Customer Ratings & Reviews
- Model:
- S820-ST-OR-US
- |
- SKU:
- 6589369
Customer reviews
Rating 4.6 out of 5 stars with 877 reviews
(877 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the OpenRun Pro 2 Wireless Headphones' sound quality, comfort, and battery life. Many appreciate the comfortable fit, lightweight design, and convenient connectivity. Some customers mentioned the volume not being high enough, while others noted the reduced vibration from bone conduction.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not very loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud and bone conduction not as good as prior model. I returned it.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any questions. Thank you!
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Shokz OpenRun Pro 2!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting the Shokz OpenRun Pro 2 was my first venture into open ear bone conduction headphones. I was so excited at the idea of not having my ears full of silicone and hardware. When they arrived, I wasn’t expecting the nice case. I love that they are USB-C. My husband has a proprietary port on his. He isn’t a fan of having to take the additional cable when we travel. Putting them on, the sound is great considering it’s not coming from something halfway down my ear canal! It feels awesome to have my ears not stuffed full and yet still have rich sound coming in. What’s even more cool is that I can hear what is going on around me. I wish I had known they had a mini because I think that would have fit me better. Whenever I get used to new ear buds, they always make my ear canals sore. These cause that same soreness in a different part of my ear, the topmost part of the cartilage. They sit outside of my ear pieces from my glasses and rub just a tiny bit. They don’t cause pain, but they just get a bit sore after a long day of wearing them. Another great part about these is how if they get sore, they sit well if I set them around my neck. I can always move them up if I get a call. I think all of this soreness may have been resolved had I got the mini ones instead. I’ve worn these for days and only charged them twice so I would say the battery life fits my needs very well. All in all, I think these are great open ear headphones that give good sound quality while still hearing everything around me.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend Rated 1 out of 5 stars
Shockz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within one month I would not recommend them to anyone
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here! We're sorry to hear your OpenRun Pro 2 has broken. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Excellent for Runners and more
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bone Conduction technology in a headset. No earbud sticking in your ear uncomfortably, no risk of it falling out and interrupting your run, and a larger item so definitely harder to lose. I have not always been into fitness and running, and I am definitely not your example of a top tier runner. I probably also have a larger frame of body than most, as I used to be over 370 pounds but have lost around 130 in the last few years, and part of that has been running for cardio (in addition to weights and strength training, of course). I run primarily on a treadmill but I do mix in some outdoor runs from time to time and generally aim for 3 to 4 miles at a time. Even when I do a run and then some strength training, workout tends to last no more than an hour and a half. I generally drop about 10% battery power per workout, so battery life I estimate to be around 10 hours. Charge time is very quick as well, generally 30-40 minutes. Sound quality is excellent, more than I would generally expect from a bone conduction headset. If you want noise cancellation though, this is not the choice. Being as it's bone conduction and open ear, you can still somewhat hear things around you, which is nice for running outside to be aware of your surroundings. Overall with the solid battery life, sound quality, and comfort, this is a great option for any athlete regularly running or working out.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money cheaper version has better sound quality
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro 2. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Please reach out to our Customer Happiness Team if you have any questions about your OpenRun Pro 2. Thank you!
