Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$109.99
Save $20
The comparable value is $129.99

Customer reviews

Rating 4.7 out of 5 stars with 1473 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,473 reviews
  • Rated 2 out of 5 stars

    Can’t believe the poor sound quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality when using with an iPhone is poor. Sound level is fine

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Charles - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not a good one

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my brothers use, he said it failed to serve him, he could not use it. I sent it overseas, so I could not do much about it. Just left it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. If you'd like assistance with your OpenRun, please reach out to our Customer Happiness Team. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Cool design, caused headaches

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love these, as regular earbuds often are uncomfortable and I like the over-the-year option. However, they gave me terrible headaches, in multiple attempts to get used to them. For example, I did a 1 hour call on a Saturday morning -- and the headache I got afterwards lasted until the next day. I'm bummed! Was hoping this was the right product for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery life was no good!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where i work we're allowed to have one head phone in or these since they're not in your ears but the battery life is garbage. They lasted from 6am to almost ten. My Samsung earbuds pro last with just one earbud last from 6am to 1 to 2ishpm. Definitely going to be returning these! Also the sound quality sucked and they caused headaches!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Find a different head phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a large head these are not comfortable

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun mini. The standard size may be a better fit for you. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Dead within 90 days

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Few month after receiving the device will not charge or turn on. After back and forth with AfterShokz support they promised a replacement. 6 weeks later a obviously refurbished standard size (not mini) arrived. Be ware the manufacturer can't stand behind their product.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hey Ian! We're sorry to hear that your Mini stopped working properly, we don't currently have Mini in stock that is why you received the standard size in the meantime until we receive more Mini. We apologize for this inconvenience. We do stand behind our product, that is why we offer a two-year warranty. AfterShokzCHT

  • Rated 2 out of 5 stars

    5/10

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a one size fits all. If you have a smaller head, they will not stay in place and will keep falling to you're neck. The and sound it's a bit muffled not as excellent quality as I expected. They are rugged and perfect for the outdoors.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wanna love them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanna love them, however they need a mini mini version. They still too big for me.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Title

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed……………………………………………………………………………………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Purchase! Faulty power button!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am now on my 4th pair in less than three months. The power button fails after 3 weeks of normal use. Each time I have had to repurchase an extended Bestbuy warranty making these the most expensive earbuds out there. I will return for a full refund when this pair fails and move on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Perfect if you have a smaller head.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought theses for my boyfriend who loves them. He is hard of hearing and prefers not having his ears covered. Now if you can make one of these for use with a computer and x box, that would be great. The charge lasts only 1 hour!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Straight up Garbage for Music listening!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to pay over $150 for talking on the phone great; but if you like great sounding music then these are not the way to go! There is no bass response at all…the sound is just flat. I am running back to Best Buy to return these as quickly as possible!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't hold charge/ dont charge

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones don't hold a charge, it's only been a month. I couldn't add the geek squad guarantee, and the official webpage does not let me file a claim. I wasted money on these and I loved them originally.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor battery life.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mini was still loose and i don't have a large head. One star because it should have 8 hours of battery life. Didn't even last 4 1/2 hours within a couple weeks. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    ShokZ

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good headphones. These vibrate my face and make rattleing noices. It gives me a headach after wearing them for an hour Its a good consept. But not prfected yet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish and futuristic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got these and I'm blown away. No need to turn these all the way up. The sound quality is fantastic. I'll admit, at first, I was a little leery of "bone conduction' for quality of sound but was relieved to find out that I had no need to worry. I can take calls with them while I'm not listening to Pandora, Spotify or YouTube. The body seems to be made of a durable rigid silicone form that makes it feel light. I hardly notice them. The magnetic inductive charging cable is also a nice touch. Super easy to use. These are the best ever.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so bad and when I tried to claim is like impossible contact whit customer service I don’t recommend

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear this has been your experience. All Shokz come with a two year warranty. We are happy to assist you with filing your claim! Please reach out to our Customer Happiness Team so we may further assist you. Thanks! AfterShokzCHT

  • Rated 3 out of 5 stars

    Not for me.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really really wanted to love this product. It works well to an extent. I learned a little latter I get a headache from it. Just not for me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not stay connected to phone .Horrible mic quality

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun mini. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Don’t buy minis

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every pair I get it has a weak spot by the right ear and breaks. Don’t buy minis. The others are good

    No, I would not recommend this to a friend