Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology.
On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 3,888 reviews
Rated 1 out of 5 stars
Stop charging after 3 weeks
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After 3 weeks of owning. Stop changing and returned item and got my money back
Hello- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks!
Rated 1 out of 5 stars
Bobby james
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You can hear the person real good on your end on the receiving end they couldn't hear you too much static
Hello- We're sorry to hear your OpenRun Pro is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Pros mentioned:
Sound quality, Weight
Rated 5 out of 5 stars
Don't delay! Buy your Shokz TODAY!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
As the owner of several higher-end audio headsets, I can confirm that Shokz is now my favorite and go-to listening device. The audio quality is excellent, and the ease of use is flawless. They are water resistant, allow me to make and take phone calls, and are lightweight. To top it all off, the ear pods do not enter my ear canal, so there are zero sanitary issues.
Great product! I recommend it highly.
Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks!
Rated 1 out of 5 stars
Not Metal Head Approved.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does not work as advertised. Only good for non metal loving simps.
Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you!
Pros mentioned:
Battery life, Weight
Rated 5 out of 5 stars
Lightweight, great technology, specific use cases
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These Shokz OpenRun Pro Bluetooth headphones have a lot of fantastic features, but I’d wager they’re really limited to some specific use conditions. They are not great everywhere, but do excel in certain circumstances.
Out of the box, the headphones have a nice storage case with a molded insert, they’re lightweight (29g), and quick and easy to get turned on and paired to your mobile device (Bluetooth 5.1). To pair, just hold the volume up (+ button) for 6 second. You’ll hear voice prompts on the headset. The charging cable is only about 2ft long, is pretty thin, and is a proprietary magnetic connection, so be sure to keep track of it otherwise you’ll struggle attempting to charge them. While charging, the led on the side of the headset is red, once fully charged it will switch to blue.
The Shokz app found and connected to the headset without issue and gave some easier ways to adjust equalizer settings if you didn’t like using the buttons on the headset. There are 2 EQ settings in the application: Vocal and Standard. The Standard setting was pretty balanced for general audio, perfect for music. The vocal setting boosts some of the higher frequencies and is great for phone calls or podcasts. On Standard EQ setting, music was balanced, but flat. There is more bass in this model which is an improvement over some of the previous models, but the bass is clearer on these. If you turn the volume up too much on bass heavy music, I find the headset almost tickles me and I don’t like it.
The biggest caveat: little to no privacy. Anyone with in several feet of you can hear the music you’re listening to or hear the voices on your phone call. The high frequency audio comes out of the normal speaker directed at your ear, only the lower frequencies are actually bone conduction. While this is great for running as you can blast music while still hearing your surroundings, it’s not great if you’re looking for privacy in what you’re listening to. If you listened quiet enough and had more of a cubicle or office setup at work, you could get away with no one hearing what you’re listening to, but if you’re in a shared flex space, the noise will bother others.
Overall, from previous models, these have enhanced bass, better battery life, easier to use controls, and a quick charge feature (5 minute for 1.5 hours of usage). They’re also IP55 rated to protect against sweat, splashes, and raindrops. If you need a pair better suited for worse conditions than that, Shokz also makes a IP67 rated model (regular OpenRun), or even a fully submersible IP68 rated model with onboard storage for swimming (OpenSwim). If you don’t need those features, you want the latest bone conduction technology, and you’re an avid runner or sports athlete that likes to hear your surroundings, these are a fantastic purchase.
Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy if you decide these are not a good fit for you. Thanks!
Rated 1 out of 5 stars
Outgoing sound quality poor
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My customers said I sound as if I was speaking through a can. Others said I sound very far away.
Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz site to file a claim or reach out to us if you need further assistance. Thank you!
Rated 1 out of 5 stars
Not the greatest
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wouldn’t recommended them to anyone, the sound is too easy to get lost
Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro! Since this order is fulfilled by BestBuy we kindly ask that you reach out to BestBuy customer service directly to learn of their return policy. Thanks!
Rated 1 out of 5 stars
Not my style
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They’re nice and all, but only for when your not in a very loud environment.
Hello- Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly so they may share their return policy. Please contact our Customer Happiness Team if you have any other questions. Thanks!
Rated 1 out of 5 stars
T
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bad fit not adjustable, make sure you try them on otherwise you could be in for a surprise
Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly so they may share their return policy. Thanks!
Rated 1 out of 5 stars
Hard to wear
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not user adjustable. Did not have a comfortable fit when wearing it.
Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!
Rated 1 out of 5 stars
RETURNED NOT WHAT THEY ONCE WERE
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Shokz - OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones - Black
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RETURNED