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for any runner out there for them being bone, conduction and people saying they want them louder. They get the job done and battery. Life is amazing.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Rated 5 out of 5 stars
great fit and sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound was great and lightweight and great for running
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great workout earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first experience with bone conduction audio and I was pleasantly surprised. The earbuds are pretty straight forward, with a piece sitting on each temple just in front of the ears and another that sits just behind the ears which connects each side by a short cable. For my head the cable sticks out maybe 1/2” from the back of my head. Controls - the right earpiece has two bottoms + and - volume buttons, the + doubles as the power/pairing button. The there is also a USB-C charging port The left earpiece has a single button that functions to start/stop music and answer/end calls (single push) next song (double tap) previous song (triple tap) I was very happy with the sound, bass was adequate, better than I expected with nothing on the ear. I was amazed that those around me couldn’t hear my music even at max volume and very happy with the overall sound quality. My first test was a 20 mile bike ride and the wind noise seemed a little more pronounced then without the Shokz on, but less noticeable than the only other earbuds I’ve tried on the bike. I was still able to easily talk with my buddy while my music was playing. The best benefit was I didn’t seem to get the sweat buildup in my ears I get with in-ear earbuds. I took one call on the bike and was able to have a conversation, but my wife could hear some of the wind noise but said it wasn’t bad. The only knock I have on the OpenRunPro 2’s and the reason for four stars is that they aren’t supported by the Shokz app (at least not yet), but it doesn’t seem there’s anything in the app you can’t do without it. There’s an EQ setting to enhance vocals but the instructions to tell you how to switch EQ settings and the prior version had an option in the app to change the earbud language. Neither are a deal breaker
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
This is the reL deal!! Major improvements & EQ
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the open pro run for 2 years. I was always thonking something was missing!! The upgrades 2 version is the answer!! They sound amazing with clarity, sound balance, and the app has been overhauled to have preset EQ soung options and 2 custon EQ sound presets that fit your listening sound needs! These sound better than ear pods and not irritating you ear canal by being jawbone sound. Be sure to look up how to measure your head to get the propper fit. .
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Quality Sounds you Can’t go wrong with this one
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend Rated 5 out of 5 stars
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredible, and the comfort level is exceptional. I particularly appreciate the ability to enjoy music while staying aware of my surroundings.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend- Cons mentioned:Volume
Rated 4 out of 5 stars
Great for running
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These use traditional speakers in addition to the bone conduction drivers. This allows me to keep my ears uncovered to hear my surroundings, while still clearly listening to podcasts. With previous generations, the bone conduction drivers would buzz against my cheeks at high volumes. The speakers avoid this issue.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Big upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shokz made vast improvements from previous models. This headset is the most refined and sounds alot better than the open run pros.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Cons mentioned:Volume
Rated 5 out of 5 stars
Improved!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A big step up over the pro 1, but volume could be better.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friend Rated 3 out of 5 stars
third time is not a charm, have patience w support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my third pair of shokz, going back to the "aftershokz" branding - my openrun pro (1) gave me exactly what i wanted, exactly what they should be. but i bought best buy exclusive steel blue... one side failed within the two year warranty but guess what? i couldnt get the best buy exclusive steel blue; so i got brighter blue ones.... anyway fast-forward to the release of the openrun pro 2... i make the mistake of buying the best buy exclusive steel blue again... they made it two weeks. connection and charging issues a plenty. warranty my TWO WEEK OLD headset out and CANT GET STEEL BLUE - ive been waiting longer for the warranty exchange than they were in my posession...
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Not water resistant.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be very susceptible to water drops getting into the speaker grills. The sound will distort horribly as if a wire was loose. It also seems to be lacking bass as I was looking to get one of these for working the weights. I have an Openswim and while this Openrun Pro 2 seems to have better highs and meds, it's not as practical. I would probably only use this at a coffee shop or library.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This company is absolutely awful with customer service. I'm trying to find a word worse than awful without swearing, but can't. My headset broke and I called for a warranty replacement. They won't send the replacement until I send the old one back and they receive it. Wait...Your product broke and I'm punished for your mistake by having to wait weeks to get the new one. Oh, and turns out the one they sent me was the wrong model. Again, I have to wait, and they will ship (presumably) the correct one to me, but only after they receive the wrong one back. Further, they can’t send me the headset in the color I previously had. So I have to wait weeks for a headset that isn’t the one I bought.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from AfterShokz
Posted .Hi there- Shokz here! We are very sorry to hear this has been your experience, and we sincerely apologize for any inconvenience this may be causing. Please reach out to our Customer Happiness Team if there's any way we may further assist you. Thank you!


















