Customer Ratings & Reviews
- Model:
- S820-ST-BK-US
- |
- SKU:
- 12375054
Customer reviews
Rating 4.6 out of 5 stars with 1263 reviews
(1,263 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Liw volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get enough volume. Fits well worked ok for golf, but outside hiking and at the gym, i could t get the colume needed.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service to learn of their return policy. Thanks!
Rated 3 out of 5 stars
OG headphones are better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok, I prefer the OG shokz. The sound quality isnt the same as the OG's they sound more like open earbuds and the battery life isnt as good either.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
No, I would not recommend this to a friendRated 2 out of 5 stars
Buy somewhere else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product. This would be my third pair. I however would be weary of ordering from BB. Do yourself a favor and order from Amazon or some other competitor. The shipping company they use here is horrendous and there is literally no one to take a complaint here at best buy. Unless you're in store they make purchasing anything online extremely difficult.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Very competent headphones for outdoor running
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These open-ear Shokz OpenRun Pro 2 headphones are my first product from Shokz. I am an earbud fanatic, and I’m prone to buying products when they first hit the market. I’ve been jogging for decades, and I typically look for products that have advanced ANC to ensure good quality sound when listening to music and audio books. I did know, however, that this open-ear design would not have any noise cancellation. Connecting them to my phone was effortless. Pressing the volume-up/on/off button and holding it for a few seconds was ample to start the Bluetooth pairing process. It only took a few seconds, and the buds were ready to be used. The earpiece on the left side has a tap-to-control button for the headphone’s functions. Tap it once to play/pause/answer call/end call. Tap it twice to skip to the next track/song. Tap it three times to play the previous track/song. If you pause the sound, you can press either the volume up or down buttons to get the battery level. The headphones will inform you of the battery’s status by saying “Battery High”, “Battery Medium”, “Battery Low” or “Charge Me”. This unit’s charging port is on the right side behind the earpiece. It has a removeable cover that hides a USB Type-C port. Two toggle switches are found in front of the charging port for volume up and volume down. The volume up button is also the Power On/Off/Pairing button. If you press the Volume up and Volume down buttons at the same time, this causes the headphones to toggle through the two EQ modes. They are “Standard Mode” and “Vocal Booster Mode”. There are other features available, like pairing to multiple devices. I’ve never needed to do that, so I can’t say how well it works. Still, the ability is there. In my inaugural outside run with the headphones on, I found them very, very light to wear. And the loop that goes over each ear made me feel very comfortable that they would never fall off, and they stayed securely against my head the whole run. Since these headphones are not in-ear or on-ear designed, and they don’t have ANC, I could hear everything going on around me. As a result, I wasn’t vigilantly looking around fearful that someone was going to run me over. I didn’t know if I’d like the open-ear design, but I found that I did. Unlike most of my other buds, I didn’t have to keep re-inserting them into my ears due to perspiration. The Shokz stayed in place perfectly. And the sound being put out by these headphones was more than ample to hear my music despite the din of outdoor noise. My second run the next day was on a treadmill at my local gym. The experience was quite different. There were so many gym-centric sounds to deal with that it was pretty distracting. Like weightlifters loudly dropping their barbells when done. Or hearing the footfalls of the runners on either side of me on treadmills. And then there were people loudly talking over the wall mounted TV sets or music playing throughout the facility. Despite all these distractions, the experience wasn’t horrible. The sound quality was surprisingly good irrespective of whether I was listening to music or an audio book. Oh, and the headphones and the glasses I wear were able to coexist without issue. While I am going to give these a 5-star review for outside running, and I think it’s a well-deserved rating.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great sound, spatial awareness and safety in mind.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Shokz OpenRun Pro 2 headphones are phenomenal! They are a newly upgraded version of Shokz’ in the bone conduction headphone lineup, created specifically for sports, training, and the all-around active enthusiast in mind. Sound Quality The first and foremost importance in any headphones. In my opinion this is what cuts the mustard for any headphones, and they need to sound good, or I’m not interested. These do not disappoint. These OpenRun Pro 2 headphones sound great even through rough motions, workouts, or any activities that may tend dislodge other sport headphones. The bone conduction technology transmits sound through your cheekbones, allowing you to hear your surroundings while listening to music or podcasts. I really like this feature and it makes me feel more confident while on an outdoor run or working out in a busy gym where hearing the surrounding sounds/noises/talking/warnings can impact my workout and safety. Highs are high and deep rich bass throughout their frequency response. Quite impressive bass response and surprisingly robust for bone conduction headphones. The open-ear design does result in some top volume loss compared to traditional in-ear headphones, but this is a fair trade-off for the increased awareness and confidence they afford. Design and Comfort These headphones maintain Shokz’ signature design with a