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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3935 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,935 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great for active folks!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can run with these and bot be afraid of them falling out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy to have in a work setting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to listen to others with tunes in the background or quick phone calls. Sound quality is not that great, but the sacrifice here is worth it. Kind of regret not getting the cheaper model, max volume is still very quiet.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 3 out of 5 stars

    OpenRun Photos

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I enjoyed these headphones plenty, but unfortunately I didn’t think they were a good fit for me, merely cos they kept pulling back. The audio was great, and the ability to still be alert and listen to ambient sound was good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not a Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a terrible fit for me. The sound is good but the back flops around and the ear attachments will not stay in place so I can hear. They constantly flop up. The battery also does not seem to last as long as Sonys I have had.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Celia- Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. All Shokz also come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Awesome very comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable with it . All what it missing some more battery life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones!! They’re very nice working outdoors on a forklift can listen to music and my surroundings being out in the weather helps that they have a water proofing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mother for a birthday gift, and she loves them she works in an office, so its nice for her to be able to hear customers and her coworkers with no issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable-You hardly know your wearing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great! They are situational though. Perfect for gym, doing chores, and around the house. Tried on an airplane and don't know if it was the pressure change but was impossible to hear. Other than that.....highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For those who concerned about hearing health

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not immersive, but it isn’t the idea with this gadget. Anyone concerned about their hearing health should get it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a members Monday deal that I just couldn’t pass up after using Aftershokz air headphones fir years. The open run pro are significantly lighter and more comfortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good, dying after a yr though

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good, dying after a year though. Have had 1 yr. They died twice in an hour (electrical short sounded like). After that incident, waited a day, and they are doing better, but 1 star off for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for open ear. Doesn't slip and easy to put on. Only downside is that you'll feel like you can max the volume out easily but expected since it's not fully in your ear. Sound quality is good for the type of headset this is.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Unexplainable drop calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very flexible and fits perfectly. The only problem I have is that the connection drops without any noticeable cause. I returned the first headset and the second one also started dropping calls.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure what to expect with bone conducting headphones but have been pleasantly surprised. They are great for running and mountain biking. But for road cycling the sound of wind passing by your ear is too loud to hear clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got to love new Technology

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for everyday use. Gym,work,Running. These headsets ROCK‼️ any music lovers will enjoy them. Music quality is lost to some degree but not enough to complain about for people on the move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great on hikes and at work

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Sound great with way less “buzz” feeling than the previous model. I can hear my surroundings and my phone so feel Comfortable listening to music or books while out hiking or while working nights in a hotel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great when the buttons work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons stop working. Did warranty replacement. Buttons stopped working. About to do my 2nd warranty replacement in less than a year.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    not good outside

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is good when you are inside if you're outside it's no good cause the noise from outside affects it you can't hear anything while outside because of the outside noise

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass, Volume

    Rated 1 out of 5 stars

    blah, gave a long try, don't like em.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i know several peeps who bought, i got a great deal on black friday, not sure if i got a bad set maybe? i tried to pair with iphone and they don't play well. no bass, very quiet. was hoping to save wear and tear on my other ear buds, but these arent cutting it, plus they just don't hold a charge. every time i grab them to give them another shot, they need to be charged.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear this has been your experience. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT