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Customer reviews

Rating 4.7 out of 5 stars with 1473 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,473 reviews
  • Rated 3 out of 5 stars

    did not like

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like these bothered my neck, just wish I had not purchased

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE, I should have returned them. They will only connect to my phone, not my tablet. Both are Samsung. Also very low, i cant use then to talk outside, I can't hear the caller with outside noise

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Used for babysitting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re a good pair of headphones for daily use if you’re a nanny

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Won't work with Team mute

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones, but I bought them to use on Teams for work. When you use mute on Teams, the headphones beep every few seconds and it's overwhelmingly annoying. Shokz says they are aware of the problem and may do an enhancement at some point, but that sure doesn't help me now. I may have to drop another large amount of money to buy different headphones and I'm not happy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Feedback

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They probably work really well, but I struggled with getting them on and off and they were getting stuck in my hair

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not what i expected, leave a space in the back that make it inconvenient when working out.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun mini. Having at least a 1-inch gap between your head and the headband is normal. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t charge all the time. Placed it on the charger for over 16 hours and the battery died after 3 hours.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep getting static shock. Sometimes calls aren't very clear. It would go into silence mode and wouldn't ring or connect to my phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning because it didn’t fit. I honestly prefer my $20 version

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t work without Bluetooth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re not meant to be used on a pc without Bluetooth, and I needed them for work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Удобные

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Микрофон звенит при разговоре, хотя ранее пользуюсь версией не мини и всё хорошо

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Здравствуйте, это Shokz! Нам жаль слышать, что у вас возникли проблемы с наушниками Shokz. В этом случае мы рекомендуем выполнить сброс настроек наушников вручную. Если сброс не решит проблему, напоминаем, что на все наушники Shokz распространяется двухлетняя гарантия. Пожалуйста, свяжитесь с нами, если вам потребуется дополнительная помощь. Спасибо! AfterShokzCHT

  • Rated 3 out of 5 stars

    Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. But the Voice lower then expected. It can connect only one device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cool concept. Just not for me personally.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be just me or I chose the wrong model. I would return them if possible. But they are not terrible… try them for yourself.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe i dont like the bone conducting headphones but I dont like how they feel on my head. I also dont like the microphone feature, it picks up all the background noise.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun mini! We have a 45-day return policy. Please contact the Customer Happiness Team or visit our website directly to if you decide these are not a good fit for you. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only leaving two stars as it didn’t fit my head. They were far too big even being the mini. Opted for the shockz open fit which are amazing!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Expected more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought these would be different. This is my 3rd4th set. These don’t give the sound as the previous ones did. I’m disappointed.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun mini. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. They work great i canjear what is going on around me while still listening to music while out walking.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible for talking on the phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music, but horrible for talking on the phone.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    No noise canceling mike

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this version of Shokz bone conduction headphones and nobody could hear me because of the background noise. They said it sounded like I was standing in a waterfall. I hope this new one is better or I will have to send it back too.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool concept but the sound quality isnt that good on these

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Jess- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun mini. Since this order is fulfilled by BestBuy we kindly ask that you reach out to their customer service directly to learn of their return policy if you decide these are not a good fit for you. Thanks! AfterShokzCHT