Customer Ratings & Reviews
- Model:
- S820-ST-OR-US
- |
- SKU:
- 6589369
Customer reviews
Rating 4.6 out of 5 stars with 877 reviews
(877 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the OpenRun Pro 2 Wireless Headphones' sound quality, comfort, and battery life. Many appreciate the comfortable fit, lightweight design, and convenient connectivity. Some customers mentioned the volume not being high enough, while others noted the reduced vibration from bone conduction.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Ehhhhhh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worse than the cheaper one. Can barely tell the difference in audio quality other than its a bit louder
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. The comfort for me is terrible. They become uncomfortable within 1/2 hour. There is no adjustment for different head and ear sizes. I couldn't imagine using these will running.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience, and we greatly appreciate your feedback. Some customers find that the OpenRun Mini provides a more snug fit and less stress on the back of the ears. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
Rated 5 out of 5 stars
I love this headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I love how you can use it between two different devices.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband, he loves them!
I would recommend this to a friendRated 2 out of 5 stars
Buy somewhere else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product. This would be my third pair. I however would be weary of ordering from BB. Do yourself a favor and order from Amazon or some other competitor. The shipping company they use here is horrendous and there is literally no one to take a complaint here at best buy. Unless you're in store they make purchasing anything online extremely difficult.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful. I work in construction and a very loud environment all day.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphone works great, had to order a second one for my wife
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
OG headphones are better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok, I prefer the OG shokz. The sound quality isnt the same as the OG's they sound more like open earbuds and the battery life isnt as good either.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can still hear my surroundings with these!
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend- Pros mentioned:FitCons mentioned:Volume
Rated 1 out of 5 stars
Liw volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get enough volume. Fits well worked ok for golf, but outside hiking and at the gym, i could t get the colume needed.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service to learn of their return policy. Thanks!
Rated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. I love it. Everything was so easy and price.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
Decent sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isnt as great as id like it to be but not bad for the use case it serves
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
More than just for running
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first headphone that uses bone conduction, and from what I was expecting, it didn’t disappoint. It’s not the “best” sounding headphone out there, but for some use cases it is one of the most useful - so much so that besides running outdoors, I have been reaching out for the OpenRun Pro 2 more often than I initially planned. After using these for the last few weeks under various everyday circumstances, here are some of my observations: Build quality The OpenRun Pro 2 is well built and lightweight and is IP55 rated, so running it in drizzles and getting sweaty is not an issue. The headphone seems to be coated which feels like a rubberized finish, and the headband, even though very thin, is very flexible while retaining its shape. I have tried twisting it in various fashions and also threw them in my backpack where it got squished, but it never lost its shape. From what I have seen in the limited time, I don’t feel like I have to baby it, Comfort Being light-weight, as well as not covering my ear makes this one of the most comfortable feeling headphones I’ve ever used. Being a person with sweaty ears, any over-ear headphones which use leather/pleather are a no-go for me. I always have to switch to velour or other breathable earpads. As for earbuds, even though they are not sweaty, I get ear-hole fatigued after an hour or so. So imagine my happiness when I could use something that neither covers my earlobes, nor gets shoved down my ear canals - I was immediately sold. The only discomfort I felt is after 2-3 hours, I could start to feel that something is sitting on my ear (where the headphone loop rests). Sound quality Now maybe the most important part: how it sounds. Now if I compare my full-fledged over-ear audiophile headphones, or my more sophisticated IEMs, the OpenRun Pro 2 stands no chance, and I feel that is never a fair comparison. Now if I compare it to my other running earbuds, again the fidelity and bass is missing in the OpenRun Pro 2. However, the proper use case may be when those earbuds are working in transparency mode so that ambient sound is present with audio - and from that perspective I felt the Shokz offer something different and better. For podcasts and audiobooks they are more than adequate, and for music I’m satisfied. Compared to some neckband-style “personal speakers”, these are miles