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Customer Ratings & Reviews

$75.00
Save $4.95
Comp. Value: $79.95

Customer reviews

Rating 4.5 out of 5 stars with 1347 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,347 reviews
  • Rated 5 out of 5 stars

    Cool tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound okay but functionality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my cell phone and my work computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    must have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you ride a bicycle, this are headphones for you!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too big to fit around the head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones didn't fit my daughter, I brought it for her birthday and about she open her gift it was to late to return it back. I am so disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Does not fit over ear without pain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The curve that goes over the ear is way too narrow on this. It hurt my ears. I have other Shokz Bone Conduction headphones and I love them. This pair was designed for someone with ears the size of an infant.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Openview

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back headband stuck out too far and when I would turn my head, the earbones would shift and be out of place. It did not hold snug in place. Always having to adjust it. Great headset for the price. I upgraded to the aftershock.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK, Not the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall not bad for the price. Not crazy about the audible speakers on these, as I think that makes them not true conduction headphones, and I think that affects the quality of the audio some. Not super easy to pair/repair with multiple devices.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE CUSTOMER SERVICE FROM SHOKZ

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and they worked great at first. Then they would not charge. They were within the 1 year manufacturer warranty. The initial steps in the warranty process went well. I sent them back to Shokz and they sent me an email saying they received them and that they would be warranted and would ship within two business days. Thats the last I heard from them. I’ve sent several emails with no answer, tried to call the phone number which were not working ( technical difficulties). If you purchase these get the extended warranty through Best Buy so you can deal with them. SHOKZ HAS TERRIBLE CUSTOMER SERVICE!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello-Shokz here! We're very sorry to hear this has been your experience. All Shokz come with a two year warranty. Please reach out to our Customer Happiness Team so we may further assist you. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Do not buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got item who ever from the third part Ty delivery app decided they needed it more than I needed be careful when ordering from here

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We kindly ask that you reach out to BestBuy Customer Service directly so they may resolve this. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Ok headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ergonomic headphones, but wished they had a better sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great new product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I carry radio with me at work, and this allows me to be able to hear both my music and the radio calls.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The neck piece is stiff and rubs. It was not comfortable. We returned this. The sound quality was fine, but difficult to get on and off and rubs the neck too much to wear.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these for work with ear plugs theses are very light only after wearing for a long time they feel bothersome

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Earphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not bad. sound is mid. but what i really dont like is the pressure that i get around ear.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My Ear Pain Was Worse Using these headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because I was experiencing considerable ear pain after using my headphones for more than one hour. I found that using these bone conduction headphones made by ear pain worse

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    great for running

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones! I use them daily for running. the usbc charger is nice, and the sound quality is top notch

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for outer ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphones accommodate people who cannot tolerate earbuds that fit inside the ear. That being said they are not adjustable to fit securely around the neck or head.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headset!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for workout or just around the house. Comfortable and sometimes don’t realize they are on my head.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. They were a gift for my husband that is legally deaf and they are great for hearing in stereo

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better than in-ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok sound, but they changed to charge interface again. Now it is USB C. I liked the magnetic better.

    I would recommend this to a friend