Customer Ratings & Reviews
- Model:
- S820-ST-BK-US
- SKU:
- 11522687
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its excellent sound quality, comfort, and good battery life. Many also appreciate its secure fit, lightweight design, and convenient multipoint connectivity, which allows for awareness of surroundings. The open-ear design, portability for activities like running, and IP55 water resistance are also noted positively, along with improved bass. However, some customers have observed that the maximum volume is less than the previous generation.
This summary was generated by AI based on customer reviews.
Running headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente headphone. I recomend for all runners. You need buy this one.
I would recommend this to a friendWedded Bliss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great. Now the significant other never has to hear about the treasures of Ancient Egypt ever again.
I would recommend this to a friendDecent sound excellent quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it to be a pretty good bone conducting headset but found it would get uncomfortable during extended shifts.
I would recommend this to a friendIt works I guess, but..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't meet what I was looking for, didn't sit very well on my head either
No, I would not recommend this to a friendissues with what is stated and what isn't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item was stated as bone conduction which I assumed was straight out okay as I previously attempted to buy the newest air open dots headset and when i finally recieved it I had no way to understand it had audio air rather than conduction and this model also has a half bone conduction / audio air conduction form that doesn't apply to my health reasons as i use only bone conduction to hear after genetic issues making my audio air conduction not feasible to use.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 uses a hybrid system that includes both bone and air conduction, which may not be suitable for your medical needs. However, the Shokz app includes a "Classic Mode" that disables the air conduction driver, allowing for a pure bone conduction experience. Please reach out to our Customer Happiness Team if you have any questions. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
- Pros mentioned:Sound quality
Not for phone calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is GARBAGE!!!!! These are great for listening to podcasts and other video clip watching. You can still hear around you. I like the Multipairing feature in the app. If you are connected to your phone you can open the Shokz app and trigger pairing to a laptop or Roku or other device at the same time. Very handy to listen to TV late at night when others are sleeping. The part that is really bad is the call quality. Callers say that they cannot hear you, or you are in a tunnel. It is really bad, worse if there is background noise. I even tested using a recording app on my phone. The Shokz sounds terrible, and switching them off and turning on my Jabra Elite Active Gen 2 earbuds, and doing another recording, sounds like a professional microphone and is clear and easy to understand. Shokz doesn't know how to put a microphone in a product, these are terrible if you want to make calls.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website to submit a claim. Thank you!
Like these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like these. The buttons work like advertised for pausing, skipping forward or back.
I would recommend this to a friendBattery life is good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff i really love this product high recomended
I would recommend this to a friendHeadphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the first version better but I lost mine so I tried these. The sound isn’t as good and the battery doesn’t last long
I would recommend this to a friendMediocre product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this item would be better than a one I had in the past, but this one does not stay connected. Wish I went with something different.
No, I would not recommend this to a friendShokz 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the gym or just everyday use. Definitely recommend.
I would recommend this to a friendHeadphones for Working Out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice working out headphones. Able to use while playing tennis and was still able to play.
I would recommend this to a friendGreat headphones with problematic app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple iPads and an iPhone plus a MacBook Pro laptop but there is no way to use the headphones pm the laptop. OK, I can work with that. But I can only connect headphones to 2 mobile devices and I have 3! And, to log in, I have to use a password I don’t have so I need to get a code every time I log into the account and when I click Forgot Password, it just sends a verification code and I don’t have a way to CHANGE the password. The performance is good, but you shouldn’t get these if only using them on 2 mobile devices is good for you, try them.
I would recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 headphones can connect to a MacBook Pro, and the Shokz app can manage the two-device multipoint connection if one device has the app. To connect to a third mobile device, you would need to manually disconnect from one of the two active devices to connect to the third, or use a device with the Shokz app to switch connections. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Headphones are gold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely rocking amazing waterproof headphones no ear pain in heaven
I would recommend this to a friendIt’s a ok device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m neutral , I thought the sound would be louder .
No, I would not recommend this to a friendShoks headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headset. Worth the buy. Its a great tool for the gym
I would recommend this to a friendI love this headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I love how you can use it between two different devices.
I would recommend this to a friendNot for large heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used shockz back when thet first came out and they actually fit my head. These are so small (standard, not the mini) that when I lift up my head, the speakers go into my ears and everything gets jacked up and almost fall off. I have a big head. Size 8 hat. I wish they made the older Shockz.
No, I would not recommend this to a friendGreat buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful. I work in construction and a very loud environment all day.
I would recommend this to a friend- Pros mentioned:Sound quality
Spund good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound decent but dont like how they feel with glasses and a hat
I would recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!