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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 4.6 out of 5 stars with 877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the OpenRun Pro 2 Wireless Headphones' sound quality, comfort, and battery life. Many appreciate the comfortable fit, lightweight design, and convenient connectivity. Some customers mentioned the volume not being high enough, while others noted the reduced vibration from bone conduction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 877 reviews
  • Rated 1 out of 5 stars

    Not a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. Lots of friends had been raving about the headphones, especially as runners but I just didn’t like them. They would shift a lot which was super annoying. I wanted to give them a chance because of safety but whenever I’d pass busy streets, which was 50% of the time given I live in Los Angeles, I couldn’t really hear anything.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Stephanie- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Super Comfy, Stay put, Great sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Shokz OpenRun Pro 2 headphones. I needed something that I could use during workouts without having to worry about them working their way loose and falling out mid set or run. I guess my ears are weird, because I can't find anything that stays put...until now. These headphones are super lightweight and very flexible. They are the most comfortable workout setup I've owned. Sound quality is fantastic. Plenty of high and mid. I was surprised at the level of low I can get out of such a small package. It's obviously not going to be like full over the ear units with larger drivers, but for this size, I'm very impressed. I actually have the bass turned down a bit just to keep the sound ultra clear. I think you will be able to get whatever you want out of these headphones. Operating is very simple. There are volume up and down buttons, with one of them doubling as power and pair. There is one multi function button on the left ear piece that you use to pause/play, answer/hang up calls, skip, and repeat. It's a physical button, so you have tactile feedback. While I like most of the touch sensitive stuff on the market, I have to admit that an actual button is kind of nice. The companion app on my phone is very basic. To some, that might seem like the wrong direction. I, however, prefer simplicity over a ton of gimmicky features that I'll never use. I have my choice of 4 preset EQ bundles. They each have their place depending on what you are listening to. I ended up creating my own custom EQ that I really enjoy. It's very simple to do. Beyond that, you can control multi device pairing and play/pause, etc if you don't want to use the buttons on the phones or your native music app. That's it. Very streamlined with only what you need. The case is nice. It a simple zipper case that is very lightweight. It has a molded interior so they aren't knocking around in the case when carried. A USB charging cable is included, but you need your own brick if you don't have USB power nearby from a laptop or whatever. Ya...I really do like this setup a lot. It stays put, sounds great, and it super easy to operate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are too big for my ears, like most EarPods I have tried

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well but if you are riding a mower not so much.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are cool and okay. I have made the mistake of going from the openairs to these. The openair sound have better sound and louder. Of course these sound better than the open com 2.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No help for my ear pain.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to see if I could reduce the ear pain that I was experiencing by using over the head headphones. These bone conduction headphones made by ear pain worse.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After wearing the posts for a while, your head starts to hurt. I don't recommend them for that reason, but as for the rest, they're good, but my head hurt because they fit so tightly to my skull that I couldn't even stand them for half an hour, so I decided to buy another type.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best in class

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz open run pro 2 are truly premium bone conduction sports headphones that deliver great sound quality. Running with headphones has always been the bane of my existence. From the time of wired headphones to ever the ear headphones to in ear bluetooth headphones, I was never able to find a headphone that did not interfere with my run. I have also tried a different mainstream brand of bone conduction headphones however they were not comfortable to wear at all. As soon as I opened the box and the carrying case for the Shokz open run pro 2 I knew that I had a high quality product in my hands. The headphone were very easy to pair with my iPhone and they immediately showed a 80% charge. As soon as you start listening to music you find it hard to believe that people standing next to you can't hear much of what is coming out of the headphones. The sound quality makes it feel like I am wearing my in ear Bluetooth headphones. There was not 1 instance during my run where I had to specifically stop to adjust my headphones because they fell off or felt like they were going to fall off. They are so light that you may even forget that they are there on longer runs. I usually have to remove my AirPods once during my run because they start to become uncomfortable after long runs. The battery life should last you well over 12 hours as I am still waiting to charge them for the first time. The headphones can be charged via the USB c port. The headphones are IP55 water resistant so there is no need to worry about them shorting out from sweat. Phone calls sound very clear with adequate amounts of noise cancellation on your runs. I would definitely recommend the Shokz open run 2 pro headphones to anyone looking for new running headphones

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Meh.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thw sound waa great until onw of the earbuds started to go out 4 days later

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- We're sorry to hear your OpenRun Pro 2 is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved them but unfortunately they made my ears hurt if constantly used

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Sound is to quiet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wayyyyyyyyy to quiet. On a car ride and trying to watch the nfl draft. Sound is so quiet I have to use my phones speakers. Id rather pay for a $20 pair of headphones over these.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Matthew- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Die fast!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too big. Also, they do not have a good battery life. I charge them in the morning, An hour later they're already dying. The sound quality is not bad. However, not for me!

