4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,934 reviews
  • Rated 3 out of 5 stars

    Pro shocks head phones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable to wear with glasses for long periods of time. When battery gets to medium they lose connection constantly with my iphone 13 max. Iam disappointed in quality but its a great concept to not have anything in your ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Multi-function button damaged

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for less than two months and the press button is partially stuck down on the bottom edge, which makes it hit or miss whether it works. I still have a pair of Aftershokz I bought in early 2021 that work without any issue. So this could be a fluke or the quality has tanked since they got popular. They do what theyre supposed to do and sound fine for what they are. But hard to recommend a product that has mechanical issues this soon.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello Joshua- We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great buy!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a handful of different headsets and this one serves its purpose. I use this at home and work. Great quality overall. Very comfortable.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Bad sound quality - NO BASS

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No bass virtually at all. Probably OK if you just listen to talk radio or don't care about music quality. But there's no base. I rarely return anything, but this had to go back. I'll stick with my Bose wireless earbuds.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pretty good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset really helped out while at work and at the gym.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for iPhones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work well on an iPhone! Although you can listen to music with no problems if a call comes in and your on a iPhone you will drop the call. My friend has one on his pixel and they work fine for him.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    There head phones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort there good but can’t use them in noisy environments

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shokz review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to give as a gift. The reason I bought them I have a pair of the earlier version and absolutely love them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. They work, but a majority of the sound is transmitted through speakers. Not great if you dont want others to hear what you're listening to. I think DankPods on YouTube did a review of these,?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really like these headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear everything around me while still talking on the phone or listening to music. Comfortable to wear. Clear sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They're ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality isn't bad but if the volume is up too loud they tend to vibrate. My biggest complaint is the battery life. The description claims '10hrs' but I get maybe 4 if I'm lucky. My guess is I just got a pair with a faulty battery.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All The Features I Wanted

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound…and they accommodate my needing to use an earpiece to monitor separate radio communication. Satisfied buyer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    comfortable but lacks in sound quality

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice comfy headphones. I like the feel of them but wasn't the biggest fan of the sound quality, so unfortunately I had to return it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shokz - OpenRun Pro Premium Headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, very impressed with the quality and sound of these headphones. Look great, would definitely recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bone r conductor

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bone conduction headphone. I can’t hear much when on my temple. Near my ears I have to ramp up the volume in a public place. Will never buy another one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Could be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume is too low- connection is bad- keeps a charge for two days or more

    I would recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Chell - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect for the gym and cycling.You are still able to hear your surroundings, but your focus is on the music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. I have no issues with the bass, or the clarity for music or for calls. the microphone is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass, Charging cable
    Tech Insider Network Member

    Rated 3 out of 5 stars

    If you like Bass or loud speakers, read this first

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GOOD ~ Lightweight ~ Hard carry case ~ Decent sound (but with issues) ~ Can hear ambient sounds, conversations when you want ~ comfortable THE BAD ~ proprietary Charging ~ Issue with deep bass and/or loud music OVERALL There are some things to enjoy about these headphones. For some people, they may be great. For others, if they experience the issues I do, they're not so great. These come with a large, hard carrying case, which is nice. I can throw them in my gym bag without worrying about them getting torn up. The Shokz headphones are fairly comfortable. Because they hang over the ear, they don't hurt your ear canals after prolonged usage like some earbuds do. Phone call quality is good. I had no issues hearing or being heard. The first thing I noticed that I didn't like is the proprietary charging. Everyone and everything seems to be going to USB-C. I'm not sure why the designers here decided to go with something completely different. It isn't a deal-breaker for me, but it is annoying to need to have 1,000,000 different chargers/cables for everything because electronics companies want to be different or make more money selling car chargers and such. The sound quality is decent, however, there are issues. Perhaps it is simply my anatomy or a bad pair of headphones, but when I listen to loud music (volume around 40% and higher) or with a lot of bass, I feel like the bones in my face by my ears are vibrating. It's a rather unpleasant feeling. Enough that I wouldn't recommend them to anyone who likes heavy bass or loud music. As someone who spends a lot of time at the gym and running, I like to drown out the outside world and distractions when working out. The vibration prevents me from getting these loud enough for that sometimes. Other times, it doesn't matter. My workout partners like to talk sometimes. With these headphones, I can have the music in the background while maintaining a conversation. I wanted to love these headphones because of the comfort. The fact is, though, I barely like them. I will keep them and use them as a back up pair and for times when I know I'll be chatting or won't want my music too loud. WOULD I RECOMMEND THEM? This is always the true question of an item's value. For me, the answer is, for 1 or 2 out of 10 people, I *might* recommend these, but for the most part, no. I wouldn't suggest someone get these. That vibration is just that bad for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not really wow me. Some what uncomfortable at times. Don't expect surround sound out of these. These connect weird as well. Sometimes have to disconnect Bluetooth and then reconnect.

    No, I would not recommend this to a friend