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Customer Ratings & Reviews

$221.90

Customer reviews

Rating 4.6 out of 5 stars with 1272 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,272 reviews
  • Rated 2 out of 5 stars

    Not good for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although they are supposedly upgraded, they are not as good, (for me & my use) as the last pro!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great product for running!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenRun Pro 2 are some of the best open-ear headphones available, offering improved sound quality with stronger bass while still letting you stay aware of your surroundings. They're lightweight, comfortable, and great for running or biking. The switch to USB-C charging and 12-hour battery life is a big plus, and you can connect to two devices at once with Bluetooth. However, they’re a bit pricey, the mic isn’t great in noisy environments, and there’s some sound leakage. Overall, a solid choice if you want safety and sound on the go.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont last

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble connecting when turning on. Didnt last long, just about a year and already no longer charges.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there -Shokz here! We're sorry to hear your OpenRun Pro 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Fialed after one use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but stopped working after first use.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're very sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz website to submit a warranty claim, or reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Do Not Buy !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad money spent horrible purchase brand new and when on a phone call i had several complaints that i could not be heard clearly that it sounds horrible on a call and not a good head set for music.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Does not recommend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for 3 weeks, sound is terrible, will not automatically connect back to blue tooth. Cannot exchange because or return policy

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Niki- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2.

      There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it.

      A reset may resolve any connectivity issues.

      All Shokz do come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not very loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud and bone conduction not as good as prior model. I returned it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the openrun pros for years i decided to upgrade to the 2s but calls are very disapoi ted

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. We also recommend updating to the most recent firmware version via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Shokz OpenRun Pro 2!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the Shokz OpenRun Pro 2 was my first venture into open ear bone conduction headphones. I was so excited at the idea of not having my ears full of silicone and hardware. When they arrived, I wasn’t expecting the nice case. I love that they are USB-C. My husband has a proprietary port on his. He isn’t a fan of having to take the additional cable when we travel. Putting them on, the sound is great considering it’s not coming from something halfway down my ear canal! It feels awesome to have my ears not stuffed full and yet still have rich sound coming in. What’s even more cool is that I can hear what is going on around me. I wish I had known they had a mini because I think that would have fit me better. Whenever I get used to new ear buds, they always make my ear canals sore. These cause that same soreness in a different part of my ear, the topmost part of the cartilage. They sit outside of my ear pieces from my glasses and rub just a tiny bit. They don’t cause pain, but they just get a bit sore after a long day of wearing them. Another great part about these is how if they get sore, they sit well if I set them around my neck. I can always move them up if I get a call. I think all of this soreness may have been resolved had I got the mini ones instead. I’ve worn these for days and only charged them twice so I would say the battery life fits my needs very well. All in all, I think these are great open ear headphones that give good sound quality while still hearing everything around me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent for Runners and more

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bone Conduction technology in a headset. No earbud sticking in your ear uncomfortably, no risk of it falling out and interrupting your run, and a larger item so definitely harder to lose. I have not always been into fitness and running, and I am definitely not your example of a top tier runner. I probably also have a larger frame of body than most, as I used to be over 370 pounds but have lost around 130 in the last few years, and part of that has been running for cardio (in addition to weights and strength training, of course). I run primarily on a treadmill but I do mix in some outdoor runs from time to time and generally aim for 3 to 4 miles at a time. Even when I do a run and then some strength training, workout tends to last no more than an hour and a half. I generally drop about 10% battery power per workout, so battery life I estimate to be around 10 hours. Charge time is very quick as well, generally 30-40 minutes. Sound quality is excellent, more than I would generally expect from a bone conduction headset. If you want noise cancellation though, this is not the choice. Being as it's bone conduction and open ear, you can still somewhat hear things around you, which is nice for running outside to be aware of your surroundings. Overall with the solid battery life, sound quality, and comfort, this is a great option for any athlete regularly running or working out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shockz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within one month I would not recommend them to anyone

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear your OpenRun Pro 2 has broken. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money cheaper version has better sound quality

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Please reach out to our Customer Happiness Team if you have any questions about your OpenRun Pro 2. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for any runner out there for them being bone, conduction and people saying they want them louder. They get the job done and battery. Life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great workout earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first experience with bone conduction audio and I was pleasantly surprised. The earbuds are pretty straight forward, with a piece sitting on each temple just in front of the ears and another that sits just behind the ears which connects each side by a short cable. For my head the cable sticks out maybe 1/2” from the back of my head. Controls - the right earpiece has two bottoms + and - volume buttons, the + doubles as the power/pairing button. The there is also a USB-C charging port The left earpiece has a single button that functions to start/stop music and answer/end calls (single push) next song (double tap) previous song (triple tap) I was very happy with the sound, bass was adequate, better than I expected with nothing on the ear. I was amazed that those around me couldn’t hear my music even at max volume and very happy with the overall sound quality. My first test was a 20 mile bike ride and the wind noise seemed a little more pronounced then without the Shokz on, but less noticeable than the only other earbuds I’ve tried on the bike. I was still able to easily talk with my buddy while my music was playing. The best benefit was I didn’t seem to get the sweat buildup in my ears I get with in-ear earbuds. I took one call on the bike and was able to have a conversation, but my wife could hear some of the wind noise but said it wasn’t bad. The only knock I have on the OpenRunPro 2’s and the reason for four stars is that they aren’t supported by the Shokz app (at least not yet), but it doesn’t seem there’s anything in the app you can’t do without it. There’s an EQ setting to enhance vocals but the instructions to tell you how to switch EQ settings and the prior version had an option in the app to change the earbud language. Neither are a deal breaker

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    great fit and sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was great and lightweight and great for running

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is incredible, and the comfort level is exceptional. I particularly appreciate the ability to enjoy music while staying aware of my surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it . Very convenient on my head . Great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good xmas gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great, wife happy with Xmas present. Interestingly blue color 10 bucks cheaper than black

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is the reL deal!! Major improvements & EQ

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the open pro run for 2 years. I was always thonking something was missing!! The upgrades 2 version is the answer!! They sound amazing with clarity, sound balance, and the app has been overhauled to have preset EQ soung options and 2 custon EQ sound presets that fit your listening sound needs! These sound better than ear pods and not irritating you ear canal by being jawbone sound. Be sure to look up how to measure your head to get the propper fit. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that i am aware of my surroundings and yet i can listen to my phone

    I would recommend this to a friend