lightweight titanium frame, making it flexible and durable. The headphones rest comfortably on the cheekbones, leaving your ears open, which, as I mentioned, really works great and makes a difference in situational awareness during outdoor activities or anytime you need to hear things going on around you. The fit is secure, even during intense workouts, and the wraparound design ensures they stay in place throughout any activities I’m doing. Battery Life Excellent battery life, offering an impressive 10 hours of continuous playback on a single charge, giving them much more endurance than I could ever try to challenge with my workouts. They also offer a quick charge feature which will provide about 90 minutes of use from just a quick 5 minutes of charging. Connectivity and Controls The headphones use Bluetooth 5.2, giving them a stable connection with minimal to no latency. Pairing is simple and straightforward. They support a nifty multipoint pairing feature which allows you to connect to two devices simultaneously if so desired. The buttons on the frame are easy to navigate and access, even while on the move. These include typical music, volume, and phone controls without needing to reach for your actual phone. Water Resistance These headphones have a standard IP55 rating, making them resistant to sweat, dust, and rain, so they’re suitable for pretty much any activities indoor or outdoor, just not swimming. Conclusion I’ve really enjoyed using these Shokz OpenRun Pro 2 headphones. They are definitely an great choice for fitness oriented athletes and active individuals who prioritize comfort and maintaining safe surroundings.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 1 out of 5 stars
These headphones have very poor sound quality; plu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't what I expected; it doesn't compete with Apple at all. It lacks noise cancellation, and the sound quality is terrible in noisy environments. Don't waste your money.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to earn of their return policy. All Shokz also come with a two-year warranty. Please visit our Shokz site to submit a warranty claim. Thank you!
Rated 3 out of 5 stars
Decent sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isnt as great as id like it to be but not bad for the use case it serves
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Difficult to turn on and sync poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes many many tried to sync it to my new tv i bought. And if i dont plug it in everytine after using, it will die and not turn on
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Sound great, microphone sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved my openrun pro while they worked, less than two months. I was excited to see the openrun pro 2 had a usb c. But wad disappointed with the increased size and terrible microphone. Wouldn’t recommend either pair
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Super Comfy, Stay put, Great sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Shokz OpenRun Pro 2 headphones. I needed something that I could use during workouts without having to worry about them working their way loose and falling out mid set or run. I guess my ears are weird, because I can't find anything that stays put...until now. These headphones are super lightweight and very flexible. They are the most comfortable workout setup I've owned. Sound quality is fantastic. Plenty of high and mid. I was surprised at the level of low I can get out of such a small package. It's obviously not going to be like full over the ear units with larger drivers, but for this size, I'm very impressed. I actually have the bass turned down a bit just to keep the sound ultra clear. I think you will be able to get whatever you want out of these headphones. Operating is very simple. There are volume up and down buttons, with one of them doubling as power and pair. There is one multi function button on the left ear piece that you use to pause/play, answer/hang up calls, skip, and repeat. It's a physical button, so you have tactile feedback. While I like most of the touch sensitive stuff on the market, I have to admit that an actual button is kind of nice. The companion app on my phone is very basic. To some, that might seem like the wrong direction. I, however, prefer simplicity over a ton of gimmicky features that I'll never use. I have my choice of 4 preset EQ bundles. They each have their place depending on what you are listening to. I ended up creating my own custom EQ that I really enjoy. It's very simple to do. Beyond that, you can control multi device pairing and play/pause, etc if you don't want to use the buttons on the phones or your native music app. That's it. Very streamlined with only what you need. The case is nice. It a simple zipper case that is very lightweight. It has a molded interior so they aren't knocking around in the case when carried. A USB charging cable is included, but you need your own brick if you don't have USB power nearby from a laptop or whatever. Ya...I really do like this setup a lot. It stays put, sounds great, and it super easy to operate.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 2 out of 5 stars
Ehhhhhh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worse than the cheaper one. Can barely tell the difference in audio quality other than its a bit louder
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 3 out of 5 stars
Not bad, still on the quiet side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do the job to allow me to use these for work. At max volume they are loud enough to hear, but in a loud welding shop far from ideal.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Good but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are cool and okay. I have made the mistake of going from the openairs to these. The openair sound have better sound and louder. Of course these sound better than the open com 2.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
