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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the clear sound quality, solid battery life, and comfortable, lightweight design of the product, appreciating its good fit and water resistance. However, some users find the volume to be lower and the bass lacking. Additionally, there are occasional concerns about connectivity, the included charging cable, and the overall value for money.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 3,934 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this head phone it bttery last iver 8 hours and porfect for work from home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BIG HEADS WON'T FIT.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY IF YOU HAVE A BIG HEAD. AS A PERSON WITH A BIG HEAD, IT DOES NOT FIT. BIG LET DOWN.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    D wright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them the sound is great and you can still hear what is going on around you

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Keep Looking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently own a pair of shokz titanium. Bought these hoping for upgrade. Honestly can’t tell much difference. Not enough to spend $179.99. I returned them. No issues at all, maybe slightly more comfortable but sound wise- was not impressed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Near perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well, good value. I didn’t like that when you turn it up, others could hear it. That might be how they all are. Liked other than that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor sound quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is pretty poor for the price. Comparable models on Amazon go for less then 1/4 the price and sound just as good,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy it again I don't like how they feel on my ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tinny - Weak - Fussy - Not Worth The Money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tried these in the store, they seemed to have good volume, decent base, and were comfortable and easy to wear. When I got them home and charged up, the sound was tinny and weak. At maximum volume it was still what I would consider "usable" volume, but the distortion was notable and ruined the sound quality. No matter how I positioned them or attempted to adjust them (I don't think these are actually adjustable at all), the sound quality was only made worse regardless of what I did. I paid nearly $200 for these and they have the same sound quality as a $30 pair of wired ear buds. Not worth it.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Jim- Shokz here! We're sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we have a 45-day return window. Please visit our website, click "Support" and "Return Center" to begin a claim. Thank you! AfterShokzCHT

  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. The description over rated. Will use this pair but not purchase again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product but I was hoping a better sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea but it Will only work in quiet spaces, still nice product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Low volume

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept but volume is too low, at least for me

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall product is not bad. Sound quality is ok. My biggest issue is with the fitting. It is bulky if you have a smaller head.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Bad!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is the best thing about it. It will sometimes lose connections. The vibration can be bad as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for the gym

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not just for me. When I'm in the gym, they don't do so well. Don't have a sound that I'm looking for. You have to turn them up to get the sound you're looking for just don't like that vibration side my temple.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth the money, on my 3rd set

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone doesn’t work well. Can’t use at any speed because the microphone is on the front and picks up all the wind noise. Sound quality is tolerable. Connectivity is unstable. Will disconnect and reconnect at random. Great idea however it need improvement.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for construction environments

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy for work, keeps open ear while still maintaining great sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing charger cable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got all the way home opened the box and found that there was no charge cable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were awesome at first. Slowly the battery life seems to be getting worse. They last for only 6 hrs and I bought the pro foe the longer life and didnt get it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2 Thumbs Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome!! The sound quality and clarity is 5 stars.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Akward wear.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Akward wear. Definitely only use is when running, cycling, or activities where the back of your head doesn’t rest against something. Not comfortable to wear at home in rest/relaxation activities

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro. The mini size may be a more snug fit for you. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you! AfterShokzCHT