ahead. Now Shokz claims that to get better audio performance they have adopted a hybrid approach - along with their unique “bone-conduction” technology, they have “air-conduction” units that take care of the bassy part of the audio spectrum. And compared to my previous (limited) exposure to bone-conduction tech, they are comparatively better. However the rather limited performance at higher volume is still there though I couldn’t feel a lot of annoying vibration that was a hallmark of previous models. The downside of this “hybrid” tech is that there’s some sound leakage to outside - so even though it’s not very clear, others could at least notice that I’m listening to “something”. Calls For calls I found them just OK - they are usable when needed, but in noisy environments I found myself repeating myself from time to time to the other person. Audio from the other side was also just OK - again in noisy situations I had to pump up the volume (only to get blasted by my music when the call ended). Battery life As per the specifications, the OpenRun Pro 2 has a 12 hour battery life, with fast charging. In my regular use case consisting of running and doing indoor chores, I got a bit less, around 8-10 hours. I think the issue may be that when outdoors, to make the audio a bit more legible, I frequently upped the volume, and while indoors I was always connected to both my smartphone and my laptop - these may have some adverse effect on the battery life. Charging for only 5 mins gave me some useful hours of usage, and for 0 to 100% I typically spent around an hour which is not bad. Connectivity The Shokz OpenRun Pro 2 connects via Bluetooth v5.3, but only supports SBC codec (while used with my Android smartphone). It has multipoint (dual) connectivity which is very convenient (and I use this feature extensively). Controls and App The headphone has 3 physical buttons - the 2 right ones are for power on/off + volume up, with a dedicated volume down button. The left one is a single “multi-purpose” button, located at the temple, and can do a bunch of stuff like play/pause, skip, call accept decline, etc. So all the basics are covered, and the placement of the buttons are easy to remember with use. The Shokz app available from Play/App store provides some additional tweaks - most importantly the EQ (including a 5-channel custom EQ). The multipoint feature can be turned off, and there’s a list of all the devices the headphones have been paired to before which is very convenient. I also got an update to the headphones the first time I fired up the app. Conclusion In summary, I am very much impressed with the OpenRun Pro 2. The ability to listen to podcasts and music without losing situational awareness is just phenomenal. With 2 dogs and an infant, I found myself using these headphones indoors as well as outdoors. And when I’m running, even though I had to change the volume quite frequently based on what’s happening, I felt safer and confident now that I’m not losing touch with the outside world. For a lot of use cases, the hit on the audio fidelity is a small sacrifice that I’m happy to pay given to what I’m getting in exchange. Definitely something I’d recommend to all my friends.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend Rated 5 out of 5 stars
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones I use them for biking and running
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 2 out of 5 stars
Spund good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound decent but dont like how they feel with glasses and a hat
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friendBrand response from AfterShokz
Posted .Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Very competent headphones for outdoor running
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These open-ear Shokz OpenRun Pro 2 headphones are my first product from Shokz. I am an earbud fanatic, and I’m prone to buying products when they first hit the market. I’ve been jogging for decades, and I typically look for products that have advanced ANC to ensure good quality sound when listening to music and audio books. I did know, however, that this open-ear design would not have any noise cancellation. Connecting them to my phone was effortless. Pressing the volume-up/on/off button and holding it for a few seconds was ample to start the Bluetooth pairing process. It only took a few seconds, and the buds were ready to be used. The earpiece on the left side has a tap-to-control button for the headphone’s functions. Tap it once to play/pause/answer call/end call. Tap it twice to skip to the next track/song. Tap it three times to play the previous track/song. If you pause the sound, you can press either the volume up or down buttons to get the battery level. The headphones will inform you of the battery’s status by saying “Battery High”, “Battery Medium”, “Battery Low” or “Charge Me”. This unit’s charging port is on the right side behind the earpiece. It has a removeable cover that hides a USB Type-C port. Two toggle switches are found in front of the charging port for volume up and volume down. The volume up button is also the Power On/Off/Pairing button. If you press the Volume up and Volume down buttons at the same time, this causes the headphones to toggle through the two EQ modes. They are “Standard Mode” and “Vocal Booster Mode”. There are other features available, like pairing to multiple devices. I’ve never needed to do that, so I can’t say how well it works. Still, the ability is there. In my inaugural outside run with the headphones on, I found them very, very light to wear. And