Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$179.95

Customer reviews

Rating 4.6 out of 5 stars with 1263 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,263 reviews
  • Rated 1 out of 5 stars

    TRASH

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst headphones I've ever had. Utter garbage I can barely hear anything out of them.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you. AfterShokzCHT

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable powerful headphones for active runners

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth headphones are a must for the active runner, and it doesn't hurt to show a little style and comfort as well. Shokz introduces the OpenRun Pro 2 Series headphones, utilizing bone conduction technology with an open ear design that provides the secure fit and premium sound to keep your head and mind focused on what's important - the run. Boxed in fully-recyclable packaging, the OpenRun Pro 2 Series headset is compact and light. The included hard-shell zippered case is larger than most headphones cases, but it provides exceptional protection and even holds an included USB-C cable when not in use. The band that sits around the back of the head is round, thin but sturdy, and coated in a water-resistant soft, rubberized surface. It charges quickly through a waterproof USB-C port, and the surface features only three minimal-focused buttons whose various long and short presses control the volume, navigation, and connectivity of the device. The battery lasts a while, with the automated voice telling you your battery level each time you turn on the headset. Shokz really makes sure the OpenRun Pro 2 provides comfort above all else. Hooked over the top of the ears, the headphones are feather light and only noticeable by the slight press of the device near, but not inside, the ears. It wraps pretty perfectly around my head, but the headset only bends and does not adjust bigger or smaller, so it may not be as snug as my experience for different sized heads. At any rate, I love the fit and it really provides comfort and security over the long haul. Whether it be long distance running or short interval sprinting, the OpenRun Pro 2 headphones stayed in place nicely through all the sweaty, sticky sessions during this humid, sweltering summer and under some heavy, swirling rains during a few runs. While the device goes largely unnoticed due to the comfortable fit, what's not inconspicuous is the big sound from an out-of-ear device. It has great highs and lows that you can really feel. It's a surprising, well-developed sound when compared to other similar bone conduction headsets that don't quite hit. Even podcasts and audiobooks sound great with the OpenRun Pro 2 Series headphones. When you're an active runner, the last thing you want to worry about is messing around with your headset. Shokz takes away the fuss with the OpenRun Pro 2 Series headphones that provide a comfortable, secure, and powerful audio experience. Make your run more enjoyable with this awesome headset.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too small. Not suitable for bigger head sizes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for my head! "Down in front! Crys himself to sleep on his huge pillow!" I hoped this were big enough but even the full size version only reaches that flap thingy at the front of my ear hole. Was hoping to use these at work.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Please let us know if you have any questions. Thank you! AfterShokzCHT

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Wonderful choice for running or cycling

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The last headphones that I had that were similar to these were the original “Titanium” product in around 2016 and I hadn’t paid any attention to their later products until now. These OpenRun Pro 2 headphones, while definitely similar to the originals, are a huge improvement and I hope to be using them regularly for both running and cycling. They are very compact and light, and the part that wraps around my head is less obtrusive than before. My wife found that the band sticks out too much for comfort, but that is why they have the “mini” variation. The controls are minimal and easy to use. I especially like that they have an actual button for multi-function (play/pause/skip etc.) control. I’ve found that earbuds with touch-sensitive controls are difficult to operate, especially when doing something active, and I have probably cut off more than one incoming call because of it! The audio performance is pretty amazing considering how they work. From my standpoint it sounds just like the sound is coming from outside of my ears, yet there is very little sound “bleed” that someone nearby would hear. I had no adverse sensations from the bone-conduction technology and overall these are a lot more comfortable than having earbuds stuck in my ears. They also won’t pop out or require frequent readjustment to stay put. The OpenRun Pro can be paired with multiple devices, and has a “multipoint” feature that lets it pair with two devices at once. I haven’t found a use for multipoint but did pair it with my Pixel 8 smartphone as well as my Garmin smartwatch. Audio performance was excellent from both sources. There is a Shokz app that is an important companion to the headphones as it is the only way to access various advanced functions such as an equalizer. I found that using the Bass Boost setting improved things when listening to music. There is also a Vocal setting for optimizing the sound when listening to podcasts or audio books. In addition to their stated intention for running, I find these to be great for cycling, which is how I discovered the original Titanium product in the first place. It can be really important to maintain one’s awareness of the surroundings while cycling, and these headphones allow external sounds to come through without hindrance. Overall a great product that I will be using extensively going forward.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hmm

