when I try them on my next flight. If I had to pick one thing that I'm not happy with I guess it would be the touch controls. Physical buttons would be preferable for these true wireless headphones, but that's a small bone to pick really.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open fit Shokz

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on these never holds a charge, the touch commands do not respond properly. I am extremely disappointed in the quality when I spent a good amount for them.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* We highly recommend downloading the Shokz app to customize the touch commands, as well as update to the latest firmware for the best experience. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not for scooter riders

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deffinatly confortable but noise cancelation is bad if you are riding a scooter and talking, person can hear the wind squirl baddly, and sometimes cant hear you at all. Its only good for listening music.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Sound Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went against reading the reviews that said music quality was bad and went ahead and purchased…. I shouldn’t of wasted the time talking was fine music couldnt go near half volume speakers sounded horrible. I went ahead and returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used once and they worked recharged and the right bud crackled and turned off. Reconnected and did all the recomended steps got it to work again for about 5 seconds then crackled and shut off again. Worst hesd phones ive ever purchased.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- We're sorry to hear your OpenFit are not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. If you decide these are not a good fit for you, please reach out to BestBuy Customer Service directly to learn of their return policy.Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connect even if theyre in the case and battery is constantly dead since they are always trying to connect. Return period on these is 15 days only so i couldnt return!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Rick -Shokz here! We're sorry to hear your OpenFit is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the opportunity to try these earbuds out and considering I live in NYC and sometimes you just want to hear what is around you I figured to try these out. I have ANC headphones that I also carry with me whenever I am on the train but sometimes you want to be alert to your surroundings. These are great because you can listen to your music but easily hear the world around you way better than any transparency mode other headphones can do since these buds don't go into your ear and is basically like a mini speaker laying on top of your ears. These also work with their app as well to change the EQ settings, update the firmware and can even change the functions of the hold press or double tap on the buds. They say they have around 7 hours of battery life for each charge plus 28 total with the carrying case. As far as sound goes these sound great I just wish it got a tad louder. These are also quite comfortable since you don't have anything going into your ears so you can easily wear them for long periods of time as well. Since these have the ear hooks as well you can work out with them as well and don't have to worry about losing them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bpa

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The prodact has BPA chemicals that caused cancer and birth defects so i don't recommended

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! Shokz headphones often have a BPA warning because some components of the plastic casing may contain Bisphenol A (BPA), and is required to be labeled under California's Proposition 65 law, which mandates warnings for products containing such chemicals. Please reach out to our Customer Happiness Team if you have any questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Ok but not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They seem like a great idea, but I personally did not like that you have to stop your music when you take them out. Used with iPhone 14. Not for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sruck with headphones i cant use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all. These headphones cause me to get outer ear infections as well as breaking out behind my ear. And im just stuck with them.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. Please reach out to our Shokz Customer Happiness Team so we may further assist you! Thank you. AfterShokzCHT

  • Rated 1 out of 5 stars

    The earphones are hard to hear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones are very hard to hear. I understand they are an openear style of earphones but the volume is very hard to hear and are very loose on the ears.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenFit. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not for everyone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont let my rating mislead you, great open-buds (dont know how to call them) they are just not for everyone, they are not waterproof and the fit loose make them a bit uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! Were sorry to hear you're not completely satisfied with your OpenFit! While they are not waterproof, they are water resistant. It's possible that are OpenRun or OpenRun Pro may be a better fit for you. Since this order was fulfilled by Best Buy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not ment for big ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get these things to fit no matter what, they were constantly falling out and sound wasnt good. Great thought terrible design.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT