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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 3,934 reviews
  • Rated 3 out of 5 stars

    Good but calls are bad with wind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is ok except while cycling in moderate wind no one can hear me in calls. They hear loud static. Currently talking with support who has admitted this issue and I may have to return them if a fix is not shortly available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones on the market! Hands down, these are a must for work atmospheres & running in public!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can't reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life pretty short compared to other wraparound headsets I've used. Proprietary charger was a constant annoyance, just make it USB-C like everything else. Stopped powering on after about 6 months.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Not Happy With Best Buy's 14 Day Return Policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great idea for headphones. Unfortunately, they hurt my ears when I run with them. It may be because they are too big. What's even more disappointing is that when I went to return them, I discovered that I mist the return window which is only 2 weeks. Most places give you 30 days and I was very surprised Best Buy only gives 14 days. A big reason for the low rating.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too much concentration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have difficulty use using this item in an area that has any amount of regular noise. You have to really concentrate and learn how to tune everything out.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Luis- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After wearing fur a short period of time it hurts my ears

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Vibration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise makes the headphones to vibrate, it can be disturbing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    CEO of The Montgomery Company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open Ron used to be my favorite, but I see that there are other products on the market that are better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Open Ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy I have in the ear buds and over the ear headphones and the open ear sounds great and you can also be aware on what’s going on around you!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a great set of headphones for the gym that can get sweatie and still stand up to the task.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear piece Ive had them for the past 4 years and they upgrade the quality every set ive owned

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound, lacks quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent customer service, but these headphones repeatedily fail. While I appreciate the warranty, I've owned four pairs now and all have had issues (mostly charging problems). I bought this pair in Apr 2024 and have already made a warranty claim (Nov 2024).

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Eric- Shokz here! We greatly appreciate your feedback, and we're very sorry to hear this has been your experience. Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, we kindly ask that you remove Shokz from the charger once the light turns blue/green. Please reach out to our Customer Happiness Team if you have any questions. Thanks! AfterShokzCHT

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the cheaper version. Definitely fit better than the others even on smaller heads

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ones are a great improvement from the last generation, I am really enjoying these ones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lightweight and keeps your ears open

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hear everything around me and my music, and it doesn't bounce around like my neckbands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You dont get great sound since they dont go inside your ears. They are good for hearing your music but also hearing the outside surrounding noises.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi! Shokz here. Thanks for your deep review of the OpenRun Pro Open-Ear Sport Headphone.OpenRun Pro features Shokz’ signature open-ear design and delivers all-day comfort. We want you to enjoy your training and stay aware of traffic, pedestrians, cyclists, and more with OpenRun Pro. If there is anything we can do to improve our product. Please contact us at hello@shokz.com with the following details: name, Best Buy username, telephone number, issue or suggestion. Your precious suggestions are invaluable for us to become a better Shokz. Regards AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    We like the Shokz headpiece!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Really like the sound quality. Works well with ear plugs which is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cant live without them now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel like I am living in a soundtrack beautiful set cant wait to see this tect evolve

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A unique product for a unique purpose

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first bone conduction headset, and you quickly learn is that they are a different breed. Even though the OpenRun Pro has enhanced the low-end response, this technology still doesn’t give the same bass as conventional in the ear or on the ear headphones. They are marketed as sport or runner headphones because they are, in fact, a different breed. They are completely open ear which means you still hear and are aware of your environment. That’s a real need for runners, bikers, and those who need to be aware. So, what about the sound quality? As stated, the bass is adequate but still less than buds and other headphones. However, the midrange and highs are excellent. These frequencies are crisp and clear with zero muddling. Lyrics are easy to hear, and this makes for very pleasant listening. It’s pleasant enough that you easily accept the weaker low end … unless that’s the predominant feature of your music preference. There’s just no pounding bass. Built quality is top-notch. They are water-resistant but not waterproof. They are very light and comfortable. The only drawback to the behind-the-neck loop is if you are sitting and leaning back against a headrest. But hey, they’re marketed for sports use and not sofa surfing. The controls are simple, tactile, and easy to use. The charging cable does use a proprietary magnetic connection, so if you’re traveling, that means an additional cable to carry along. There’s a protective hard case provided that protects the headphones and has a nice little spot to secure the cable. The bottom line is that these are a product with specific features tailored to specific uses. If you want complete openness and total awareness of your surroundings, they are a superb choice … perhaps the best in the field.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Long battery life. Love the noise canceling mic. Better than open move.

    I would recommend this to a friend