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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3935 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,935 reviews
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Don't do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was easy to charge, setup and get them working. Things went down hill from there volume bordering on abysmal and sound quality was the pits. How others gave such high ratings was a mystery to me. Also I am a fairly large guy and the fit wasn't great. I would look elsewhere or maybe the pro 2's are better. My pair is going back to the store.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. We highly recommend downloading the Shokz app to customize your listening experience. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 5 out of 5 stars

    Great sound and very comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got sick of earbuds falling out while i walk. I listen to audio books, podcasts, and talk on the phone, but there was plenty of bass when I turned on music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I found them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been searching for years to find good ear buds. Well her search is over. She is extremally happy with this item. Works great with her glasses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. easy to set up and easy to use...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. I bought it on sale but it's worth the price. The vibration on the face is weird at first but the sound was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic head phones. I use a great deal of blue tooth devices all the time and these by far surpass any that I’ve had. Apple user

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice change to ear buds, but weird charger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice to have your ears open and still hear music or make a call. My only real gripe is why they had to use their own charger and not use a UBC-C charger so I dont have to carry another cable just for that. Battery life could be better too. But over all a nice piece if tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Great purchase! Happy with the product so far! The store manager was super awesome as I had issues with the sales rep “Cassie” and “JT” (Jonathan)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Perfect when working outdoors for hands free access. Love it so much i purchased another one for my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Busy mom on her phone.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a special needs son so I'm constantly busy. This makes it easy for me to tend to him and have time to talk when telemarketers call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love these. I hook them up to my laptop, load a podcast and go about doing housework. They also work very well with my Samsung phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Runners best friend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing for outdoor activities. I feel so safe while running as I can hear my surroundings but still enjoy music. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why to buy Shokz products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    by the beat and more useful product I have used. Safe and keep your focus where it need to be, I recommended 1000%

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not a great buy at the price point.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset was not comfortable to wear for long periods of time, Also sound quality not that great. Its take a little time getting use to the sound outside of the ears. It's not worth the asking price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shokz for the win

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones, I work in sales and am constantly on the phone and with customers and these are perfect for multi tasking conversations. A must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yessss. So worth it. Love it. Should have bought these long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Didn’t work for what I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had a nice sound to them but I didn’t care for the fit around the ear. I work in an industrial environment and the noise outweighed the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful in the right setting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for office work and daily exercise. Only issue is on windy days or working out near a busy road where its harder to hear the music. I enjoy it that I can listen to my music/podcast while being aware of my surroundings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this headphone. It is really great to wear while working as it does not obstruct outside conversation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, most of the time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use these as long as there isn't much background noise, the person talking to on the phone can hear over the background noise

    I would recommend this to a friend