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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,934 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but battery life not so good. These would get a better review if the battery life was better. I use these at work and I work 12 hour shifts. I hate the fact they need to be charged mid shift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good just they are not adjustable and so they are loose

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for runners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for different options for running and the fact that these are open while still being able to hear your music AND surroundings make them perfect for runners!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Very good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the fit is great and work well even if you are wearing glasses. The sound quality could be better and you likely won't hear anything in a subway, but I guess that's the compromise with bone conduction technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for every day use nice to have so I can still hear the world around me

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, but loose fit.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The sound is great, and easy to use Cons: Sometimes gives me a headach, and it is a very loose fit sround your head.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi George- Shokz here! We're sorry to hear this has been your experience. We do have the OpenRun Pro mini. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy if you decide these are not a good fit for you. Thanks! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not exactly as advertised.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the bone conducive headphones they advertise. These are speakers that have light pressure against you skull for a little haptic vibration and otherwise the feed sound into the ear. As someone who is hearing impaired and has a true bone conducive hearing aid, these interested me. I was disappointed because they are not truly bone conducive headphones.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Bone conduction technology converts sound into mechanical vibrations transmitted through the skin and temporal bone to the cochlea, bypassing traditional air conduction transmitters like the external auditory canal or eardrum. We highly recommend updating to the latest firmware via the Shokz app for the best listening experience. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Not as good as in ear or over the ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this headset allows for external sound naturally, the sound quality is average not worth the investment. The USB cable charger is proprietary so if lost can't use a USB universal cable to charge it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for hands free usage and in loud environment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ms Javina

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried them but unfortunately they wouldn’t stay in place to loose behind my ears & No way to tighten them up for a better fit. I’m sorry I did NOT take pictures or a video. I did return them. I would recommend to someone else if their ears are longer/bigger. Had to give 1star connect 5

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. Some customers find that the OpenRun Pro Mini provides a more snug fit and less stress on the back of the ears. Please reach out to our Customer Happiness Team if you have any questions. Thanks :) AfterShokzCHT

  • Rated 3 out of 5 stars

    David

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They working good l like more better the price is ok

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microphone is weak

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second I purchased and the microphone failed after some time and a good sweaty

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    No alert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth doesn't alert when call is coming in. Doesn't vibrate or ring

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can finally hear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones I am a combat Vietnam vet who lost a lot of hearing these are the best. I paired them with ny LG tv and now I can finally hear all the dialog.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything they say it is. All is good and all is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hear and listen at the same time.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for being in areas that you have to be aware of your surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works well…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the sound and build quality of this headphone is really nice. The price is ok, and the tech is just starting so different brands are still hard to find.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Excellent for jogging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have good sound, your ears are free to hear your surroundings, and they are easy to use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good but not as comfortable as I thought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be very comfortable to wear for an extended time, but it didn’t turn out to be as comfortable as I thought it would be. Head and ear feel tired after wearing it for 45 mins.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay but the price we paid for them at Best Buy was quite a bit more than other places as I found out later.

    No, I would not recommend this to a friend