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Customer reviews

Rating 4.6 out of 5 stars with 408 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the OpenRun Pro 2 Wireless Headphones' sound quality, comfort, and battery life. Many appreciate the comfortable fit, lightweight design, and convenient connectivity. Some customers mentioned the volume not being high enough, while others noted the reduced vibration from bone conduction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 408 reviews
  • Rated 2 out of 5 stars

    Buy somewhere else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product. This would be my third pair. I however would be weary of ordering from BB. Do yourself a favor and order from Amazon or some other competitor. The shipping company they use here is horrendous and there is literally no one to take a complaint here at best buy. Unless you're in store they make purchasing anything online extremely difficult.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. I love how you can use it between two different devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. I work in construction and a very loud environment all day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphone works great, had to order a second one for my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can still hear my surroundings with these!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Liw volume

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant get enough volume. Fits well worked ok for golf, but outside hiking and at the gym, i could t get the colume needed.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service to learn of their return policy. Thanks! AfterShokzCHT

  • Best Buy Employee

    Rated 3 out of 5 stars

    Decent sound

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound isnt as great as id like it to be but not bad for the use case it serves

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    More than just for running

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first headphone that uses bone conduction, and from what I was expecting, it didn’t disappoint. It’s not the “best” sounding headphone out there, but for some use cases it is one of the most useful - so much so that besides running outdoors, I have been reaching out for the OpenRun Pro 2 more often than I initially planned. After using these for the last few weeks under various everyday circumstances, here are some of my observations: Build quality The OpenRun Pro 2 is well built and lightweight and is IP55 rated, so running it in drizzles and getting sweaty is not an issue. The headphone seems to be coated which feels like a rubberized finish, and the headband, even though very thin, is very flexible while retaining its shape. I have tried twisting it in various fashions and also threw them in my backpack where it got squished, but it never lost its shape. From what I have seen in the limited time, I don’t feel like I have to baby it, Comfort Being light-weight, as well as not covering my ear makes this one of the most comfortable feeling headphones I’ve ever used. Being a person with sweaty ears, any over-ear headphones which use leather/pleather are a no-go for me. I always have to switch to velour or other breathable earpads. As for earbuds, even though they are not sweaty, I get ear-hole fatigued after an hour or so. So imagine my happiness when I could use something that neither covers my earlobes, nor gets shoved down my ear canals - I was immediately sold. The only discomfort I felt is after 2-3 hours, I could start to feel that something is sitting on my ear (where the headphone loop rests). Sound quality Now maybe the most important part: how it sounds. Now if I compare my full-fledged over-ear audiophile headphones, or my more sophisticated IEMs, the OpenRun Pro 2 stands no chance, and I feel that