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Customer Ratings & Reviews

$159.99

Customer reviews

Rating 4.6 out of 5 stars with 3884 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 3,884 reviews
  • Rated 1 out of 5 stars

    Do not buy it. It is orange not pink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to my wife for a reason. It says pink. Well it turns out it is kind of orange or something but one thing is no is pink.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headband sticks out too far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     Has a proprietary charging connection that has a USB but not convenient

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Terrible compared to beats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst headphones I’ve ever had. I would have taken them back but was a day late from the 14 days return policy of Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Metal Head Approved.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work as advertised. Only good for non metal loving simps.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight, great technology, specific use cases

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Shokz OpenRun Pro Bluetooth headphones have a lot of fantastic features, but I’d wager they’re really limited to some specific use conditions. They are not great everywhere, but do excel in certain circumstances. Out of the box, the headphones have a nice storage case with a molded insert, they’re lightweight (29g), and quick and easy to get turned on and paired to your mobile device (Bluetooth 5.1). To pair, just hold the volume up (+ button) for 6 second. You’ll hear voice prompts on the headset. The charging cable is only about 2ft long, is pretty thin, and is a proprietary magnetic connection, so be sure to keep track of it otherwise you’ll struggle attempting to charge them. While charging, the led on the side of the headset is red, once fully charged it will switch to blue. The Shokz app found and connected to the headset without issue and gave some easier ways to adjust equalizer settings if you didn’t like using the buttons on the headset. There are 2 EQ settings in the application: Vocal and Standard. The Standard setting was pretty balanced for general audio, perfect for music. The vocal setting boosts some of the higher frequencies and is great for phone calls or podcasts. On Standard EQ setting, music was balanced, but flat. There is more bass in this model which is an improvement over some of the previous models, but the bass is clearer on these. If you turn the volume up too much on bass heavy music, I find the headset almost tickles me and I don’t like it. The biggest caveat: little to no privacy. Anyone with in several feet of you can hear the music you’re listening to or hear the voices on your phone call. The high frequency audio comes out of the normal speaker directed at your ear, only the lower frequencies are actually bone conduction. While this is great for running as you can blast music while still hearing your surroundings, it’s not great if you’re looking for privacy in what you’re listening to. If you listened quiet enough and had more of a cubicle or office setup at work, you could get away with no one hearing what you’re listening to, but if you’re in a shared flex space, the noise will bother others. Overall, from previous models, these have enhanced bass, better battery life, easier to use controls, and a quick charge feature (5 minute for 1.5 hours of usage). They’re also IP55 rated to protect against sweat, splashes, and raindrops. If you need a pair better suited for worse conditions than that, Shokz also makes a IP67 rated model (regular OpenRun), or even a fully submersible IP68 rated model with onboard storage for swimming (OpenSwim). If you don’t need those features, you want the latest bone conduction technology, and you’re an avid runner or sports athlete that likes to hear your surroundings, these are a fantastic purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend if youre into good sound quality. Good for podcast but thats about it

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun Pro. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy if you decide these are not a good fit for you. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommended them to anyone, the sound is too easy to get lost

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun Pro! Since this order is fulfilled by BestBuy we kindly ask that you reach out to BestBuy customer service directly to learn of their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Outgoing sound quality poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My customers said I sound as if I was speaking through a can. Others said I sound very far away.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our Shokz site to file a claim or reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Not my style

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re nice and all, but only for when your not in a very loud environment.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly so they may share their return policy. Please contact our Customer Happiness Team if you have any other questions. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad fit not adjustable, make sure you try them on otherwise you could be in for a surprise

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upsetting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item arrived completely damaged. I tried to return the item & was told it could not be returned/replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit well. It would not stay in the ear. Not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear you're not completely satisfied with your OpenRun. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their Customer Service directly so they may share their return policy. Thanks! AfterShokzCHT

  • Rated 1 out of 5 stars

    Hard to wear

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not user adjustable. Did not have a comfortable fit when wearing it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as great as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok but there was a ton of ambient noise so they just sound garbled

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    RETURNED NOT WHAT THEY ONCE WERE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz - OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones - Black Overall rating* Your review* RETURNED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Shock pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not the same as the old ones. My original pair 2 yrs old much better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphone Option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been good headphones so far. I like that I can hear what’s going on around me but the sound quality of my music and podcasts is good too. They’re a little big for my head but that doesn’t impact me wearing them while exercising. So far no issues with connectivity or battery.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent deal

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for first 3 months. Did have to contact Shokz and they sent a replacement

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Aftershock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 180 dollars on these for them to be quieter then the ones i bought for 130

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They vibrate way too much around the earlobes. They are very uncomfortable to wear.

    No, I would not recommend this to a friend