Customer Ratings & Reviews
- Model:
- S820-ST-BK-US
- SKU:
- 11522687
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its excellent sound quality, comfort, and good battery life. Many also appreciate its secure fit, lightweight design, and convenient multipoint connectivity, which allows for awareness of surroundings. The open-ear design, portability for activities like running, and IP55 water resistance are also noted positively, along with improved bass. However, some customers have observed that the maximum volume is less than the previous generation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has really nice sound but they don't stay in place very well. After wearing them for an extended time the pinching on your ear gets uncomfortable
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Kevin- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. Some people find the Mini size to be a more snug fit :) If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you.
Not water resistant.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be very susceptible to water drops getting into the speaker grills. The sound will distort horribly as if a wire was loose. It also seems to be lacking bass as I was looking to get one of these for working the weights. I have an Openswim and while this Openrun Pro 2 seems to have better highs and meds, it's not as practical. I would probably only use this at a coffee shop or library.
No, I would not recommend this to a friendAwful customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This company is absolutely awful with customer service. I'm trying to find a word worse than awful without swearing, but can't. My headset broke and I called for a warranty replacement. They won't send the replacement until I send the old one back and they receive it. Wait...Your product broke and I'm punished for your mistake by having to wait weeks to get the new one. Oh, and turns out the one they sent me was the wrong model. Again, I have to wait, and they will ship (presumably) the correct one to me, but only after they receive the wrong one back. Further, they can’t send me the headset in the color I previously had. So I have to wait weeks for a headset that isn’t the one I bought.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We are very sorry to hear this has been your experience, and we sincerely apologize for any inconvenience this may be causing. Please reach out to our Customer Happiness Team if there's any way we may further assist you. Thank you!