Customer Ratings & Reviews
- Model:
- S821-MN-BL-US
- SKU:
- 6649172
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.9 out of 5 stars
Customers are saying
Customers are positive about the product's clear sound quality, comfort, and excellent fit. They also appreciate the long battery life, ease of use, and light weight, along with features like situational awareness and smooth dual device connectivity. However, customers are negative about the limited volume options and cumbersome button functionality. Some also noted design limitations that prevent leaning one's head back comfortably.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume
Ok product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were ok but I do wish they would of been louder
I would recommend this to a friend Love these
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones and great service. Will be wearing them all the time.
I would recommend this to a friendGreat for work-outs and working around the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy using these while running. The only gripe i have is battery life, its pretty short. Otherwise great.
I would recommend this to a friendSolid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good to be used in loud work environments as you can still wear earplugs.
I would recommend this to a friendthis is my 5th pair cos I give them to friends!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new charger connector - much more versatile!
I would recommend this to a friendI can hear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can hear all the world with these headphones. I wont get run over again
I would recommend this to a friendExcellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these sonmuch bought a second pair for a family member
I would recommend this to a friend- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the brand a lot. Would like to see the mini headset be closer to the head on the loop on the back. Great audio and sound.
I would recommend this to a friend Fair, not great, but fair.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but ambient noise is a problem. Comfort is acceptable but not exceptional.
I would recommend this to a friend- Cons mentioned:Button functionality
Do not buy shockz, customer service sucks!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 4 and half months and on/off buttons doesn't work, I'm very carefull of thjs product because it's not cheap, when i contacted shockz customer service and walked step by step on the claim, they just said i cannot file a claim on that product its a defective and they don't want to resolve. I'll come back with bose
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- We're sorry to hear your this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
not worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worthy for money got , overrated and microphone is not great for calls
No, I would not recommend this to a friendThey were Alright
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got some headphones from TikTok for 19$ n they had better base than these. They were good but for what I actually expected they disappointed
No, I would not recommend this to a friendMain function button is junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th set of shoks. TBH pervious versions are better. I've had these for 3 months and the main function button is already failing. We'll see how good their warranty is
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
- Cons mentioned:Volume
Sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was too low and I was. It able to adjust. The quality is not good. I returned them.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. In this case, there is a phone setting that resolves low volume issues. Please reach out to our Customer Happiness Team if you have any questions. Thank you.
Piece of junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Payed almost 150$ for this piece of junk.had it almost 9 months won’t turn on or charge I recommend you don’t buy.The cheaper ones are better. Never buy this brand again
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Was not able to use on airplane due to noise.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to use on the airplane, while watching movies on my tablet.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
Please reach out to our Customer Happiness Team if you have any questions. Thank you!
Shameful update - too quiet to be useful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage compared to older models. Even after the software updates and installing the app to adjust volume levels, these are so quiet I can not use them for any of the purposes I used the older model for. Can't cycle with them, can't walk around in my office, etc... So disappointing.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's uncomfortable and causes headaches, even when the volume is set to the lowest level.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Do not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated on first use while only playing music for 10 minutes. Charge does not last and takes a long time to charge. My apple ear buds work better than this product.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Margo -Shokz here! We're sorry to hear this has been your experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, i was expecting much more. It was hard to hear and be hears
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy.
We also have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!