is never a fair comparison. Now if I compare it to my other running earbuds, again the fidelity and bass is missing in the OpenRun Pro 2. However, the proper use case may be when those earbuds are working in transparency mode so that ambient sound is present with audio - and from that perspective I felt the Shokz offer something different and better. For podcasts and audiobooks they are more than adequate, and for music I’m satisfied. Compared to some neckband-style “personal speakers”, these are miles ahead. Now Shokz claims that to get better audio performance they have adopted a hybrid approach - along with their unique “bone-conduction” technology, they have “air-conduction” units that take care of the bassy part of the audio spectrum. And compared to my previous (limited) exposure to bone-conduction tech, they are comparatively better. However the rather limited performance at higher volume is still there though I couldn’t feel a lot of annoying vibration that was a hallmark of previous models. The downside of this “hybrid” tech is that there’s some sound leakage to outside - so even though it’s not very clear, others could at least notice that I’m listening to “something”. Calls For calls I found them just OK - they are usable when needed, but in noisy environments I found myself repeating myself from time to time to the other person. Audio from the other side was also just OK - again in noisy situations I had to pump up the volume (only to get blasted by my music when the call ended). Battery life As per the specifications, the OpenRun Pro 2 has a 12 hour battery life, with fast charging. In my regular use case consisting of running and doing indoor chores, I got a bit less, around 8-10 hours. I think the issue may be that when outdoors, to make the audio a bit more legible, I frequently upped the volume, and while indoors I was always connected to both my smartphone and my laptop - these may have some adverse effect on the battery life. Charging for only 5 mins gave me some useful hours of usage, and for 0 to 100% I typically spent around an hour which is not bad. Connectivity The Shokz OpenRun Pro 2 connects via Bluetooth v5.3, but only supports SBC codec (while used with my Android smartphone). It has multipoint (dual) connectivity which is very convenient (and I use this feature extensively). Controls and App The headphone has 3 physical buttons - the 2 right ones are for power on/off + volume up, with a dedicated volume down button. The left one is a single “multi-purpose” button, located at the temple, and can do a bunch of stuff like play/pause, skip, call accept decline, etc. So all the basics are covered, and the placement of the buttons are easy to remember with use. The Shokz app available from Play/App store provides some additional tweaks - most importantly the EQ (including a 5-channel custom EQ). The multipoint feature can be turned off, and there’s a list of all the devices the headphones have been paired to before which is very convenient. I also got an update to the headphones the first time I fired up the app. Conclusion In summary, I am very much impressed with the OpenRun Pro 2. The ability to listen to podcasts and music without losing situational awareness is just phenomenal. With 2 dogs and an infant, I found myself using these headphones indoors as well as outdoors. And when I’m running, even though I had to change the volume quite frequently based on what’s happening, I felt safer and confident now that I’m not losing touch with the outside world. For a lot of use cases, the hit on the audio fidelity is a small sacrifice that I’m happy to pay given to what I’m getting in exchange. Definitely something I’d recommend to all my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. I love it. Everything was so easy and price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones I use them for biking and running

