Customer Ratings & Reviews
- Model:
- T010-ST-BK-US
- SKU:
- 6665563
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.9 out of 5 stars
- Connectivity
Rating 4.9 out of 5 stars
Customers are saying
Customers value the product's excellent sound quality, high level of comfort, and impressive battery life. The open-ear design, secure fit, and portability are also positive aspects highlighted by users. A minor concern for a few customers is occasional connectivity problems.
This summary was generated by AI based on customer reviews.
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Sound is awesome and they fit well.
I would recommend this to a friendcomfortable fit and excellent sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product! comfortable fit and excellent sound.
I would recommend this to a friendGreat investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, best upgrade, they are everything they say
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds. Don't expect too much from the noise canceling.
I would recommend this to a friendVery Satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Shokz Open Fit Pro's! They are awesome!
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them!!! They are my favorite pair of headphones
I would recommend this to a friendShokz
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work great! Would recommend to everyone!
I would recommend this to a friendHopeful but no
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a user of shokz for years. I have been using the openrun pro2. I love them. When these came out i decided to try them. I wear my head phones to the gym, on airplanes, and to talk on whole im traveling. The openrun pro2 have always been a little quiet and cant be used on a plane due to engine noise. I thought these would be better on a plane due to better aound direction into the ear. I wouldnt know. 11 days into daily use and the right one lost everything but treble and voice range. They are going back today.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenFit Pro. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you.
Missd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice but, bulky more so than shokz 2, also could hear the wind noise while walking the track. Couldn’t wear them over 10 minutes of walking due to hurting and causing soreness on my ears!
No, I would not recommend this to a friendNot worth the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly regret buying these Shokz OpenFit Pro. For a product that costs around $250, I expected reliability at the bare minimum—but that’s clearly too much to ask. The biggest issue? The left earbud is already malfunctioning. It randomly cuts out and sound is choppy for callers. For something this expensive, I shouldn’t have to troubleshoot, reset, or wonder if it’s a defect every time I use them. Feels like I paid premium money to be a beta tester. I purchased them 2/26/26, picked them up 3/3/26 and here it is 426/26 having to send them back for warranty. **Save your money or be ready to deal with headaches.**
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenFit Pro. We highly recommend ensuring that the latest firmware version has been updated. We then suggest a manual reset of the headphones. To reset the earbuds by placing both in the charging case and holding the case button for 15 seconds until the light flashes orange. Please clean the charging contacts on both the left bud and inside the case with a dry cotton swab to ensure proper power. We sincerely apologize for any inconvenience this may be causing. Please reach out to our Customer Happiness Team if you have any questions. Thank you.
Shokz pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality and comfortable secure fit
I would recommend this to a friendgreat update
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones better than 1st version by alot. buy!
I would recommend this to a friendJHW 1972
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item because I really didn’t like the sound quality which was supposed to be the equivalent of blocking ambient sounds; but in my opinion, it did not do that so great… as expected, thereturn process wise,very simple and not time-consuming an overall hassle free. JHW
No, I would not recommend this to a friendGreat for Running
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for running, feels weird at first since they dont sit to snug on the ear for me but overall great product!
I would recommend this to a friendNot Worth It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3, maybe 4, stars if they were half the price. The sound quality is flat, regardless of EQ settings. Inless ypure in a controlled environment with no wind whatsoever the lows are almost completely washed out. They are not shaped at all and constantly have to adjust the positioning because a) shape causes them to sit awkwardly on your tragus, and b) the clips are incredibly flimsy so the buds just constantly move. I got these because the Bose QCE were so bad that i sepre off Bose after being a long-time customer… these are worse and i wish i had returned them. Oh, and the “cudtomizable controls” aren’t customizable; you can turn their presets on or off, sometimes with ONE other option, thats it.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. The position and angle of your earbuds can affect the volume level. Please ensure that you’re wearing the earbuds correctly. When wearing OpenFit Pro, please make sure that the Shokz logo face outward. For a more secure fit, use the included support accessories and attach the ear hook as shown.
Enabling Noise Reduction reduces background noise, making the headphone audio clearer, while Dolby Audio enhances sound clarity and dynamic range. These two features help the audio stand out and feel louder, especially in noisy environments.
Turning Off the Volume Limit may also assist.
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
Adjust EQ Settings
If the volume is still not loud enough, we suggest customizing the EQ settings in the Shokz App to enhance the volume of vocals or bass. We recommend selecting the Vocal mode or Bass mode to improve the listening experience. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Noise canceling ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction doesn't work well when mowing the grass, you can't hear your music
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound & mic. They hurt the top of my ears after wearing for 60 minutes or so and I was unable to resolve it through internet recommendations. Had to return them.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear the OpenFit Pro was not a good fit for you. To deliver improved sound quality and more effective noise reduction, OpenFit Pro are designed with a slightly larger and sturdier build. As a result, they may feel a bit heavier compared to other models.
Overall, OpenFit Pro is better suited for users who prioritize higher sound quality, advanced audio technology, and noise reduction capabilities.
OpenFit 2 series is a better choice for users who value lighter weight, long-term wearing comfort, and cost-effectiveness. Please reach out to out Customer Happiness Team if you have any questions :) Thanks!
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds work great, they have a great sound and feel sturdy
I would recommend this to a friendLate delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was initially provided with a delivery date of Thursday; however, the item was not delivered until Sunday. I had been looking forward to using it during my race on Saturday, but unfortunately, that was not possible due to the delayed delivery.
I would recommend this to a friendNot very comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for long work meetings and did not want earbuds. These almost worse because they are heavy and hurt my ears after long hours.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience.
Correct positioning can significantly reduce pressure and improve overall comfort. When wearing OpenFit Pro, please make sure that the Shokz logo faces outward and rotate the earbuds until they sit securely and comfortably. Our OpenComm models may be a better fit for you, since you are using these for work meetings. They are much more light weight, and sit outside of the ear. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!