the loop that goes over each ear made me feel very comfortable that they would never fall off, and they stayed securely against my head the whole run. Since these headphones are not in-ear or on-ear designed, and they don’t have ANC, I could hear everything going on around me. As a result, I wasn’t vigilantly looking around fearful that someone was going to run me over. I didn’t know if I’d like the open-ear design, but I found that I did. Unlike most of my other buds, I didn’t have to keep re-inserting them into my ears due to perspiration. The Shokz stayed in place perfectly. And the sound being put out by these headphones was more than ample to hear my music despite the din of outdoor noise. My second run the next day was on a treadmill at my local gym. The experience was quite different. There were so many gym-centric sounds to deal with that it was pretty distracting. Like weightlifters loudly dropping their barbells when done. Or hearing the footfalls of the runners on either side of me on treadmills. And then there were people loudly talking over the wall mounted TV sets or music playing throughout the facility. Despite all these distractions, the experience wasn’t horrible. The sound quality was surprisingly good irrespective of whether I was listening to music or an audio book. Oh, and the headphones and the glasses I wear were able to coexist without issue. While I am going to give these a 5-star review for outside running, and I think it’s a well-deserved rating.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Great sound, spatial awareness and safety in mind.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Shokz OpenRun Pro 2 headphones are phenomenal! They are a newly upgraded version of Shokz’ in the bone conduction headphone lineup, created specifically for sports, training, and the all-around active enthusiast in mind. Sound Quality The first and foremost importance in any headphones. In my opinion this is what cuts the mustard for any headphones, and they need to sound good, or I’m not interested. These do not disappoint. These OpenRun Pro 2 headphones sound great even through rough motions, workouts, or any activities that may tend dislodge other sport headphones. The bone conduction technology transmits sound through your cheekbones, allowing you to hear your surroundings while listening to music or podcasts. I really like this feature and it makes me feel more confident while on an outdoor run or working out in a busy gym where hearing the surrounding sounds/noises/talking/warnings can impact my workout and safety. Highs are high and deep rich bass throughout their frequency response. Quite impressive bass response and surprisingly robust for bone conduction headphones. The open-ear design does result in some top volume loss compared to traditional in-ear headphones, but this is a fair trade-off for the increased awareness and confidence they afford. Design and Comfort These headphones maintain Shokz’ signature design with a lightweight titanium frame, making it flexible and durable. The headphones rest comfortably on the cheekbones, leaving your ears open, which, as I mentioned, really works great and makes a difference in situational awareness during outdoor activities or anytime you need to hear things going on around you. The fit is secure, even during intense workouts, and the wraparound design ensures they stay in place throughout any activities I’m doing. Battery Life Excellent battery life, offering an impressive 10 hours of continuous playback on a single charge, giving them much more endurance than I could ever try to challenge with my workouts. They also offer a quick charge feature which will provide about 90 minutes of use from just a quick 5 minutes of charging. Connectivity and Controls The headphones use Bluetooth 5.2, giving them a stable connection with minimal to no latency. Pairing is simple and straightforward. They support a nifty multipoint pairing feature which allows you to connect to two devices simultaneously if so desired. The buttons on the frame are easy to navigate and access, even while on the move. These include typical music, volume, and phone controls without needing to reach for your actual phone. Water Resistance These headphones have a standard IP55 rating, making them resistant to sweat, dust, and rain, so they’re suitable for pretty much any activities indoor or outdoor, just not swimming. Conclusion I’ve really enjoyed using these Shokz OpenRun Pro 2 headphones. They are definitely an great choice for fitness oriented athletes and active individuals who prioritize comfort and maintaining safe surroundings.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend Rated 3 out of 5 stars
Difficult to turn on and sync poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes many many tried to sync it to my new tv i bought. And if i dont plug it in everytine after using, it will die and not turn on
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Not bad, still on the quiet side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do the job to allow me to use these for work. At max volume they are loud enough to hear, but in a loud welding shop far from ideal.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 3 out of 5 stars
Sound great, microphone sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved my openrun pro while they worked, less than two months. I was excited to see the openrun pro 2 had a usb c. But wad disappointed with the increased size and terrible microphone. Wouldn’t recommend either pair
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friend


