A Huge Upgrade in Bone Conduction Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shokz OpenRunPro2 headphones are a major upgrade in the world of bone conduction audio. The most noticeable improvement is the enhanced audio quality, which delivers a richer, more immersive listening experience. And now, when the bass is blasting, it's actually deep bass. They are meticulously balanced for all-day wear, ensuring comfort during extended use, whether you're at work or out for a long run. The volume boost compared to previous models makes it easier to hear in loud environments, a crucial feature for outdoor activities. The shift to USB-C charging from the previous proprietary charger is fantastic. It's one less cable to have to have on my desk. The inclusion of a high-quality carrying case and excellent battery life further enhances the overall user experience, while the removal of annoying talking notifications is a small but appreciated improvement. However, the headphones are not without their flaws. Or really just one single flaw. The multi-point pairing feature, which allows you to connect to multiple devices simultaneously, remains a weak spot. It's difficult to pair it to two devices let alone seamlessly switch back and forth between the two. Despite this, the Shokz OpenRunPro2's strengths far outweigh this shortcoming, making them an excellent choice for anyone seeking high-quality, comfortable, and durable headphones, especially for running or other outdoor activities where being aware of your environment is important. Pros: A huge leap in audio quality Balanced perfectly for all day wear Volume is louder than previous, easier to hear in loud environments USB-C charging instead of their proprietary charger! Great case included Excellent battery life Annoying talking notifications are gone Perfect for runs of all lengths Cons: Multi-point pairing is still bad
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
No help for my ear pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to see if I could reduce the ear pain that I was experiencing by using over the head headphones. These bone conduction headphones made by ear pain worse.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Best in class
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shokz open run pro 2 are truly premium bone conduction sports headphones that deliver great sound quality. Running with headphones has always been the bane of my existence. From the time of wired headphones to ever the ear headphones to in ear bluetooth headphones, I was never able to find a headphone that did not interfere with my run. I have also tried a different mainstream brand of bone conduction headphones however they were not comfortable to wear at all. As soon as I opened the box and the carrying case for the Shokz open run pro 2 I knew that I had a high quality product in my hands. The headphone were very easy to pair with my iPhone and they immediately showed a 80% charge. As soon as you start listening to music you find it hard to believe that people standing next to you can't hear much of what is coming out of the headphones. The sound quality makes it feel like I am wearing my in ear Bluetooth headphones. There was not 1 instance during my run where I had to specifically stop to adjust my headphones because they fell off or felt like they were going to fall off. They are so light that you may even forget that they are there on longer runs. I usually have to remove my AirPods once during my run because they start to become uncomfortable after long runs. The battery life should last you well over 12 hours as I am still waiting to charge them for the first time. The headphones can be charged via the USB c port. The headphones are IP55 water resistant so there is no need to worry about them shorting out from sweat. Phone calls sound very clear with adequate amounts of noise cancellation on your runs. I would definitely recommend the Shokz open run 2 pro headphones to anyone looking for new running headphones
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
Rated 2 out of 5 stars
Meh.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thw sound waa great until onw of the earbuds started to go out 4 days later
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- We're sorry to hear your OpenRun Pro 2 is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Rated 3 out of 5 stars
Too small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are too big for my ears, like most EarPods I have tried
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 5 out of 5 stars
Absolutely Perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely amazed at how perfect (for me anyways) the Shokz OpenRun Pro 2 headphones are. For those times when you need to still be aware of your surroundings such as running or walking, these are the best way to go. They are very lightweight yet feel well made. The controls are kept simple to use and understand. The fact that they use a USB-C port to charge is great. Please let the days of propriety or micro USB ports be a thing of the past for everything! Battery life is great. Rated as being 12 hours on a full charge, I would say that is accurate. When you are using these for a run, you should easily get 3-5 days out of a charge. When running, I’ve found they stay in place very well. Granted, that can vary from runner to runner. But I’ve found the tension to be very good without causing any discomfort or falling off and I have a big head. When I use them for a walk I almost forget I’m wearing them. As for sound quality, it is the best I’ve heard in bone conducting headphones. Clear sound with plenty of kick. Probably not quite as good as the best in-ear premium buds, but very close to it. Considering there is bound to be a little trade off from them not being directly in your ear I find the sound to still be impressive. If you have never used bone conducting headphones and are concerned the sound won’t be good, there is no need to worry. Overall these are a great option for anytime you want premium sound while still being able to be aware of your surroundings.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
Not noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well but if you are riding a mower not so much.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend


