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very competent headphones for outdoor running

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These open-ear Shokz OpenRun Pro 2 headphones are my first product from Shokz. I am an earbud fanatic, and I’m prone to buying products when they first hit the market. I’ve been jogging for decades, and I typically look for products that have advanced ANC to ensure good quality sound when listening to music and audio books. I did know, however, that this open-ear design would not have any noise cancellation. Connecting them to my phone was effortless. Pressing the volume-up/on/off button and holding it for a few seconds was ample to start the Bluetooth pairing process. It only took a few seconds, and the buds were ready to be used. The earpiece on the left side has a tap-to-control button for the headphone’s functions. Tap it once to play/pause/answer call/end call. Tap it twice to skip to the next track/song. Tap it three times to play the previous track/song. If you pause the sound, you can press either the volume up or down buttons to get the battery level. The headphones will inform you of the battery’s status by saying “Battery High”, “Battery Medium”, “Battery Low” or “Charge Me”. This unit’s charging port is on the right side behind the earpiece. It has a removeable cover that hides a USB Type-C port. Two toggle switches are found in front of the charging port for volume up and volume down. The volume up button is also the Power On/Off/Pairing button. If you press the Volume up and Volume down buttons at the same time, this causes the headphones to toggle through the two EQ modes. They are “Standard Mode” and “Vocal Booster Mode”. There are other features available, like pairing to multiple devices. I’ve never needed to do that, so I can’t say how well it works. Still, the ability is there. In my inaugural outside run with the headphones on, I found them very, very light to wear. And the loop that goes over each ear made me feel very comfortable that they would never fall off, and they stayed securely against my head the whole run. Since these headphones are not in-ear or on-ear designed, and they don’t have ANC, I could hear everything going on around me. As a result, I wasn’t vigilantly looking around fearful that someone was going to run me over. I didn’t know if I’d like the open-ear design, but I found that I did. Unlike most of my other buds, I didn’t have to keep re-inserting them into my ears due to perspiration. The Shokz stayed in place perfectly. And the sound being put out by these headphones was more than ample to hear my music despite the din of outdoor noise. My second run the next day was on a treadmill at my local gym. The experience was quite different. There were so many gym-centric sounds to deal with that it was pretty distracting. Like weightlifters loudly dropping their barbells when done. Or hearing the footfalls of the runners on either side of me on treadmills. And then there were people loudly talking over the wall mounted TV sets or music playing throughout the facility. Despite all these distractions, the experience wasn’t horrible. The sound quality was surprisingly good irrespective of whether I was listening to music or an audio book. Oh, and the headphones and the glasses I wear were able to coexist without issue. While I am going to give these a 5-star review for outside running, and I think it’s a well-deserved rating.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great sound, spatial awareness and safety in mind.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Shokz OpenRun Pro 2 headphones are phenomenal! They are a newly upgraded version of Shokz’ in the bone conduction headphone lineup, created specifically for sports, training, and the all-around active enthusiast in mind. Sound Quality The first and foremost importance in any headphones. In my opinion this is what cuts the mustard for any headphones, and they need to sound good, or I’m not interested. These do not disappoint. These OpenRun Pro 2 headphones sound great even through rough motions, workouts, or any activities that may tend dislodge other sport headphones. The bone conduction technology transmits sound through your cheekbones, allowing you to hear your surroundings while listening to music or podcasts. I really like this feature and it makes me feel more confident while on an outdoor run or working out in a busy gym where hearing the surrounding sounds/noises/talking/warnings can impact my workout and safety. Highs are high and deep rich bass throughout their frequency response. Quite impressive bass response and surprisingly robust for bone conduction headphones. The open-ear design does result in some top volume loss compared to traditional in-ear headphones, but this is a fair trade-off for the increased awareness and confidence they afford. Design and Comfort These headphones maintain Shokz’ signature design with a lightweight titanium frame, making it flexible and durable. The headphones rest comfortably on the cheekbones, leaving your ears open, which, as I mentioned, really works great and makes a difference in situational awareness during outdoor activities or anytime you need to hear things going on around you. The fit is secure, even during intense workouts, and the wraparound design ensures they stay in place throughout any activities I’m doing. Battery Life Excellent battery life, offering an impressive 10 hours of continuous playback on a single charge, giving them much more endurance than I could ever try to challenge with my workouts. They also offer a quick charge feature which will provide about 90 minutes of use from just a quick 5 minutes of charging. Connectivity and Controls The headphones use Bluetooth 5.2, giving them a stable connection with minimal to no latency. Pairing is simple and straightforward. They support a nifty multipoint pairing feature which allows you to connect to two devices simultaneously if so desired. The buttons on the frame are easy to navigate and access, even while on the move. These include typical music, volume, and phone controls without needing to reach for your actual phone. Water Resistance These headphones have a standard IP55 rating, making them resistant to sweat, dust, and rain, so they’re suitable for pretty much any activities indoor or outdoor, just not swimming. Conclusion I’ve really enjoyed using these Shokz OpenRun Pro 2 headphones. They are definitely an great choice for fitness oriented athletes and active individuals who prioritize comfort and maintaining safe surroundings.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound great, microphone sucks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved my openrun pro while they worked, less than two months. I was excited to see the openrun pro 2 had a usb c. But wad disappointed with the increased size and terrible microphone. Wouldn’t recommend either pair