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good when it worked. Won’t turn back on a month and a half later.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Travis- Shokz here! We're sorry to hear your OpenRun Pro 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue/green.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    A lot of background noise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot of background noise due to the design.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Incremental Update, yet Greatly Improved

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shook OpenRun Pro 2 headphones improve on what was already a great set of headphones. The packaging it great and almost completely recyclable. The battery life has increased from 10 to 12 hours. Charge time is just as quick going from empty to full in about an hour. There is a change in quick charging, though, you can now get 1 more hour in a 5 minute charge. 5 minutes of charge will give you 2.5 hours of playback. That is great and makes it easy to use for multiple days. The sound is improved in this version, using Shokz 10th generation bone conduction technology. The open design has always been great and the conduction sound does seem a bit more clear. However, you now get better bass tones with what they are calling DualPitch. This allows for less vibration from the bone conduction by using an “air conduction” speaker. The speaker is positioned to point into your ear and along with the bone conduction provides really great sound. I use these mostly for calls, and now using them with music is good too. The microphones are good enough for my needs. I have no complaints from coworkers and they all say they can hear me clearly. The combination of better sound and better battery life is an upgrade enough, but there is one more thing. It now changes over USB Type C! This was my one complaint with the previous version that used a magnetic charger. Now I don’t need to keep another single use charging cable. Overall, the great sound, being great for workouts and work, having great battery life, and USB Type C charging make this an excellent value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is poor at best. They would be okay if you only listened to podcast's or audiobooks, but not great for music. Now I’m past the 15 day return limit and when I reached out to shokz they didn’t offer much support besides saying the shape of my head must not be right and now I’m stuck with 180$ headphones I can’t use.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry this has been your experience. We highly recommend downloading the Shokz app to customize your listening experience. There is also a setting on the phone that may resolve any low volume issues. On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thanks! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not as comfortable as you would think

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Way to uncomfortable and sound quality was not up to par.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality Doesn’t feel comfortable wearing them

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 3 out of 5 stars

    Open Run 2 Almost perfect but not yet.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got my OpenRun2s (2 pair). I have been a loyal Shokz customer since I picked up the original AfterShokz many years ago. I have the AfterShokz, Open Run, and now OpenRun2. Things I really like about OpenRun2: 1. Lightest yet, I can barely feel it on my head. 2. Sound quality best yet (but worse in some ways, will explain later 3. Full range sound compared to Open Run 4. USB C vs older proprietary connection 5. Nice little touch on the magnet that bind the 2 earpieces together when not wearing 6. Cosmetically the material its made out if nice vs open run 2, Small touches perfecting the feel/look, like the 2 tone orange. Cosmetics 5 out of 5 best yet. 7. Case it comes with is the nicest yet. 4 out of 5 8. Love the orange color vs the black (personal thing). 9. The smaller/better placed multifunction button is much better, love it. Ridges they put on the outside are great and a very small nuance that makes finding the multifunction button easier. 11. People have told me they hear me a lot clearer when I use OpenRun2 vs OpenRun. 12. You can definitely wear these all day with no discomfort. Comfort 5/5 best yet. What I dont like: I am quite disappointed that Shokz in my opinion has seem to gone a material step backwards in thier OpenRun2 in bone conduction and volume. Swing and a miss....To be fair nothing beats the original AfterShokz in my view in this capacity so that is the stick I'm measuring by. OpenRun is tolerable. However, with OpenRun2 the ability to wear these in places with a lot of ambient noise has decreased compared to OpenRun and compared to original AfterShokz materially decreased, seems to get worse every new version. Obviously guessing here but its almost as if they focused more on the "OpenAir" sound and paired back all the good things about bone conduction for people that buy these specifically for the bone conduction. Its like the average of both instead of the best of both. I get it people complain about vibration ... But one primary purpose (for me) of these is safety and comfort, sound is important of course but those 2 come first. Using bone conduction allows folks to workout, run, and walk and yet still be able to aware of thier surroundings and any dangers (like were I'm at in the city where one needs to be alert). I really do appreciate the full range sound and better bass of these a lot. It terms of range of sound, these are by far the best. However, I think it could have added while still preserving the quality of bone conduction as with the OpenRun had and it would have been a huge winner. Problem for me is what used to be clear with the OpenRun even with a lot of ambient noise is now washed out with OpenRun2. Therefore, I am not be able to wear these in all places/areas as I can with OpenRun. In terms of quality of bone conduction and ability to wear these in places with a lot of ambient noise I would give OpenRun2 a 2 out of 5. I would give OpenRun's a 3/4 and the Original AfterShokz a 5/5. Nice work, All that said I still would buy then again and definitely recommend them for most folks. If you really need bone conduction however I would stick with OpenRun or like me have both it seems :)

