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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3918 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,918 reviews
  • Rated 2 out of 5 stars

    Too much concentration

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have difficulty use using this item in an area that has any amount of regular noise. You have to really concentrate and learn how to tune everything out.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Luis- Shokz here. We're very sorry to hear this has been your experience. We highly recommend upgrading to the latest firmware version via the Shokz app for the best experience with your OpenRun Pro. There is also a phone setting that may resolve the low volume issue. -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy's Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Can't reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life pretty short compared to other wraparound headsets I've used. Proprietary charger was a constant annoyance, just make it USB-C like everything else. Stopped powering on after about 6 months.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work perfect for the gym and cycling.You are still able to hear your surroundings, but your focus is on the music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. I have no issues with the bass, or the clarity for music or for calls. the microphone is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass, Charging cable
    Tech Insider Network Member

    Rated 3 out of 5 stars

    If you like Bass or loud speakers, read this first

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GOOD ~ Lightweight ~ Hard carry case ~ Decent sound (but with issues) ~ Can hear ambient sounds, conversations when you want ~ comfortable THE BAD ~ proprietary Charging ~ Issue with deep bass and/or loud music OVERALL There are some things to enjoy about these headphones. For some people, they may be great. For others, if they experience the issues I do, they're not so great. These come with a large, hard carrying case, which is nice. I can throw them in my gym bag without worrying about them getting torn up. The Shokz headphones are fairly comfortable. Because they hang over the ear, they don't hurt your ear canals after prolonged usage like some earbuds do. Phone call quality is good. I had no issues hearing or being heard. The first thing I noticed that I didn't like is the proprietary charging. Everyone and everything seems to be going to USB-C. I'm not sure why the designers here decided to go with something completely different. It isn't a deal-breaker for me, but it is annoying to need to have 1,000,000 different chargers/cables for everything because electronics companies want to be different or make more money selling car chargers and such. The sound quality is decent, however, there are issues. Perhaps it is simply my anatomy or a bad pair of headphones, but when I listen to loud music (volume around 40% and higher) or with a lot of bass, I feel like the bones in my face by my ears are vibrating. It's a rather unpleasant feeling. Enough that I wouldn't recommend them to anyone who likes heavy bass or loud music. As someone who spends a lot of time at the gym and running, I like to drown out the outside world and distractions when working out. The vibration prevents me from getting these loud enough for that sometimes. Other times, it doesn't matter. My workout partners like to talk sometimes. With these headphones, I can have the music in the background while maintaining a conversation. I wanted to love these headphones because of the comfort. The fact is, though, I barely like them. I will keep them and use them as a back up pair and for times when I know I'll be chatting or won't want my music too loud. WOULD I RECOMMEND THEM? This is always the true question of an item's value. For me, the answer is, for 1 or 2 out of 10 people, I *might* recommend these, but for the most part, no. I wouldn't suggest someone get these. That vibration is just that bad for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not really wow me. Some what uncomfortable at times. Don't expect surround sound out of these. These connect weird as well. Sometimes have to disconnect Bluetooth and then reconnect.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After wearing fur a short period of time it hurts my ears

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones on the market! Hands down, these are a must for work atmospheres & running in public!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vibration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise makes the headphones to vibrate, it can be disturbing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but calls are bad with wind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is ok except while cycling in moderate wind no one can hear me in calls. They hear loud static. Currently talking with support who has admitted this issue and I may have to return them if a fix is not shortly available.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Happy With Best Buy's 14 Day Return Policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great idea for headphones. Unfortunately, they hurt my ears when I run with them. It may be because they are too big. What's even more disappointing is that when I went to return them, I discovered that I mist the return window which is only 2 weeks. Most places give you 30 days and I was very surprised Best Buy only gives 14 days. A big reason for the low rating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    CEO of The Montgomery Company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open Ron used to be my favorite, but I see that there are other products on the market that are better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound, lacks quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent customer service, but these headphones repeatedily fail. While I appreciate the warranty, I've owned four pairs now and all have had issues (mostly charging problems). I bought this pair in Apr 2024 and have already made a warranty claim (Nov 2024).

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Eric- Shokz here! We greatly appreciate your feedback, and we're very sorry to hear this has been your experience. Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, we kindly ask that you remove Shokz from the charger once the light turns blue/green. Please reach out to our Customer Happiness Team if you have any questions. Thanks! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Open Ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy I have in the ear buds and over the ear headphones and the open ear sounds great and you can also be aware on what’s going on around you!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a great set of headphones for the gym that can get sweatie and still stand up to the task.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear piece Ive had them for the past 4 years and they upgrade the quality every set ive owned

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the cheaper version. Definitely fit better than the others even on smaller heads

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ones are a great improvement from the last generation, I am really enjoying these ones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You dont get great sound since they dont go inside your ears. They are good for hearing your music but also hearing the outside surrounding noises.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi! Shokz here. Thanks for your deep review of the OpenRun Pro Open-Ear Sport Headphone.OpenRun Pro features Shokz’ signature open-ear design and delivers all-day comfort. We want you to enjoy your training and stay aware of traffic, pedestrians, cyclists, and more with OpenRun Pro. If there is anything we can do to improve our product. Please contact us at hello@shokz.com with the following details: name, Best Buy username, telephone number, issue or suggestion. Your precious suggestions are invaluable for us to become a better Shokz. Regards AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Lightweight and keeps your ears open

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can hear everything around me and my music, and it doesn't bounce around like my neckbands.

    I would recommend this to a friend