Customer Ratings & Reviews
- Model:
- S820-ST-SR-US-326
- |
- SKU:
- 6629560
Customer reviews
Rating 4.6 out of 5 stars with 1074 reviews
(1,074 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones for their excellent sound quality, comfort, and great battery life. Many appreciate the fit, lightweight design, and multipoint connectivity. Some customers feel the volume could be higher, while others note the vibration from bone conduction has been reduced. Overall, these headphones are favored for sports and everyday use due to their awareness feature, portability, and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Not for phone calls
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is GARBAGE!!!!! These are great for listening to podcasts and other video clip watching. You can still hear around you. I like the Multipairing feature in the app. If you are connected to your phone you can open the Shokz app and trigger pairing to a laptop or Roku or other device at the same time. Very handy to listen to TV late at night when others are sleeping. The part that is really bad is the call quality. Callers say that they cannot hear you, or you are in a tunnel. It is really bad, worse if there is background noise. I even tested using a recording app on my phone. The Shokz sounds terrible, and switching them off and turning on my Jabra Elite Active Gen 2 earbuds, and doing another recording, sounds like a professional microphone and is clear and easy to understand. Shokz doesn't know how to put a microphone in a product, these are terrible if you want to make calls.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website to submit a claim. Thank you!
Rated 5 out of 5 stars
Shokz 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the gym or just everyday use. Definitely recommend.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friendRated 5 out of 5 stars
Headphones for Working Out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice working out headphones. Able to use while playing tennis and was still able to play.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
Not for large heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used shockz back when thet first came out and they actually fit my head. These are so small (standard, not the mini) that when I lift up my head, the speakers go into my ears and everything gets jacked up and almost fall off. I have a big head. Size 8 hat. I wish they made the older Shockz.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendRated 5 out of 5 stars
Headphones are gold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely rocking amazing waterproof headphones no ear pain in heaven
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friendRated 5 out of 5 stars
Shoks headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality headset. Worth the buy. Its a great tool for the gym
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
I would recommend this to a friendRated 5 out of 5 stars
I love this headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. I love how you can use it between two different devices.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my husband, he loves them!
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
I would recommend this to a friendRated 5 out of 5 stars
Great buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful. I work in construction and a very loud environment all day.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. The comfort for me is terrible. They become uncomfortable within 1/2 hour. There is no adjustment for different head and ear sizes. I couldn't imagine using these will running.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience, and we greatly appreciate your feedback. Some customers find that the OpenRun Mini provides a more snug fit and less stress on the back of the ears. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
Rated 5 out of 5 stars
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphone works great, had to order a second one for my wife
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
Too big for my skinny head.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good-ish but it would be better if it had an adjustable thing in the back coz its too big on my head.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that I can still hear my surroundings with these!
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 2 out of 5 stars
Buy somewhere else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product. This would be my third pair. I however would be weary of ordering from BB. Do yourself a favor and order from Amazon or some other competitor. The shipping company they use here is horrendous and there is literally no one to take a complaint here at best buy. Unless you're in store they make purchasing anything online extremely difficult.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. I love it. Everything was so easy and price.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 3 out of 5 stars
OG headphones are better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are ok, I prefer the OG shokz. The sound quality isnt the same as the OG's they sound more like open earbuds and the battery life isnt as good either.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Orange
No, I would not recommend this to a friend- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
More than just for running