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well but if you are riding a mower not so much.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Super Comfy, Stay put, Great sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Shokz OpenRun Pro 2 headphones. I needed something that I could use during workouts without having to worry about them working their way loose and falling out mid set or run. I guess my ears are weird, because I can't find anything that stays put...until now. These headphones are super lightweight and very flexible. They are the most comfortable workout setup I've owned. Sound quality is fantastic. Plenty of high and mid. I was surprised at the level of low I can get out of such a small package. It's obviously not going to be like full over the ear units with larger drivers, but for this size, I'm very impressed. I actually have the bass turned down a bit just to keep the sound ultra clear. I think you will be able to get whatever you want out of these headphones. Operating is very simple. There are volume up and down buttons, with one of them doubling as power and pair. There is one multi function button on the left ear piece that you use to pause/play, answer/hang up calls, skip, and repeat. It's a physical button, so you have tactile feedback. While I like most of the touch sensitive stuff on the market, I have to admit that an actual button is kind of nice. The companion app on my phone is very basic. To some, that might seem like the wrong direction. I, however, prefer simplicity over a ton of gimmicky features that I'll never use. I have my choice of 4 preset EQ bundles. They each have their place depending on what you are listening to. I ended up creating my own custom EQ that I really enjoy. It's very simple to do. Beyond that, you can control multi device pairing and play/pause, etc if you don't want to use the buttons on the phones or your native music app. That's it. Very streamlined with only what you need. The case is nice. It a simple zipper case that is very lightweight. It has a molded interior so they aren't knocking around in the case when carried. A USB charging cable is included, but you need your own brick if you don't have USB power nearby from a laptop or whatever. Ya...I really do like this setup a lot. It stays put, sounds great, and it super easy to operate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are cool and okay. I have made the mistake of going from the openairs to these. The openair sound have better sound and louder. Of course these sound better than the open com 2.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No help for my ear pain.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to see if I could reduce the ear pain that I was experiencing by using over the head headphones. These bone conduction headphones made by ear pain worse.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best in class

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz open run pro 2 are truly premium bone conduction sports headphones that deliver great sound quality. Running with headphones has always been the bane of my existence. From the time of wired headphones to ever the ear headphones to in ear bluetooth headphones, I was never able to find a headphone that did not interfere with my run. I have also tried a different mainstream brand of bone conduction headphones however they were not comfortable to wear at all. As soon as I opened the box and the carrying case for the Shokz open run pro 2 I knew that I had a high quality product in my hands. The headphone were very easy to pair with my iPhone and they immediately showed a 80% charge. As soon as you start listening to music you find it hard to believe that people standing next to you can't hear much of what is coming out of the headphones. The sound quality makes it feel like I am wearing my in ear Bluetooth headphones. There was not 1 instance during my run where I had to specifically stop to adjust my headphones because they fell off or felt like they were going to fall off. They are so light that you may even forget that they are there on longer runs. I usually have to remove my AirPods once during my run because they start to become uncomfortable after long runs. The battery life should last you well over 12 hours as I am still waiting to charge them for the first time. The headphones can be charged via the USB c port. The headphones are IP55 water resistant so there is no need to worry about them shorting out from sweat. Phone calls sound very clear with adequate amounts of noise cancellation on your runs. I would definitely recommend the Shokz open run 2 pro headphones to anyone looking for new running headphones

  • Rated 1 out of 5 stars

    Poor audio quality/poor Bluetooth connectivity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound and bass. I felt like I was in a 90s car. When someone replaces the blown out speaker with a home stereo speaker. Also very difficult to connect to my phone. Took me like 20 minutes to connect. Even with bestbuy employee helping me.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Javier- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely Perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely amazed at how perfect (for me anyways) the Shokz OpenRun Pro 2 headphones are. For those times when you need to still be aware of your surroundings such as running or walking, these are the best way to go. They are very lightweight yet feel well made. The controls are kept simple to use and understand. The fact that they use a USB-C port to charge is great. Please let the days of propriety or micro USB ports be a thing of the past for everything! Battery life is great. Rated as being 12 hours on a full charge, I would say that is accurate. When you are using these for a run, you should easily get 3-5 days out of a charge. When running, I’ve found they stay in place very well. Granted, that can vary from runner to runner. But I’ve found the tension to be very good without causing any discomfort or falling off and I have a big head. When I use them for a walk I almost forget I’m wearing them. As for sound quality, it is the best I’ve heard in bone conducting headphones. Clear sound with plenty of kick. Probably not quite as good as the best in-ear premium buds, but very close to it. Considering there is bound to be a little trade off from them not being directly in your ear I find the sound to still be impressive. If you have never used bone conducting headphones and are concerned the sound won’t be good, there is no need to worry. Overall these are a great option for anytime you want premium sound while still being able to be aware of your surroundings.

    I would recommend this to a friend