Customer Ratings & Reviews
- Model:
- S820-ST-OR-US
- SKU:
- 6589369
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers love the excellent sound quality, comfort, and long battery life of the product. They also appreciate its secure fit, portability, and convenient features like multipoint connectivity, lightweight design, and fast charging, which allows for environmental awareness. However, a common concern among users is that the volume could be better.
This summary was generated by AI based on customer reviews.
Not noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well but if you are riding a mower not so much.
I would recommend this to a friendEhhhhhh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worse than the cheaper one. Can barely tell the difference in audio quality other than its a bit louder
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
- Cons mentioned:Volume
Don’t get the 2nd Gen.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Max volume less than previous generation, sound quality seemingly not as good as the first generation.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry this has been your experience.We highly recommend downloading the Shokz app to customize your listening experience. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thanks!
- Pros mentioned:Fit, Sound quality
Light & comfortable, decent sound, easy charging
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These OpenRun Pro 2 from Shokz are very lightweight with a minimalistic design. They’re comfortable to wear, even with sunglasses or a bike helmet. They’ve stayed in place securely in position while I walk, run, bike, etc. There’s no uncomfortable squeezing or bouncing/shifting around. Pairing was very easy, and the button layout is intuitive. The headphones support multi-point pairing (connecting to multiple devices simultaneously), but I had to install the Shokz app and enable this feature in the settings before using it. The app also allows for adjusting the EQ settings. Conveniently, there is a USB-C port for charging, so I can use the same cord as other devices and not have to worry about a proprietary connector. The open-ear design is great for running or any other activity where you need to be able to hear what’s going on around you. I also find it more comfortable than having something in my ear, especially for longer runs. As far as sound quality goes, these have come a long way from the first generation of open-ear headphones, and I was pleasantly surprised about how good music sounded through them. Overall, these are a great way to add music to my workouts, and I’m happy with them.
I would recommend this to a friend They are ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them but unfortunately they made my ears hurt if constantly used
No, I would not recommend this to a frienduncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After wearing the posts for a while, your head starts to hurt. I don't recommend them for that reason, but as for the rest, they're good, but my head hurt because they fit so tightly to my skull that I couldn't even stand them for half an hour, so I decided to buy another type.
No, I would not recommend this to a friend- Cons mentioned:Volume
Sound is to quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wayyyyyyyyy to quiet. On a car ride and trying to watch the nfl draft. Sound is so quiet I have to use my phones speakers. Id rather pay for a $20 pair of headphones over these.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Matthew- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
These headphones have very poor sound quality; plu
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't what I expected; it doesn't compete with Apple at all. It lacks noise cancellation, and the sound quality is terrible in noisy environments. Don't waste your money.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to earn of their return policy. All Shokz also come with a two-year warranty. Please visit our Shokz site to submit a warranty claim. Thank you!
Wont last
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one of these six months ago and right now the buttons are already fading and not responding.Even with very little use and only using them on weekends.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello- Shokz here! We're sorry to hear this has been your experience. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Not Fully Functional With iOS Messaging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this device after spending some time with a sales rep discussing the fact that I only wanted a device if it was capable of reading text messages allowed to me when they arrive on my iPhone. The sales rep did some Google searches and reading within their data database and said that this unit had that capability. If it does, I have been unable to figure out how to make that work. I did submit a question to the question and answers section asking for clarification about this feature, but apparently my question has been rejected as it has not appeared in the listing of Q&A items nearly a week after my purchase. In addition to lacking this critical feature, I have found that the audio quality for calls is less than desirable, and rigid structure around the back of my neck interferes with collared shirts and jackets. I will be returning this item.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're sorry to hear this has been your experience. In order to have messages read aloud, there is usually a phone setting that requires adjusting. To have text messages read aloud on your iPhone through your headphones, go to your phone's settings, navigate to "Notifications" > "Messages", and then turn on the "Announce Notifications" feature; this will allow Siri to read incoming messages aloud through your connected headphones when you receive them.
Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
- Pros mentioned:Sound quality
Die fast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big. Also, they do not have a good battery life. I charge them in the morning, An hour later they're already dying. The sound quality is not bad. However, not for me!
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello -Shokz here! We're sorry to hear your OpenRun Pro 2 not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery life, frequent disconnects, not worth the money or time
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as other brands. But they work as advertised
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. Please reach out to our Customer Happiness Team if you have any questions. Thanks!
Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Lots of friends had been raving about the headphones, especially as runners but I just didn’t like them. They would shift a lot which was super annoying. I wanted to give them a chance because of safety but whenever I’d pass busy streets, which was 50% of the time given I live in Los Angeles, I couldn’t really hear anything.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Stephanie- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
No bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good in store but when I used at home it has no bass
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues.
1. Turn Off Volume Limit Settings
For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature.
For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit.
For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them.
2. Adjust EQ Settings
Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode.
If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Don’t waste the money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband on January 21, 2026 and they stopped working February 11, 2026. Best Buy chose not to do anything and would not provide any help on warranty information.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Ashley -Shokz here! We're very sorry to hear this has been your experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Once on our website, click "Support" and "Warranty Claim". *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
- Cons mentioned:Volume
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is poor and noise leaks and everyone around you can hear. But sound quality is so poor The volume has to be very loud to hear It.
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi Jeff- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service to learn of their return policy. Thanks!
Great product butttt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but too small for my head, would be great if they made a slighty larger one. Good product but will be returning. Also found they are cheaper by $20 on amazon
I would recommend this to a friendBrand response from Shokz
Posted .Hi Cameron- Shokz here! We're sorry to hear you were not completely satisfied with the fit of your OpenRun Pro 2. Our OpenFit 2 has no headband, and may be a more comfortable fit for you! Please reach out to our Customer Happiness Team if you have any questions. Thank you!
- Pros mentioned:Battery life, Sound quality
Great sound, spatial awareness and safety in mind.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Shokz OpenRun Pro 2 headphones are phenomenal! They are a newly upgraded version of Shokz’ in the bone conduction headphone lineup, created specifically for sports, training, and the all-around active enthusiast in mind. Sound Quality The first and foremost importance in any headphones. In my opinion this is what cuts the mustard for any headphones, and they need to sound good, or I’m not interested. These do not disappoint. These OpenRun Pro 2 headphones sound great even through rough motions, workouts, or any activities that may tend dislodge other sport headphones. The bone conduction technology transmits sound through your cheekbones, allowing you to hear your surroundings while listening to music or podcasts. I really like this feature and it makes me feel more confident while on an outdoor run or working out in a busy gym where hearing the surrounding sounds/noises/talking/warnings can impact my workout and safety. Highs are high and deep rich bass throughout their frequency response. Quite impressive bass response and surprisingly robust for bone conduction headphones. The open-ear design does result in some top volume loss compared to traditional in-ear headphones, but this is a fair trade-off for the increased awareness and confidence they afford. Design and Comfort These headphones maintain Shokz’ signature design with a lightweight titanium frame, making it flexible and durable. The headphones rest comfortably on the cheekbones, leaving your ears open, which, as I mentioned, really works great and makes a difference in situational awareness during outdoor activities or anytime you need to hear things going on around you. The fit is secure, even during intense workouts, and the wraparound design ensures they stay in place throughout any activities I’m doing. Battery Life Excellent battery life, offering an impressive 10 hours of continuous playback on a single charge, giving them much more endurance than I could ever try to challenge with my workouts. They also offer a quick charge feature which will provide about 90 minutes of use from just a quick 5 minutes of charging. Connectivity and Controls The headphones use Bluetooth 5.2, giving them a stable connection with minimal to no latency. Pairing is simple and straightforward. They support a nifty multipoint pairing feature which allows you to connect to two devices simultaneously if so desired. The buttons on the frame are easy to navigate and access, even while on the move. These include typical music, volume, and phone controls without needing to reach for your actual phone. Water Resistance These headphones have a standard IP55 rating, making them resistant to sweat, dust, and rain, so they’re suitable for pretty much any activities indoor or outdoor, just not swimming. Conclusion I’ve really enjoyed using these Shokz OpenRun Pro 2 headphones. They are definitely an great choice for fitness oriented athletes and active individuals who prioritize comfort and maintaining safe surroundings.
I would recommend this to a friend - Cons mentioned:Volume
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these because the volume is not high enough to actually feel the bass and the sound quality is terrible
No, I would not recommend this to a friend