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first headphone that uses bone conduction, and from what I was expecting, it didn’t disappoint. It’s not the “best” sounding headphone out there, but for some use cases it is one of the most useful - so much so that besides running outdoors, I have been reaching out for the OpenRun Pro 2 more often than I initially planned. After using these for the last few weeks under various everyday circumstances, here are some of my observations: Build quality The OpenRun Pro 2 is well built and lightweight and is IP55 rated, so running it in drizzles and getting sweaty is not an issue. The headphone seems to be coated which feels like a rubberized finish, and the headband, even though very thin, is very flexible while retaining its shape. I have tried twisting it in various fashions and also threw them in my backpack where it got squished, but it never lost its shape. From what I have seen in the limited time, I don’t feel like I have to baby it, Comfort Being light-weight, as well as not covering my ear makes this one of the most comfortable feeling headphones I’ve ever used. Being a person with sweaty ears, any over-ear headphones which use leather/pleather are a no-go for me. I always have to switch to velour or other breathable earpads. As for earbuds, even though they are not sweaty, I get ear-hole fatigued after an hour or so. So imagine my happiness when I could use something that neither covers my earlobes, nor gets shoved down my ear canals - I was immediately sold. The only discomfort I felt is after 2-3 hours, I could start to feel that something is sitting on my ear (where the headphone loop rests). Sound quality Now maybe the most important part: how it sounds. Now if I compare my full-fledged over-ear audiophile headphones, or my more sophisticated IEMs, the OpenRun Pro 2 stands no chance, and I feel that is never a fair comparison. Now if I compare it to my other running earbuds, again the fidelity and bass is missing in the OpenRun Pro 2. However, the proper use case may be when those earbuds are working in transparency mode so that ambient sound is present with audio - and from that perspective I felt the Shokz offer something different and better. For podcasts and audiobooks they are more than adequate, and for music I’m satisfied. Compared to some neckband-style “personal speakers”, these are miles ahead. Now Shokz claims that to get better audio performance they have adopted a hybrid approach - along with their unique “bone-conduction” technology, they have “air-conduction” units that take care of the bassy part of the audio spectrum. And compared to my previous (limited) exposure to bone-conduction tech, they are comparatively better. However the rather limited performance at higher volume is still there though I couldn’t feel a lot of annoying vibration that was a hallmark of previous models. The downside of this “hybrid” tech is that there’s some sound leakage to outside - so even though it’s not very clear, others could at least notice that I’m listening to “something”. Calls For calls I found them just OK - they are usable when needed, but in noisy environments I found myself repeating myself from time to time to the other person. Audio from the other side was also just OK - again in noisy situations I had to pump up the volume (only to get blasted by my music when the call ended). Battery life As per the specifications, the OpenRun Pro 2 has a 12 hour battery life, with fast charging. In my regular use case consisting of running and doing indoor chores, I got a bit less, around 8-10 hours. I think the issue may be that when outdoors, to make the audio a bit more legible, I frequently upped the volume, and while indoors I was always connected to both my smartphone and my laptop - these may have some adverse effect on the battery life. Charging for only 5 mins gave me some useful hours of usage, and for 0 to 100% I typically spent around an hour which is not bad. Connectivity The Shokz OpenRun Pro 2 connects via Bluetooth v5.3, but only supports SBC codec (while used with my Android smartphone). It has multipoint (dual) connectivity which is very convenient (and I use this feature extensively). Controls and App The headphone has 3 physical buttons - the 2 right ones are for power on/off + volume up, with a dedicated volume down button. The left one is a single “multi-purpose” button, located at the temple, and can do a bunch of stuff like play/pause, skip, call accept decline, etc. So all the basics are covered, and the placement of the buttons are easy to remember with use. The Shokz app available from Play/App store provides some additional tweaks - most importantly the EQ (including a 5-channel custom EQ). The multipoint feature can be turned off, and there’s a list of all the devices the headphones have been paired to before which is very convenient. I also got an update to the headphones the first time I fired up the app. Conclusion In summary, I am very much impressed with the OpenRun Pro 2. The ability to listen to podcasts and music without losing situational awareness is just phenomenal. With 2 dogs and an infant, I found myself using these headphones indoors as well as outdoors. And when I’m running, even though I had to change the volume quite frequently based on what’s happening, I felt safer and confident now that I’m not losing touch with the outside world. For a lot of use cases, the hit on the audio fidelity is a small sacrifice that I’m happy to pay given to what I’m getting in exchange. Definitely something I’d recommend to all my friends.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friend - Pros mentioned:FitCons mentioned:Volume
Rated 1 out of 5 stars
Liw volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get enough volume. Fits well worked ok for golf, but outside hiking and at the gym, i could t get the colume needed.
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here. We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service to learn of their return policy. Thanks!
Rated 5 out of 5 stars
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones I use them for biking and running
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Black
I would recommend this to a friendRated 2 out of 5 stars
Ehhhhhh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worse than the cheaper one. Can barely tell the difference in audio quality other than its a bit louder
This review is from Shokz - OpenRun Pro 2 Wireless Bone Conduction Open-Ear Bluetooth Sports Headphones - Steel Blue
No, I would not recommend this to a friendBrand response from Shokz
Posted .Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!




