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for me

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although they are supposedly upgraded, they are not as good, (for me & my use) as the last pro!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 4 out of 5 stars

    Great product for running!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenRun Pro 2 are some of the best open-ear headphones available, offering improved sound quality with stronger bass while still letting you stay aware of your surroundings. They're lightweight, comfortable, and great for running or biking. The switch to USB-C charging and 12-hour battery life is a big plus, and you can connect to two devices at once with Bluetooth. However, they’re a bit pricey, the mic isn’t great in noisy environments, and there’s some sound leakage. Overall, a solid choice if you want safety and sound on the go.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont last

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trouble connecting when turning on. Didnt last long, just about a year and already no longer charges.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there -Shokz here! We're sorry to hear your OpenRun Pro 2 is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Fialed after one use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but stopped working after first use.

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're very sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz website to submit a warranty claim, or reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Do Not Buy !!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad money spent horrible purchase brand new and when on a phone call i had several complaints that i could not be heard clearly that it sounds horrible on a call and not a good head set for music.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Does not recommend.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for 3 weeks, sound is terrible, will not automatically connect back to blue tooth. Cannot exchange because or return policy

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Niki- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2.

      There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it.

      A reset may resolve any connectivity issues.

      All Shokz do come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not very loud

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud and bone conduction not as good as prior model. I returned it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Very disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the openrun pros for years i decided to upgrade to the 2s but calls are very disapoi ted

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. We also recommend updating to the most recent firmware version via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Shokz OpenRun Pro 2!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the Shokz OpenRun Pro 2 was my first venture into open ear bone conduction headphones. I was so excited at the idea of not having my ears full of silicone and hardware. When they arrived, I wasn’t expecting the nice case. I love that they are USB-C. My husband has a proprietary port on his. He isn’t a fan of having to take the additional cable when we travel. Putting them on, the sound is great considering it’s not coming from something halfway down my ear canal! It feels awesome to have my ears not stuffed full and yet still have rich sound coming in. What’s even more cool is that I can hear what is going on around me. I wish I had known they had a mini because I think that would have fit me better. Whenever I get used to new ear buds, they always make my ear canals sore. These cause that same soreness in a different part of my ear, the topmost part of the cartilage. They sit outside of my ear pieces from my glasses and rub just a tiny bit. They don’t cause pain, but they just get a bit sore after a long day of wearing them. Another great part about these is how if they get sore, they sit well if I set them around my neck. I can always move them up if I get a call. I think all of this soreness may have been resolved had I got the mini ones instead. I’ve worn these for days and only charged them twice so I would say the battery life fits my needs very well. All in all, I think these are great open ear headphones that give good sound quality while still hearing everything around me.

    I would recommend this to a friend