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenRun Pro 2 not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely Perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely amazed at how perfect (for me anyways) the Shokz OpenRun Pro 2 headphones are. For those times when you need to still be aware of your surroundings such as running or walking, these are the best way to go. They are very lightweight yet feel well made. The controls are kept simple to use and understand. The fact that they use a USB-C port to charge is great. Please let the days of propriety or micro USB ports be a thing of the past for everything! Battery life is great. Rated as being 12 hours on a full charge, I would say that is accurate. When you are using these for a run, you should easily get 3-5 days out of a charge. When running, I’ve found they stay in place very well. Granted, that can vary from runner to runner. But I’ve found the tension to be very good without causing any discomfort or falling off and I have a big head. When I use them for a walk I almost forget I’m wearing them. As for sound quality, it is the best I’ve heard in bone conducting headphones. Clear sound with plenty of kick. Probably not quite as good as the best in-ear premium buds, but very close to it. Considering there is bound to be a little trade off from them not being directly in your ear I find the sound to still be impressive. If you have never used bone conducting headphones and are concerned the sound won’t be good, there is no need to worry. Overall these are a great option for anytime you want premium sound while still being able to be aware of your surroundings.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor audio quality/poor Bluetooth connectivity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound and bass. I felt like I was in a 90s car. When someone replaces the blown out speaker with a home stereo speaker. Also very difficult to connect to my phone. Took me like 20 minutes to connect. Even with bestbuy employee helping me.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Javier- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Too small..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is far too small for my head. The microphone pinches really hard against my nose. Or against my lip.. a viable solution is to wear them backwards with the microphone resting on the back of my neck

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi Mike- Shokz here! We're very sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Don’t get the 2nd Gen.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max volume less than previous generation, sound quality seemingly not as good as the first generation.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're very sorry this has been your experience.We highly recommend downloading the Shokz app to customize your listening experience. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Pros mentioned:
    Fit, Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Light & comfortable, decent sound, easy charging

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These OpenRun Pro 2 from Shokz are very lightweight with a minimalistic design. They’re comfortable to wear, even with sunglasses or a bike helmet. They’ve stayed in place securely in position while I walk, run, bike, etc. There’s no uncomfortable squeezing or bouncing/shifting around. Pairing was very easy, and the button layout is intuitive. The headphones support multi-point pairing (connecting to multiple devices simultaneously), but I had to install the Shokz app and enable this feature in the settings before using it. The app also allows for adjusting the EQ settings. Conveniently, there is a USB-C port for charging, so I can use the same cord as other devices and not have to worry about a proprietary connector. The open-ear design is great for running or any other activity where you need to be able to hear what’s going on around you. I also find it more comfortable than having something in my ear, especially for longer runs. As far as sound quality goes, these have come a long way from the first generation of open-ear headphones, and I was pleasantly surprised about how good music sounded through them. Overall, these are a great way to add music to my workouts, and I’m happy with them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Fully Functional With iOS Messaging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device after spending some time with a sales rep discussing the fact that I only wanted a device if it was capable of reading text messages allowed to me when they arrive on my iPhone. The sales rep did some Google searches and reading within their data database and said that this unit had that capability. If it does, I have been unable to figure out how to make that work. I did submit a question to the question and answers section asking for clarification about this feature, but apparently my question has been rejected as it has not appeared in the listing of Q&A items nearly a week after my purchase. In addition to lacking this critical feature, I have found that the audio quality for calls is less than desirable, and rigid structure around the back of my neck interferes with collared shirts and jackets. I will be returning this item.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. In order to have messages read aloud, there is usually a phone setting that requires adjusting. To have text messages read aloud on your iPhone through your headphones, go to your phone's settings, navigate to "Notifications" > "Messages", and then turn on the "Announce Notifications" feature; this will allow Siri to read incoming messages aloud through your connected headphones when you receive them.
      Please reach out to our Customer Happiness Team if you have any other questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Static noise after two weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting to hear noises and buzzing on the left side just after two weeks. Even before this the sound quality was poor but I set my expectation low as it was a bone conduction headphone! Very disappointed! Going to contact Shokz!

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones, as well as ensuring that the latest firmware version has been updated via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    audio issue keeps going unbalanced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mine must be faulty or have a bug. audio starts balanced and then keeps going unbalanced to right side louder than the left side. happens on my android phone and on my iphone.. asking for refund from shokz since return policy passed a few days ago at bestbuy. this is a terrible experience.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro 2. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT